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    Rebalance Physical Therapy

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    Elite Physical Therapy - GRADUATION

    Elite Physical Therapy

    4.2(5 reviews)
    4.7 mi

    Matt and Colin put me back together with skill, kindness, lots of patience and a great sense of…read morehumor. I appreciate them. The facility is clean and nice and airy. Highly recommend this place

    I hesitated on my review because I LOVE the physical therapists at the office and even the personal…read moretrainers. However, this review is mainly about the billing office. I had met my deductible and Elite was in network. The billing rep who got in touch as soon as I was referred there by my PCP checked on coverage and told me that every visit would be $20, so we scheduled for 2 visits per week based on this. After going to Elite for about six months I received a bill for $1200. I checked out all of the charges and some visits were billed for over $300. I've had three people in billing tell me three different reasons - "we couldn't have known what insurance would cover" "your insurance coverage changed half way through the year" "actually it was 20% not $20". All of these reasons were incorrect and I've been sent now four different bills with different numbers. I'm somehow down to $600 (changes made without any reason behind it from their perspective - why would that be if they did everything correct on their side?) and my insurance told me to appeal it, so I am. Before I did, I contacted billing to see if they could do anything and was rudely told "go ahead and appeal." She even had the audacity to tell me I should have gotten a quote in writing and signed by the billing rep (who CALLED me with pricing). Sadly, I will not be returning to an incredible staff because the billing procedures are trash and they flat out lie. If you decide to go here get all the quotes in writing.

    Bon Secours Physical Medicine & Rehabilitation

    Bon Secours Physical Medicine & Rehabilitation

    3.8(4 reviews)
    3.3 mi

    I have nothing but good to say about my experience at this facility. The care I received from Mat…read moreand Dawn was excellent and professional and they gave me good instructions for self care at home. They were personable and knowledgeable and I felt comfortable with the whole process. The front desk was polite and friendly and tried to accommodate my schedule as best they could. Thank you to all of you!

    I was greeted by a friendly but not overly cordial reception personnel. The waiting area was clean…read morebut crowded and not set up the best. An older woman was learning to use her walker and I was wedged into a section next to a wheelchair (unoccupied) and right across from where she was practicing. There was no real problem except I felt that I was intruding and to leave that area meant maneuvering around her, her walker, her husband and her therapist to get to the other "U" configuration of seating where another couple was already ensconced. My therapist, Sara, was friendly and upbeat and encouraging about my therapy plan. Unfortunately, the room was HOT AS BLUE BLAZES!! She agreed it was warm and offered me the clip board with my records as a make-do fan. It helped. Nonetheless,by the time I was being checked and manipulated, I was a sweaty mess. She was clear about her suggestions for my therapy and I left understanding what my course of treatment will be. When I was scheduling for my next treatments, there were staff loudly discussing the weekend , and others asking why people did something a certain way and the answer was "Because they're MEN!" Perhaps this type of dialogue might be better limited to the break room? There is ample parking very convenient to the exterior door and the practice is immediately inside that door so all that was quite convenient.

    Rebalance Physical Therapy - physicaltherapy - Updated September 2026

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