Britney Covin is a RUDE this has been the WORST place to ever rent from, they never fixed my…read morekitchen window that was broken for 2 YEARS. NEVER fixed a single thing since I've moved in. I had to pay everything out of my own pocket. I have a full paper trail and phone call logs about every single time I've tried to contact them and never fixed anything. I was living in my house for 3 years with NO LEASE because they would NEVER have anyone send me the paper work to sign and fill it out!! HOW DOSE THAT EVEN HAPPEN?! Britney Covin did NOT want to hear me about anything but wanted 6,000 because they closed down my portal to my rent, didn't want to send my ANY information to have that updated. Best believe I have a great attorney.

I would give 0 stars if I could. We have had bad experiences with realtor companies while leasing…read morebefore, but nothing like what we experienced with Key. Soon after moving in we discovered we had a leak in our roof, which then turned out to be several leaks all over the house. During the 12 month period we rented through them they sent maintenance out probably at least 5 times to "fix" it. It was NEVER corrected. We had asked for them to get professional roofers involved since it wasn't getting fix, it must have been beyond what maintenance could take care of. They sent a company out for a quote but nothing ever came of it. We can only assume they didn't want to spend the money on it. So nearly the entire 12 months we had leaks every time it rained, we had ceiling panels swell up with water, ceiling panels fall to the floor, who knows what growing in the framing, insulation and paneling. The last 3-4 months of the lease I was pregnant, so who knows what my baby and I were exposed to living with that mess!!! Had we been able to find a place we could afford sooner we would have broken our lease and moved early, as we would have had a right to. Sadly that didn't happen, but I am still angry our health and well-being was disregarded by this company. We had other complaints and maintenance requests that were never taken care of either, like a front porch that would swell with rain so the front door could hardly open, and the porch felt like it could collapse at any moment since it was most likely rotting. Bottom line, if you care about your families health and safety, steer clear! They may be nice enough people but they don't run their rental properties worth a damn. I have attached some of the pictures I took of various leaks we dealt with during our lease. There were others, some with ceiling tile falling out, but I don't have all of the pictures saved to my current phone to attach them. Please note, at NO point did the leasing office ever seem to consider this an emergency or a health hazard.

We use Gerard Real Estate to manage a rental house in Abilene Texas…read more They have done a superb job! We live 1500 miles away and we have found that we can trust Gerard Real Estate staff to handle any tenant issues and communicate with us. I highly recommend their services! Erik P

Anyone who will listen I have been renting from Gerard real…read moreestate for a year now on May 15 we (the tenant down stairs and I) received a notice of eviction for foreclosure on the property. We are assuming the property owner got a loan on the property and never paid it back. The other tenant and I reached out Monday morning (since we received the notice late Friday evening) and Gerard real estate could give us no answer stating they had no idea that what was going on. We reached out multiple times for the next 10 days with no answer to what's going on other than show up to court on May 27th and find out what happens!! Yesterday we went to court and to much of our NOT surprise we were still given the run around. Melissa and Cyndi stated in court that we would have water and gas until June 2nd (as the water and gas were included in the rent) at which point we or the new owners would have to get the water and gas turned on until we were officially evicted. To add insult to injury Gerard Real Estate left court and with NO WARNING scheduled to have our water and Gas turned off the next day (which is today) it was NEVER RELAYED THAT WE WOULD BE WITHOUT WATER OR GAS AS OF TODAY so the we could immediately reached out to have both utilities turned on. I called today to see if they had actually had the water and gas turned off (since they are doing work in our area) and Melissa stated that yes they had had it turned off when asked why she had never given us a head up that they would be doing so she stated that she told us the day before in court (did not happen) and the proceeds to get very angry and say that I was being rude and disrespectful to her and her office (I was very polite and respectful to her the entire time) I then proceeded to call her boss and he says pretty much that it's no longer his problem and best of luck. We had plenty of problems with this company from things that were never fixed (leaking roof and flooded kitchen) to pest and rodent problems things management dropped the ball on and never resolved I wrote all of this to say Please DO NOT DO BUSINESS WITH GERARD REAL ESTATE MELISSA, CYNDI, and MIKE were so very rude un humane and unprofessional with how they managed the situation and problems!!

Hope they are better realtors than property managers because they suck. I had to call them during…read morethe whole process to find out what was going on with the house we were trying to rent. Never once did they contact me. Finally they said they needed one more week to clean before we could move in. Well when I moved in nothing had been done, no dusting or cleaning of any kind, holes in the walls trash in the yard. Worse thing is the carpets are stained from previous renters and never sent anyone out to attempt to clean them. Disgusted by the condition of the house when we got it and the poor customer service. I feel bad for the owners of this house because it's not being taken care of by the people being paid to take care of it.

Please, I repeat please stay as far away from them as you can!!!! They are terrible to deal with!…read moreMaintenance requests are never answered. Their customer service is horrible, and when your lease ends they will find every excuse to take your whole deposit. It makes me feel just a bit better knowing I can save someone so much hassle by writing this review. They are the WORST property managers I have ever heard of anyone dealing with. If you can at all help it, find another house because they are nothing but trouble and disappointment.

Very unimpressed with your agent Shelley Brooks. She has such a hot headed temper and she never…read morethinks before she speaks. She is never prepared and is always making you wait. I'm glad that we went with someone else.

