UNPROFESSIONAL - AVOID AT ALL COSTS Terrible management company who is super shady! They will steal your money! BEWARE! She was even 30 minutes late when viewing a property. Was super rude to us when we didn't respond to an email within 24 hours when in return she never answers her phone!!!! (no expectation was set when we had to respond by. And no call to us to let us know from her). And now since we didn't respond with a move in date within 24 hrs, they have "moved on". We responded in 27 hrs... ABSOLUTELY RIDICULOUS! *if you are an owner of the houses they manage: think again about who manages your rental property. TERRIBLE experience and still waiting on a refund. Per the email from this lady, " As we explained as per our company policy refund can be issued once an application has been processed". read more

Real Property Management Excellence - Real Estate Services Near Me - Raleigh, North Carolina

By far the worst management company Chantel LeBlanc ( Raleigh Office ) is very nice at first and like I've seen from others that lasts a very short time before her true vicious face shows . Every time there is a problem which we have only had two major issues it's always the tenants fault examples * Half of the house we rent the power outlets weren't working and needed to run extension cords down to the rooms effected , somehow that was our fault the electrician comes and needs to changes several outlets that were faulty , yet they blames the tenants . This was after they told me to go crawl around the crawl space for a breaker to reset , threatening that electricians are expensive telling me to fix the problem myself ,when I couldn't obviously ( 5/6 outlets faulty ) I'm not an electrician. Our mail box has been seeping into the ditch for nearly two years never addressed they just cancel the request . if it broken they won't fix it just blame the tenants ... Dishwasher is leaking underneath the floor we notice put in a maintenance request and again the tenants are blamed and threatened Do yourself a huge favor and stay clear away from these vicious people read more

Chantal & Stephane they have fantastic teamwork. They do their best to communicate for homeowner, renter, maintenance. They also contact with me as soon as they have plumbing issues reported. They have property management software helps to keep the homeowner informed every step of the way. I personally answer the phone whenever Chantal & Stephane need me. I am glad to help solve problems for them, quality work gains more customer satisfaction. Keep up the good work!! Glad to be on your team! read more

Very shady company, avoid if you can. Chantal may seem sweet at first, but her true colors begin to show after a few conversations.

Best company in the area. Hassle free service and great people. I would recommend using them for everything... .. Happy Customer Greg S read more

We have used RPM Excellence to manage our property in Raleigh for the past few years, they have been very communicative, they are thorough in finding reliable tenants, and they have the right connections to get any needed work done on the property ASAP. We live in NYC so we wanted to be as "hands off" with this property as possible, and RPM Excellence has allowed us to be so. They even recently found us a tenant that wanted to replace the carpet on their own dime! Hard to beat that. You are in good hands with these guys. read more

Great experience we've been dealing with this company for years. They are always eager to help and assist in any way possible. Very genuine staff! I highly recommend them. read more

review for Real Property Management It is terrible management. First of all, they claim to be a company and do everything business-style, but they only contact you on Saturdays and Sundays. Second of all, when you meet with them, they seem friendly, and even continue the friendly chatting with you after you've separated, through text messages, but after you reply with friendly chatting message, they just suddenly stop replying without any reason or explanation. Then when you do move in, they will make sure to give you every trouble they possibly can to make sure they never have to come to the property to fix anything that doesn't work, although their "company" is located just 13 minutes' drive away from the property, they'll make it sound like it's out of state or something, that it's not worth the gas money for them to come by, and it's better if you as the tenant just fix everything yourself. Whenever I submit some work order through their online portal, like they ask me to when I report a problem to them, they take forever to reply, and when they do reply, it is a note under the message I typed, saying " Noted" , or " I know" , or something like that, and then the matter is closed. Nobody ever shows up in the apartment and the things never get fixed. Basically no matter what which doesn't work, whether it's a faulty wall outlet, faucet, or a smoke detector ran out of batteries, crooked door frame, leaking refrigerator, you either fix them yourself or you live with it. Because as they say, "the battery of the smoke detector is worth less than the gas it costs me to drive by", as for the crooked door, "if it bothers you, you fix it, I'm not going to do that." And this one time when I report a heater that malfunctioned a couple of times, they did nothing in almost a week after I reported it on the portal, except 1) ask me whether the issue had stopped occurring, I mean, I report an issue, and they don't even come by, and just expect the issue to stop? and 2) ask me to send them a video demonstrating the heater malfunctioning. Oh come on! For God's sake, it's heat! How can you see it heats or not from a VIDEO?! And even if you can, am I supposed to quit work, stay home all day, and quit sleep, stay up all night, to wait in front the heater in order to catch the instance when it malfunctions? Ridiculous, just ridiculous. And couple of days later, they say if they don't get any "feedback" from me they are going to close the matter. I mean, I reported an issue. If you did anything to resolve the issue, you can expect or ask for "feedback", that's what feedback means. All they did was asking ridiculous questions, and no one ever showed up to look at the heater. The online portal is another trouble. Utility bills are charged through their company and posted there, but on an unknown date every month. And no notice is sent out whatsoever, although I have checked the "send me notice" box like 10 times. Before that date of posting the charges, it says " there is nothing for you to pay" on the portal, and the day after that date, it says in huge red letters that it's past due! And that specific date varies month to month. Sometimes it's the 10th something, sometimes it's the second Sunday night, sometime third Sunday night, then sometimes not Sunday. I know it's posted Sunday night because I check the portal like 5 times a day EVERYDAY to avoid late charges. I text them about this issue, NO REPLY. read more

lousy service they took a long time to repair a water line after they found the leak they came back 5 months later after I fixed it and they have their schedules to make any payment from 9 to 5pm they block the portals to not process any payment after 5pm in my experience I do not recommend this company at all read more