We were relocating from out of state and knew nothing of the greater St. Louis area. Mark & Diana…read moreMassey and the team at BH spent time ahead of our visit to understand our preferences, budget, etc. They showed us multiple areas on both sides of St. Louis and were knowledgeable and professional in all of the showings. They had prepared materials to review and keep for each property, which was extremely useful as not all properties had sales sheets available for potential buyers. Once we had narrowed our search down to our favorites, they then took us back to see those again and had already prepared comps and additional information. They guided us through the offer stage and we successfully purchased an amazing house at a reasonable price in a desirable neighborhood. Even then, they provided some feedback on what we could do to improve the resale appeal of the home when we were ready to sell. I can wholeheartedly recommend the Massey team as thorough, attentive and professional. We have worked with realtors in six different states and the Massey Team is absolutely the best we have encountered.

Our experience with the Massey Team was one of contrasts. Diana, Mark and Ted were all very…read morefriendly, professional, and knowledgeable agents. However, we frequently felt that as a relocation client (which costs them part of their commission), we were not always receiving their best service. 1. Although they were very familiar with the market and the neighborhoods on both sides of the river, they did little more than drive us around and advise us on areas that might provide resale challenges. They did not bring us a single property to visit. We had to use realtor.com and other online resources to find properties that interested us. 2. We made two separate house hunting trip and felt like we were being squeezed into their schedule on both occasions. There were very few full days of looking at houses. Most days were limited to an afternoon. 3. We were locating to the St Louis area from another state, and were given advice that assumed we understood local real estate laws and terminology. There was little time spent explaining the details at any point in the process. 4. Once we found a home we were seriously considering, there was almost zero effort made to provide us with comps, or any real advice on how to proceed through the purchase process including determining a purchase price to offer the seller. At the end of the day, we found the house. We spent our own time driving around and getting familiar with the area. We had to learn the differences in real estate law. We had to ask for specific comps. We had to make our own call on a reasonable offer. We feel like we had very little help other than getting appointments and access to the houses we wanted to see.