**Public Response to Dolfi 1920's Reply…read more Dolfi's response is a templated, automated message that does not reflect what actually occurred in my case. After promising compensation, Dolfi 1920 repeatedly sent variations of this same response--claiming the transfer "didn't work," requesting new bank details, and then asking for "more patience." Each time, the case was allegedly being "processed," yet no payment was issued and no timeline or accountable contact was ever provided. What customers should be aware of is that this message is part of a pattern: automated replies, constant forwarding to "other teams," and vague assurances designed to keep the claim open indefinitely. You can see similar responses posted in other reviews. If you're reading this and considering this service, understand that once compensation is promised, you will be led on with templated responses rather than real action.**

I am appalled at the lack of service from Dolfi1920, the company Lufthansa uses to process damaged…read morebaggage claims. My claim was filed in June of 2025. After some back and forth (they wanted me to buy one of their products), they finally agreed on 20 June 25 to reimburse me EUR 260 by way of automatic bank deposit. I had to follow up with them as the transfer didn't come. Finally on 6 August 25 Dolfi claimed there was "some error" and wanted my Paypal information including the user name for my account. Paypal confirmed all that was needed was my email address which Dolfi has. They've still not made the payment. Dolfi has been obfuscating from day one. I don't know how Star Alliance and Lufthansa can stand behind such a disreputable operation. If I could leave no stars I would.