What's wrong this company! Customer service is horrible. Each time I try a different branch, I'm…read moretold that only my original branch can help me. The local branch says it's not true So, I'm at my local branch and my regular Biz rep has the day off and the rest of the staff tells me to sit and wait...despite lots of employees and 3 customers. Makes no sense.

Customer service absolutely horrible, prices over-all OK for the value you get (IOW for a large…read morebank). I've dealt with this bank a few times, and while I have enjoyed its drive-through bank machines when it comes to accessing my President's Choice bank account, whenever I've held CIBC bank accounts at this branch, and dealt with people within it, I've had problems. I made an appointment during my lunch break a few weeks ago, to open a new bank account with them. When I arrived there a few minutes early, I ended up having to wait 15-20 minutes until the person I had made the appointment with arrived. Then, when she did arrive, while setting me up with me account, she asked me if I wanted a copy of "this form." I asked her which form she was referring to, and she held it the same distance away, and made no effort to help me see what she was referring to, while pointing to the form, and repeating "this form." At the end, the only paper work I did end up getting consisted of the papers explaining the promotion they had on the bank account I was opening :-s She also told me that I would be able to bring a cheque from the President's Choice bank account, and have it associated to my CIBC account. When I did that a few days later, I was told that it was not possible. I was promised a call-back from her, as I happened to be there on her day off, and that never ended up happening. All-in-all, I must say that I am far from happy with the branch. I am looking for a good financial adviser, and will be checking other branches in attempt to find one that actually respects my time, and sticks to his/her word. Other than for the purposes of using its ATMs, I strongly doubt I will be returning to this branch.

This has been my primary banking institution for over 40 years, the last 10 remotely from Deep…read moreRiver Ontario and Saskatoon SK. Great people in a great institution. Minimal banking fees and above average interest rates. Highly recommend.

Parama is the best kept secret in banking in Toronto!!…read more Why would you continue banking with one of the big banks when you can get all this from Parama for free, on a clear conscience? It's a small, community based credit union, and of course you have a say in how it's run. And also you get returned a share of the profits! In 2013, they returned something like $250,000 to their members. I originally signed up to this bank because I saw a sign that said they offer free chequing while passing by on the Bloor night bus. I think one of the reasons that this place is a secret is because the hundreds of thousands of people passing underneath it every day don't see this sign. Here are some of the things you get for free that you don't get anywhere else: -Free certified cheques and Money Orders (!) -Free regular cheques -Free pretty much everything else! -Teller service, if you want it -Free use of The Exchange ATMs across the country; you probably have one around the corner and you don't even know it yet... -Only $2 to use Mastercard ATMs in any other country in the world - that's cheaper than they advertise! Potential barriers: -Both branches are in Etobicoke along the Bloor subway line. I live in Vancouver now, though, and that hasn't really stopped me from enjoying their services. -You have to buy a $40 share to join. But you would get the money back if you wanted to leave.

Was in the mall and wanted some British currency. Yes, they have, but go wait over there. Three…read moredifferent people offered me cake, which I refused each time. Some kind of birthday party or something. After 10 minutes they finally managed to open the foreign currency. When I proffered a debit card from another major bank they said they don't take other bank's debit cards. So the 10 minute wait was how they treated me when they thought I was a Scotiabank customer. A complete waste of time. The entire branch should be closed.

They suck. The teller can't tell old US currency from new and had the guts to tell me my money was…read morefake because it did not have a watermark. There is clearly the embedded plastic marker on all my bills. Will not be doing business with scotiabank again.

We were up in town for the holidays, and needed to take care of some banking while we were up…read morethere. This TD is located in a strip mall off of East Mall in Etobicoke. It's very nice and clean, and has a comfortable waiting area. We had had to make an appointment to take care of our business, but once we were here, everything was handled very professionally. TD is a great bank to choose if you have a lot of cross-border banking to do, they have a lot of options that have made living in the US and establishing credit there relatively painless.

I really love this TD a lot.It features a welcoming waiting area and is really neat and tidy. Also,…read morethe staff named Chiara was absolutely fantastic she was very helpful, kind and respectful. Everyone should use this TD bank, as it was an excellent experience, I would strongly advise.

Having worked in the financial industry for over 7 years in a previous career, I feel as if I'm at…read morea disadvantage going into the bank. I answer my own questions. I wish I had the TDCT system on my home computer. This way I can complete my transactions faster. It would save me a heck of allot more time doing my own RSP and mutual fund investing. Why do they constantly book my appointment with a non-mutual fund rep when it clearly states on my profile that my RSPs are in mutual fund accounts? From what I recall, whenever someone calls in to make an RSP appointment, the staff member who answered the phone is to look at the customer's profile quickly to ensure the appointment is booked with the appropriate service rep. Well whatever. Each time I call, I assume they have completed the proper research to book the appointment. I shouldn't bother giving them the benefit of the doubt. But stupid me, I do. And repeatedly, each time I come in, that individual I'm booked with can not complete my transaction in front of me and needs to forward my request to someone else. Any normal person would be annoyed. Then again... I'm not normal. (Haha!) But regardless of the lack of real time service, the staff have been always been friendly, easy to get along with and have always communicated to me articulately on why someone else will have to complete the transaction. This is key. It's all in the communication. And this branch has always proved TDCT deserves my business even if they fail in booking my appointments with the correct person. Btw, the majority of this branch's clients are business customers. Therefore during the busy times such as RSP deadline day, there will always be someone available to help you with your contribution. Great location to avoid personal banking investing line ups.

This TD branch can be difficult to leave by car, especially going west on Queensway. You can also…read moreexpect waits on busier days around lunch and after 4. Beyond that, the service here is good. Everyone behind the counter seems knowledgable of products and services. Also, like many td branches, this one has a machine that counts and sorts coins for you. Pretty cool.