Went In for a oil change. went from 104$ to 170 For an air filter... service it self was horrible…read more The supervisor wouldnt let the technician do his job, instead was yelling at him to "To do the laundry" never was greeted no courtesies were done. When calling to ask what why the price change and behaviour of employees I was talked over and interrupted when trying to explain my issue, never actually got to full explain my issue Before i was hung up on. sorry you're 1 star on Yelp, not google.

Went to Mr. Lube May 27 for a quick oil change as I was going on a road trip. Went in knowing full…read morewell they will try to upsell on anything and everything...I know to always politely decline the added services. First I must say that he tried to sell me a flush because my dirty oil was black, I politely declined and wanted to say my oil is black yes because it is dirty and that is why I am here getting it changed but I felt it was not necessary to bring that up to him. The attendant pulled out my air filter and said it was dirty and did I want him to change it. Now I figured I could buy an air filter from Lordco for around $20 but I figured how much can the mark-up be so why not I said no to all the other upsells...well guess what they charged me $60 for a air filter. So all said and done my oil change turned into just over $200. I am more pissed at myself for saying yes to anything they were selling including a full synthetic oil, when then saying come back after 3000km is synthetic not supposed to last longer...a lot longer. Regardless for their need for greed I will not support them ever again and I will have to learn to say no at future oil change businesses. Highly do not recommend or learn to say NO for all and any upsells.

We were on a road trip to Alberta and as we were driving through Kamloops, we heard a loud weird…read morefan noise under the car. We saw that it looks like it was a partially detached splash guard. We suspect it may have been loose due to a recent oil change I had back home in Victoria. We went to a different automotive store first but we were turned away and so we went to Jiffy Lube. We explained our problem to mechanic Ryan and he quickly helped us and zip tied what needed to be secured. He was friendly and efficient. If I could give more than 5 stars I would! :) Thanks again!

Both times I have been to this location I have been satisfied with the quick and efficient service…read more Thank you!

First class service all the way. My family and I all use Integra and have always left happy and…read moreimpressed. Fully recommended!

Just bought new winter tires. Service was excellent, great price. Staff helped me pick the right…read moretire for my needs. Highly recommend these guys!

I brought my car in for a check engine light and an oil change. There were issues with the…read moreparts...no fault of City Centre at all...my engine seized. Keith went above and beyond to make everything right for me. I would recommend them to anyone and will continue to take any of my vehicles here. Thank you all for your commitment to great customer service!!!

My car dealership said I needed to replace my CX3 front disc plates (6mm), pads and calipers at a…read morecost of over $800. I obtained a second opinion from City Center Auto Service. They said the front brakes were fine and they didn't need to be serviced. City Center saved me from spending + $ for an unnecessary brake job; they charged a very nominal fee for removing , replacing and checking all 4 wheels. Honest, efficient, friendly service. Recommended to me by my numerous neighbors. I highly recommend too.

I brought my 2019 Toyota C-HR in for engine oil service at 94,000 km. I was told a transmission…read moreservice was recommended by my car's manufacturer and that the shop used OEM-spec fluid (stated on their website). I later found out the fluid used did not meet Toyota's specifications, and Toyota confirmed this service was not required and my transmission was factory sealed. Additionally, they did not follow Toyota servicing protocol in the service manual, specifically in temperature monitoring which virtually inevitably results in the transmission being overfilled as the car runs and the fluid expands. 8 days after servicing, my transmission failed catastrophically on a busy highway going 120 kms/hr, and metal was found in the fluid. The manager states that they follow all manufacturer recommendations, but that is directly contradicted by information I have from Toyota itself. I've tried contacting the manager multiple times for resolution regarding these deceptive business practices and catastrophic damages, but have received no follow-up. I'm now pursuing the matter in small claims court. Disappointed by the lack of accountability.

Went to go wash twice and both times there was no soap on the manual wand wash.I told the shop…read moreabout it they didn't care and my car was still dirty.

Exceptional, after my vehicle being hauled in from breaking down 30 minutes out of Merritt, it was…read morerecommended to bring my vehicle to this shop. Though my repair was very extensive, he was honest and provided my options to consider. I resulted in bringing my vehicle back to the main city and he allowed me to store my car till I arranged the tow back. It's difficult to find individuals as sincere and legit I this type of industry. Great man and great mechanics!

It's so hard to find a good and honest mechanic these days, but this place is both. After taking…read moreour vehicle to another mechanic in Merritt (who couldn't find the problem) we brought it over to the crew here. They found out what was wrong with it right away, and fixed it quickly (and inexpensively!) I would never think about taking a vehicle to get fixed anywhere else in Merritt... They're so knowledgeable and friendly. Thanks Misty and Adam for the amazing service!

They were kind but, they did not check everything other oil change places check (tire pressure,…read morelights, etc) and they charged me $87.98 for a conventional oil change before tax!

Service was fantastic! We were approached right away with an approximate wait time and they were…read morevery clear about how much things would cost and what services they would be doing. No slimy, scammy vibes like most oil change places. The guys working there were all good, hard working kids. Go here over any other place in the area!

Wasn't possible to provide a zero star review…read more I tried my hardest to give business to Save Big On Tires at Kamloops. I sent an email asking for a quote to be emailed through. A few days later I called for someone to look at my email. Was told it would be actioned straight away. 1 and a half weeks later still no response. I called yesterday to ask if anyone has looked at the email. Received no apology for the delays. Didn't even get told the email was there. Was asked multiple times of what tires and what sizing even though I had already said 3 times the exact model and size. Was also asked to text my email address through. Before the call ended I asked when I could expect the quote to come through and I was advised that same afternoon after a few minutes. I texted the company name, the tire model, the tire size, and the email address. It's now the afternoon of the following day and no email quotation, no text response, and no phone call. I've waited 2 weeks for a quote. Purchasing it on behalf of a company so need a pro forma invoice or quotation to proceed. I will not wait any longer and will now go elsewhere. Hoping the owner is reading this review as it lost the sale of 4 tires and a future customer.

From the owner: Since 2009, SaveBigonTires has been providing quality services and selling affordable tires to…read morecustomers in Burnaby ,Langley, Kelowna and Kamloops. Our tire shop offers a line of competitively priced tires from top brands. Our selection includes all season tires, winter tires, summer tires, all weather tires, all terrain tires and mud terrain tires. Furthermore, our certified mechanics are always ready to help you with any automotive problem. You can visit SaveBigonTires for a quote on any repair services or set of tires, or you can schedule your appointment online! We are open Monday through Saturday from 9:00 AM – 6:00 PM and Sunday from 10:00 AM – 5:00 PM. Kelowna location is closed on Sundays. Our number one goal has always been complete satisfaction for customers.