Bobbi McGirr with Berkshire Hathaway was absolutely fantastic. We came to Abilene really having no…read moreidea what we wanted. We completely shifted gears twice and she just rolled with it, never allowing us to feel like a bother. She went above and beyond in so many ways, from being wonderfully accessible to inspectors and tradespeople (we were out of the area), to investigating potential hiccups before we even thought to ask questions. She is a seasoned veteran and I wouldn't hesitate to recommend her.

I had an excellent experience with Zachary O'Bosky! I interviewed 5 real estate agents, and I knew…read morethat Zach was the one for the job. His knowledge and professional expertise is terrific, and his responsiveness and negotiation skills is nothing short of amazing. I would not have been able to sell my home without Zach; he made the process so much easier! If you want your home sold fast, call Zach!

Suzanne and her team are fabulous!!! She helped us every step of the way. Very informative,…read moreknowledgeable and just a delight to be around. We closed on our new home in 4 weeks after meeting her. She'll keep you updated w/ everything. It was seriously a smooth and easy process. She is definitely a go getter. Sydney is just like Suzanne. Both these lovely ladies are fantastic!!! Highly recommended!!!

I'm not sure who I talked to on the phone but I'm very unimpressed. The person I talked to was…read morechatting away really quickly and seemed like they were trying to rush to get me off the phone. I was asking about a rental property and instead of just telling me that they were in the process of fixing it up they went into great detail of everything that was being done and why. Then when I asked about their pet policy they said that they only "do" one pet, and since I had 2 they couldn't help me out, but if I had one they could. Which felt to me like they were implying if I should get rid of a pet I should get back in contact with them. From what I experienced over the phone I am very leery about trusting this company. They might be great to work with, but they seriously need to hire someone who has some better people skills to answer phone calls.

Rosanna's Realty was supposed to take care of my property because I hired them as property managers…read morebut they have failed to do their job. Rosanna's Realty (Bill Sumner) was hired to provide management services for my property but he often neglected to repair things for the renters. They were often late sending rent money which put a burden on me.

I currently own a home next door to a duplex owned by Augusta realtors - they have repeatedly…read moreignored my complaints about their tenants who have a dog that sits in the backyard barking all day and tearing up the fence between the houses - I am unable to walk into my backyard or take my small dogs back there because this large animal tries to bust the fence growling and barking to get at me. I have complained numerous times regarding these tenants about the dog and the loud racking of pipes on a pickup that they do many times a day as well often rattling my windows - I have emailed I have called I have texted Augusta and the issue is never resolved basically I was told by the company that the dog has a right to be there. So suffice it to say Augusta is not concerned about other tax paying citizens they are only concerned about collecting rent for their run down property

Do not rent from them there's no transparency and billing practices are made up if your utilities…read moreare allocated, forget trying to figure out their computation and metrics it's all fairy tale. You'll pay water, gas, street fee, recycle which is none for the entire community. If you put in a maintenance order be prepared to wait 90 days. Only your rent is due in a timely manner before the 1st you'll get reminded but what about this nasty toilet water in my sinks or infested termites making my life a living hell. Read you lease thoroughly because they'll tell you in your face "it's not what you were told, it's what's in writing"! I'd never had such a horrible experience in my life. I don't recommend this company to anyone. Don't believe the marketing pics, please your feelings will be hurt! Pool hasn't worked in 5years. Laundry room is disgusting not fit for strays.

Unresponsive and take forever to fix anything. Seems like they primarily want to rent to military…read morewho are in and out and are less likely to care that a fence has been broken and unfixed for 6 months.

I lived in a Cooksey rental property for a year. Before a month into our contract we had informed…read morethem of a LONG list of problems with the property that became apparent upon moving in: broken cabinets, non-functional garage doors, bugs, heavily stained carpets. After 2-3 calls Cooksey did just enough to keep us at bay - sprayed for bugs, sent someone to assess the garage doors (ignored the carpets and cabinets). Upon moving out, Cooksey began to attempt to bill us for things that were never taken care of, and not damaged by us: dirty carpets, garage doors. Overall, the contract with Cooksey was painful and frustrating. Beyond things not getting done, my main frustration was with the way my roommates and I were handled. Never were things taken care of timely or fully. Icing on the cake, VERY rude interactions over the phone and always avoided what was really going on. Don't rent from Cooksey.

The house I rented was a bit expensive for the condition but it worked for what I needed at the…read moretime. I think the ACU neighborhood is just high in general. It was very convenient to live a few blocks from my child's school. They were always quick to make repairs when I called them in. I really enjoyed being able to pay my rent over the phone using my debit card with no extra fees. It was a bit of a hassle to get a portion of my deposit back. The cleaning fees were expensive. They're not the worst place to rent from in Abilene.

Worst possible experience. Not sure who Remy represents other than himself. Most difficult person I…read morehave ever had to deal with in decades. I would avoid any transaction involving him. If wit want a loosing excuse he's the one. He will try baffle you with statistics- don't let him fool you. PLEASE read any contract VERY CAREFULLY he puts in exceptionally long time periods for himself because he is lazy. Then if you ever need to amend a listing he tries to sneak in other details for himself NEVER discussed. Save yourself time m and frustration. He says and he did graduate from college but must have missed the ethics course completely. He wants you to sign thing without reading. His staff or or team will do the same thing. They even followed me out to my car. He wants you to use a specific title company because he is part owner. It makes your skin crawl when he says it's to your advantage. Quote I can tell them how high to jump. clear indicator of character. This is the first time I've used Yelp and I'm glad it's available to share warnings in a busy world. His advertising photo is also photoshopped.

If you want the most progressive, energetic, and hard working agents.. Call Keller Williams…read moreAbilene. 325-692-4488