Can't say enough good things about this team! Susan was amazing, best in town. Want peace of mind…read morethat you are working with the best when buying or selling your home? Look no further. I worked with Susan to buy my first home and cannot recommend her enough. The best.

I must admit I was surprised to see a response to my review from 2 years ago pop up on my account…read more Nonetheless, I can certainly address the points that were raised in the response: 1. As stated in my original review, we arrived at the location, waited for a half hour, and WE REACHED OUT TO SUSAN to get the news that she would not be showing up due to her working on paperwork related to another client of hers. If Susan did indeed do the right thing and reach out to notify that she would be postponing the appointment ahead of time, a simple screenshot of an outgoing call record made prior to the appointment time would clear the controversy. 2. I'm not sure why there was an assumption made that there was no interest in the house when the client put up with three days of unprofessional scheduling changes from Susan and STILL came across town to see the house. The house they ended up renting was the same type of house, square footage, in the same Sienna Planation location, for a few hundred $$ less a month. 3. Regarding the "false statement" correction, I already mentioned in my review that what i wrote about the selling history was based on what I saw online. I'm not here to make false allegations, but to share my experience and observations made. After those series of events occurred, I searched online, and that was what I found in the history section of the house listing page. 4. I'm not sure why Susan believes she was "attacked online" and that I left a "scathing review". My review was factual and chronologically laid out the events that occurred during our interactions. I even stated that it seemed she had multiple positive reviews and perhaps she had a bad week. If that isn't a fair review, I'm not sure what is. In over 200 reviews on Yelp, I have only given 3 single star reviews. I can't write a review based on what your prior history with other clients are. I can only write about my experience and observations. This is, after all, the point of having reviews online; so that potential clients can see that out of X number of reviews, so many were good ones and so many were not so good, and they can look into the positives and negatives as they wish and make a judgement call. I do believe in honesty though. In my review, as I mentioned, I stuck to the facts, and separated my emotions and opinions as much as possible. Susan's rebuttal has quite a few holes, including her statement about having only received one 1-star review in 23 years. The review that was posted on yelp 1 month prior to mine was a 1-star review, so there's that. In most lines of work, this conduct and performance would result in significant repercussions. Luckily, in the real estate world, you can just shrug it off as a bad experience and move on to the next client, as if nothing happened. It would have been nice if she owned up, apologized and learned from her mistakes, rather than respond with lies and excuses. As the old saying goes, "Amateurs blame others. Professionals accept responsibility."

Ruth and Chris are terrific realtors! We bought and sold a house with them and found that they were…read moresupportive, professional, knowledgeable and kind throughout the process. I first met Chris at an open house in my neighborhood (Nottingham Country) and I was impressed with his understanding of and experience with homes in our area. More importantly, Chris kept up with us for almost 5 years until we were ready to make a move. When we were looking for our new house, Chris and Ruth were very responsive. They helped us to get showings quickly. They listened carefully to what we were looking for and didn't ever make us feel pressured. They also gave good advice as we were considering making offers. And, even set us up with the contractor who has done renovations at our new home. And when it came time to sell our house, they helped us to know exactly how to get it set up for sale including suggestions for a painter and clear direction on what to fix and what to leave for inspection. They helped us through a stressful inspection negotiation and definitely were a calming force. Chris even called repairmen to help us get quote appointments scheduled as soon as possible so that we could counter with full information. Without reservation, we'd recommend Ruth and Chris to anyone looking to buy or sell in W Houston. They are a great team and were terrific to work with.

Ruth and Chris are a powerhouse of a team! They know the market, the economy and most importantly…read moretake the time to know the needs of their clients. Their communication and professionalism is unparalleled. It's a hands down incredible experience to work with both of them. Well done Ruth and Chris, you absolutely have mastered the market and how to truly make clients feel heard, valued and ultimately deliver results to them. Couldn't be happier to have found this team!

Wonderful experience. Valerie went above and beyond for us!…read more My husband and I were referred to Valerie by our loan officer who has been in the business for more than 30 years. He said that she has represented several of his other clients and that she represented him in the purchase of his home as well. After meeting her, we felt that she was a great fit and she helped us with the purchase of a new home and sale of our old home. Valerie really went above and beyond for us. We made an offer on a home, which was rejected. Two weeks later, after visiting many other properties, we decided we wanted to reapproach the sellers of the first home we made an offer on. Unfortunately, the house had been taken off the market the day before. Valerie called their agent who advised that they took it off the market and she no longer represented them. So, Valerie contacted the sellers. They were upset that we came in with a low offer and were hesitant to entertain a second offer from us. Somehow, Valerie managed to convince them to hear us out and we closed on that house the following month! I'm confident that without Valerie, we wouldn't be in our dream home today. When it came to selling our old home, Valerie was just as wonderful. She had the most amazing photos taken and when she stopped by to see how the house was progressing right before we put it on the market, she even helped me spread mulch in the backyard and haul things into the garage! She hung in there with us through 2 failed options and finally a successful sale- lucky #3! I would not hesitate to recommend her. She knows a lot about the greater Clear Lake area and was a joy to work with. She even offered to contribute part of her commission to our closing costs during the purchase of our home after we discovered some costly A/C issues. If you're looking to buy or sell a home, give her a call. You won't be disappointed.

