Have a BUSINESS account with Rayacom and more often than not, they do not deliver on time. We order everything through the Kelowna location, to be printed/picked up at various cities across the country. With 4 days notice, they still can't get a bunch of 8.5 x 11 one sided pieces of paper printed, and when I called to ask what they were going to do about our order not being there at the confirmed, designated time, they blamed a UPS courier (why not just get the job printed in the city I asked to pick it up in, isn't that the point of having multiple offices across the country?), and offered us NOTHING for our troubles. Fair enough if the courier screwed up, but that is Rayacom's problem, not mine, and I don't appreciate the blame passing here. I can just as easily order direct from Staples for same day pick up, and I will in the future cause I don't see any advantage to having an account with Rayacom if I still have to do all the leg work to get things printed. If the customer service was better, I might consider staying, but getting a "not my problem" vibe from our account rep when it most certainly IS their problem, is a big NO from our company. Would not recommend you send any business to this company. read more