Better Vision is awesome! I moved to Fayetteville in…read moreSeptember of 2019. Before the move I made sure I had an ample supply of contacts (I also have a pair of glasses for nighttime). I did some research on who was the best optical team in town. I don't have anything special to worry about. After researching I finally settled on Better Vision. I'm SO glad that I did! I made an appointment for July 28. Sadly I ripped the last of my contact so I called to see if there was anything sooner. I was thrilled to take an appointment at 4pm that day! From the first steps in the office I felt so welcomed. The staff was super friendly. I am also hard of hearing. I let the staff know if I don't hear them call my name that's why. They assured me that I would be called. Every person in there was super helpful especially when my name was called. I didn't hear it but the guy that was talking to me about frames flagged the nurse and said I was coming. Trust me it's things like this that really matter. The eye exam was great. They are taking all the safety seriously (I went during the pandemic). I felt at ease. The exam was great and very thorough. Then Dr. Chris Holland came in. He was awesome! He was very detailed when explaining things to me. I advised him I have a pool now and it seems like the contacts dry faster. He put me into a daily contact vs. what I had previously (I think they were weekly or biweekly but I stretched them longer if I could)He was super friendly knowledgeable and made me feel welcomed. I am so happy I landed on this location. As long as I'm living in Fayetteville this will be my go to optometrist! Thanks team!

The workers were quite nice. The doctor I saw was really…read morequick to enter and leave and I felt like I couldn't get a word in edge wise. I asked most my questions to the other workers. I'm not very satisfied with the price. Yes everyone's eye insurance is different but the entire time they kept tacking on charges that "weren't covered by insurance". $35 dollars here $80 there...the biggest rip off was the out of pocket $80 contact lenses fitting which literally lasted 2 min. A worker gave me contacts to try, I tried them on and they worked fine. Done and done. But that was worth $80? Really? I was able to get what I came for, but most likely will not be back. I've gone to eye doctors my whole life but this is the first place that was "in network" yet I had to pay $500 out of pocket and then try to get reimbursed myself.

Rip-off I have the highest tier vision insurance offered…read moreby VSP and they STILL found a way to charge me a copay. $39 for retinal imaging. I clearly stated if its not covered by my insurance, dont do it. Told me VSP requires it annually. LIE! I spoke with VSP and they DO NOT require it annually. The provider can charge based on their own in-house policy. Totally unnecessary. Instructions were to only provide eyeglasses exam They did a contact lens exam under the ruse it was a basic exam then charged me an additional $55 I went from having top tier vision insurance to still being stuck with a $90 bill. While checking out, clerk asked if I wanted to schedule my next year exam..I declined and told her I will not be back.

Fabulous customer service and very kind staff. Their location is super cute too! Definitely…read morerecommend!

Dr. Lieberman is absolutely amazing! I love the staff and the office. Everyone is so kind and…read moreconsiderate. I've been going to this office since I was a child and always find myself coming back because of the excellent care that I receive consistently! Most of my family wears glasses/contacts and we don't go anywhere else. I'm so blessed to have such an amazing doctor. If you want to receive fantastic care and not feel like the staff is a car salesman when it comes to picking out glasses and accessories then this is the place to visit.

From the owner: At Professional Optometry in Fayetteville, NC our eye doctors' offer personalized attention for a…read morefull range of eye health and vision care services. Whether you need an eye exam, emergency eye care services, eye disease treatment or pediatric eye care, our vision center is the place to go. We carry a variety of top designer frames for eyeglasses & sunglasses. Our optometrists fit for contact lenses and can help you decide between dailies, soft lenses, hard lenses and a number of additional options we carry. Call for more information.

Amazing experience, the staff very friendly. I was surprised at how clean this place was. The…read moreservice was outstanding, every blocked was checked and me as a Vet, is important. I will return again.

