NOTE: This review reflects the Lutcher location, which I could not find on Yelp…read more
I would give zero stars if I could.
A friend of mine had to go in here for a 5150, which, if she were that much of a threat to herself and/or others, then why would she voluntarily walk from her house to the officer's unit with no handcuffs, and be transported to the hospital with no restraints whatsoever?... sounds voluntary to me.
But anyway, mandatory 72 hour hold.
We live in Baton Rouge, but Beacon in Lutcher (about an hour drive) was the only place with a bed open, within the time frame that they had.
We (myself and/or her family) could not visit at all, due to covid, which is understandable.
They got three designated phone call times a day (morning, early afternoon, and late afternoon), which about half of the time would get cancelled due to a patient having issues, or "issues with the phone line." They have one (1) phone for 24 patients (that's how many beds their website says the facility holds), but she (the patient) told me there were people constantly in and out, but typically had around 10-15 patients at once. But had the hospital been full, that's 2.5 minutes per patient for phone time. What is this, basic training? Usually it was about 5 minutes, though at least twice that I can remember, she was ordered to get off the phone because patients were having issues...
First time I got a phone call from my friend was the night she got there, she was given scrubs or a gown, I'm not sure, and that was it. No towel, shampoo, soap, toiletries, etc. So she called me crying that she had to take a shower and dry off in her scrubs. So I called the nurses station and asked why she had no towel, in which the nurse (or CNA, whoever) replied "she never asked for a towel." Well damn, even in jail they give you everything you need as soon as you get there... but I digress.
I got that phone call around 2100ish. I called the nurses station immediately, then again around 2200 to ask if I could bring her some clothes, to which they agreed.
I, quickly as I could, wrote her a letter to help lift her up, and packed a bag with some comfy clothes (sweatpants with no cord, socks, men's boxer briefs, short and long sleeve tshirts, a flannel button up, and some loafers (obviously no shoe strings), this was around midnight that I made this hour drive to bring her some clothes. The hospital worker met me outside, I was no allowed inside.
Within the next few days she starts to calm down.
I had to keep my phone on loud (usually keep it on vibrate), always charged, alarms set, with my ear buds constantly ready to go. Because if you miss a call from a loved one here, most likely you're waiting til the next phone time, because even if you call up there during phone time and ask the nurses to have a patient call you back, you'll most likely never get a call back. I asked three times.
Fast forward three days (which felt like 3 weeks) and that 72 hour PEC hold, turned into a 7 day CEC hold at the last possible minute. I looked into the Louisiana statutes of all of this, on the actual .gov website... and from what I was told, the coroner, who is supposed to conduct the examination to sign a CEC order, delegated the job to a PA to "save time." Because the coroner had to come from NOLA. I'm sure there's a legal loophole there, but how shady.
She was literally stuck in "jail," except jail would be more relaxed.
She was sexually harassed multiple times, and I'm sure traumatized.
The building is disgusting.
7 days of being on alert for 3 phone calls a day... it's mind blowingly stressful.
The staff were all rude and condescending.
And when she finally got out (I was the one to pick her up), she ran and jumped onto me, like a koala bear. Just so excited to be released from that dungeon.
I literally can't think of anything good to say about this place. At all.
Good thing there's a police station that you can see from the Beacon parking lot, because... well, y'all ever seen Prison Break?
EDIT: **A day later, she wakes up with flu-like symptoms. Her mother took her to urgent care... low and behold she got COVID AND strep throat WHILE IN BEACON.**