Last year I visited this shop twice or three times to buy new glasses and go back for fittings. I…read morewas very impressed by the excellent service and courteous and friendly staff, particularly the older and delightful lady who fitted my glasses (wish I could remember her name). I really thought I'd already written a review for Qype and came back to alter it having visited again this week. Now I find that I hadn't written one after all. Anyway, I went there for a sight test with a view to buying new glasses again. I have to say that I was appalled by several members of the staff, particularly the two young women on the desk upstairs. They were off-hand, made fun of my pronunciation of a particular word and had not a shred of courtesy or good manners. I have no idea whether they were new to Specsavers or whether I just didn't have the misfortune to run into them last year. It wasn't just me they took a dislike to - whilst waiting I heard them being rude to a few other people. The woman who examined my eyes was professional and fairly pleasant and polite, which made up for it a bit and calmed me down. However, having now got my prescription I shall take it elsewhere to get my new glasses. Specsavers should take a leaf out of Starbucks, Costas and Wetherspoons' books (to name but three) and train their staff in, at least, basic good manners. It makes all the difference to customers, especially older ones, I can assure you.

First time going to a specsavers and now will not use anyone else…read more My glasses came out to be £200 cheaper in specsavers than in other opticians i had gone to for quotes! The staff here are excellent. Such friendly people My experience was 5*, very impressed. The address has changed to 23 merlins walk now though if anyone wanted to visit!

Brilliant great helpful staff very slick. BUT NO PATIENT…read moreTOILETA as a 82 year old I a going to go elsewhere.

The service here is not exactly brilliant. Yes you will get pounced upon as soon as you enter the…read moredoor but it is all superficial. I think the idea is to deal with as many people as possible every day. As opticians go not one of the best despite the adverts. If they try to sell you their own products such as contact lenses you will find that they are substandard and will break easily. My daughter had a pair of glasses which she liked the style of, although not expensive. They broke within months, just fell apart, and specsavers then demanded £30 to repair them saying it was her fault which it definitely was not.Totally unsympathetic and unhelpful.

This is a small local branch of opticians. I think it's part of the Raynars group of opticians…read more It's located on the pedestrianised area on Queen Street. I went in there recently to look for new frames for my glasses. The member of staff helping me was very friendly and knowledgeable about the different frames and lenses that I would need. On the down side though, the range of frames is very limited, especially when you compare them to somewhere like Specsavers. They're also a lot more expensive, and I left without being tempted.

Pugh's is a lovely small optician's in the centre of Neath - a nice change to the large companies…read morewhich tend to be rather impersonal. The staff are friendly and always have time for you. Whilst they're not the cheapest, being an independent optician's, it tends to be 'average' priced, and it really is worth paying the bit extra for the advantage of going to a more community-based company.

Beresford Opticians have been around since 1994... not quite as long as Stewart Greenburg…read moreOpticians, a few doors down the same road, but very different in style. There's little to choose between the two in terms of professionalism and services offered, but I would say that Beresford Opticians are more focussed on meeting everyone's needs than their competitors, in that they provide comprehensive eye care for everybody, not just the well heeled. It's simply a question of positioning. Beresford Opticians pitch their business to all, and Stewart Greenburg Opticians are more into their designer labels and soliciting businesses from wealthier patrons. Like Stewart Greenburg Opticians, Beresford Opticians is an independent practice, but they actively welcome both Private and NHS patients. They also carry an extensive range of designer glasses and sunglasses, but it isn't as comprehensive as the range that you will find at Stewart Greenburg Opticians, who claim that they could very well stock the largest selection of designer frames at affordable prices in South Wales. I like Beresford's. They have one outlet, and so all of their energy is focused right where it's needed. They have spent some time considering the look of the place, which is modern and funky, but most of their efforts are centered on their customers.

My wife and I have used the services of Beresfords ever since we moved to Cardiff in 2001 and can…read moreonly congratulate them on the friendly and excellent service they have always provided together with a professionalism that ranks amongst the best. They go out of their way to ensure that they meet your needs in every way possible,and we rate them very highly.