Our son began wearing glasses at age 6. He began wearing…read morecontacts when he was 10. By age 12 his vision was such that he couldn't use the bathroom in the middle of the night without needing glasses. Having just moved to the Fay area, we needed to establish care with an eye doc. Happened across Eye Medics website and saw this crazy thing about SleepSee lenses. Immediately realized this might be an option for our son to not only help slow down his vision loss, but also help with managing glasses, contacts, and (as he had been swimming competitively since age 5) prescriptive swim goggles. Not yet sure about the lenses, but knew the kiddo needed an annual exam. So made an appointment (receptionist was super friendly!) Dr. S needed one reminder to slow down just a tad with my special needs kiddo. And from then forward he did. He was very patient in answering all of my questions about the pros and cons of SleepSee (Ortho K) lenses. And as the receiver of LASIK 20 years ago, I had a lot! Dr. S explained that the night lenses he specializes with aren't typical. He has invested in special equipment that maps out each eye taking special measurement, and then he reviews the report, makes any adjustments needed, and has the contacts specifically made for each eye. Talked with the husband and came to the conclusion of "how can we NOT do this for our child?" The only downside to the entire process was having to go back for multiple (3 or 4?) short visits to ensure the lenses were fitting properly - not because they weren't, but because Dr. S wanted to ensure they were right. This required our son to miss some school. Fast forward three years. Our son is now 16 and has been wearing Sleep See lenses for around three years. THEY ARE MAGIC! The initial cost is a bit steep, but when you consider the cost of glasses, contacts, goggles . . . over two years, it just about evens out! The huge bonus is the preservation of/slowing down of degradation of sight! After the initial investment, the lenses are far less expensive when they need replacing (about the cost of a pair of glasses). The first set of lenses lasted our son just over two years (just as Dr. S predicted) before one lense snapped in half while my son was cleaning it. The second set of lenses took a few extra days to come in (around the holidays) so Dr. S was was kind enough to provide a disposable soft contact lens when mono-vision was giving headaches. This review would be amiss if I didn't also rave about the receptionist, Rose. The woman must have a photographic memory as she remembers us when we walk in and treats us like great friends with a genuine smile and hello. When I've called to get an appointment or ask a question, she refers to some off-subject something we spoke about long ago. She makes it feel good to walk into the office!

Better Customer service, better staff who are professional at all times while clients should expect…read moreprofessionalism, not lash outs.

Dr. Balch and the staff in the office are great but their billing department leaves a lot to be…read moredesired. I paid at the time of my appointment for my services and for my new glasses. I came back two weeks later to pick up my glasses (still happy), and after about 3 more weeks I received a text saying I had an outstanding bill. I thought it was a scam and reported it junk. I received an email a couple of days later again saying that I owed $133 for my visit. Confused, I called the number at the office and went through the options. I was sent to an offshore service that barely spoke english and could not explain in detail why I owed more money AFTER my visit was compete for almost a month. After another call I was able to receive another version of my billing statement. It STILL did not detail why I owed an additional $133. The math didn't even work out on the document. I called the number, and again was sent to an offshore call service, and all they would say is, "your insurance didn't pay what we thought." I have reluctantly paid a bill that came a month after I had my appointment and follow up because I don't want to affect my credit. Because I still have not been able to have a detailed explanation of what was/was not paid by my insurance to explain why I owe the additional payment I will 99.9% certainly be going to a different eyescare provider in the future. The medical care was great....the billing/customer service after was awful.

Trying to get my grandson a pair of glasses through them has turned into a nightmare. The glasses…read moreare for stickler syndrome which he was recently diagnosed. At 3 months old he has been waiting for glasses for more than a third of his life. Originally the nearly $500 glasses were supposed to take 2 weeks. After constant calling through week three and four we find out the color of the frame was discontinued and a new color would have to be chosen. Would have been nice to know. Fast forward a week and surprise! That color is now also discontinued. With my daughter and grandson leaving in days they asked for a refund on the frames. Guess who doesn't do refunds. This place is a joke. 2 week glasses are now going on 6 weeks.

I went to take my kids here for their annual eye exam and to get some new glasses. While the front…read morestaff was following COVID-19 protocols, the doctor conducting the eye exams (Dr. William Philbrick) did not. He states to his staff that he refuses to wear a mask due to some study presented to him at a conference he attended. It doesn't matter what study or conference you attended - the Governor mandated wearing masks in public and public-facing businesses. Not only that, but then he tells my children to take off their masks when conducting the exam. A board-licensed doctor essentially asked a child for consent to make a medical decision when the child's parent was in the waiting room. When I called to make these appointments, I specifically asked if they practiced the COVID-19 protocols, and they advised me that they did. On the outside looking in, it seems that they do, but for the doctor that never came to the waiting room, he obviously does not. This is ridiculous as a parent of children who are categorized as high-risk for COVID-19. I only found out afterwards, when my kids and I were eating dinner, and I called the clinic to question if this was true, and they confirmed it. After all that, I asked for my money back, and instead of giving me my money back, they charged me twice!