I have never been more distraught over a situation. My dog left Alabama in good health, and after 6 days of being in a van she was filthy, covered in fleas, severely dehydrated and under weight. Fortunately another family with a puppy on this transport took my dog and the other remaining. The vet said my dog wouldn't have made it the rest of the way if she hadn't been kept. It took over 2 months to get her digestive system and weight back to good health. The state of my dog made it clear that she hadn't been taken out of her crate or given any food/water for the duration of her trip.
The communication we received from the transporter was minimal and filled with typos and unkept promises. They left Alabama on Thursday, and we were told our dog would arrive Saturday.. then Sunday.. then maybe Monday. The path these dogs were taken on made no sense, Alabama, DC, Wisconsin, and finally Iowa where the remaining dogs were rescued. My dog would have died before she got to Massachusetts from Iowa, not to mention the poor other dog that was supposed to be dropped off in Texas first.
It is sad how common bad transporter stories are, and disgusting how many awful reviews this one has while still continuing to function. If you care about your dog, it's worth paying more to a company that actually cares for the lives of dogs, not just profit. Animal abuse. read more