We met Valerie while she was holding an open house on another house we liked in our favorite…read moreneighborhood and instantly felt comfortable with her. She helped us through the entire buying process until we were finally in a house we love in a neighborhood we love. We were very happy with her responsiveness and ability to direct us in so many ways. We are not only new to the area but relocated from the Pacific NW to this area of Texas, very different environments and house needs. We would highly recommend Valerie!

Tammy was absolutely wonderful. My girlfriend and I were looking for a rental property as a stop…read moregap to buying a house. We used HAR.com to find house and found one. Tammy was the realtor. We weren't in love with the place but Tammy didn't stop there. She worked with us and found us the perfect rental. She worked very hard for us and put us into a great rental with great property management. We love the place and Tammy was the #1 reason. She truly cares about her clients and talked us out of several places that we thought we liked because of obvious flaws that would've been a huge issue. She truly cares about about putting her clients into good homes. Whether they are rentals or buys. Great realtor who will really work with you.

My boyfriend and I were a first time home buyer and we had no idea what to do, let alone where to…read morestart. Tammy guided us through the process from beginning to end, and we wouldn't want it any other way. She was no doubt knowledgeable and very informative regarding real estate, but other than that, she treated us like family and wanted to make sure we get our perfect home. Finding the perfect house was stressful enough but Tammy kept the experience fun and exciting! She was very thorough as much as we were while looking at the houses, she asked certain questions to the sellers regarding the houses that we wouldn't have thought of asking and educated us from the most important to the little things we should be aware of. She would always go out of her way to help us, like we tell her, she's our realtor FOR LIFE, theres no one else better than her! Thank you, Tammy!

It feels great to say I'm a home owner! I've been searching for my forever home for over a year now…read moreand I couldn't be where I'm at without Jay's help. He is very knowledgeable about the market and offered assistance that no other realtor could have. Thank you Jay for seeing my family's process through! We really appreciate you. Pictures coming soon!!

Equinox Realty Group provides top notch service…read more I have had the pleasure to work with Jay Bradley (broker) with Equinox Realty Group in finding my forever home. Jay and his team have been knowledgeable while steering me through this process, asking the right questions to ensure that I make the best decision. They have been patient when I was unsure and requested to tour additional homes before making a final decision. For a purchase of this magnitude, I chose to enlist Equinox as my realtor, as customer satisfaction is their overall goal!

Susan was wonderful to work with from the start of listing my house for sale until closing. My home…read moresold one day after listing it on the market and sold for the list price. Susan was able to protect me from giving seller credits by adding language to our contract. Susan helped to prepare my house to be in the best condition for sale and even provided some free handyman services. I am not technology friendly and Susan would help with the forms and even stop by my house to pick up require paperwork. She knows the market well and made selling my house an easy transaction. Susan will be my realtor for the next home I buy. I highly recommend her.

Hired a hard working local, refused to pay for the hard work. She sells homes and makes great money…read moreby screwing over the ones that help her make them look good!

Vickie Snow thank you so much for being the most patient realtor on earth. After months of search…read morefor our home, we finally found a perfect one that my husband and I adore. Vickie helped us thru the process, and guided us through the steps. She was always patient and understanding, kind, and very flexible due to our traveling and work hours. She is an attentive & amazing listener. Reacts very fast, thanks to you Vickie we did not loose our lovely home because you were proactive. I recommend her for any home search, she is one hell of a realtor. Nothing seems to surprise her, she will work with you on any budget, ideas,family size, any request etc... Her colleagues / other staff at the company were amazing as well. Thank you all at Keenan property Houston. Such a warm, family feeling when you work with them. Happy hearts!!!

There are not enough words to say how great our experience was with Natalie. She is personable,…read moreknowledgeable, extremely helpful, and just wonderful to work with. She made our buying process so smooth and painless. Will definitely recommend her to anyone we know in need of an excellent realtor!

Natalie made what normally would be so overwhelming and stressful so easy for our family. We are…read morefirst time sellers who had little experience on what to do, but with Natalie's guidance and suggestions on how to improve our property, punctuality with every correspondence along the way, and her expertise in the field, the process was seamless. She was also very accommodating and made sure we were all comfortable and happy throughout the process. We were always in the loop as she communicated all details/updates promptly, and she was an advocate for all of our needs/wants. I would definitely recommend Natalie to represent either buyer or seller as she is very honest, knowledgeable, experienced, and all around thoughtful and kind person.