We stopped in their on Friday to do some research on Camping equipment and check prices on things…read more Nathan was especially helpful with his knowledge of different items and his recommendations on certain items to consider when buy supplies and so forth. He did an outstanding job, very professional and great customer service experience.

It takes so long just to check out at this locations and is it just me or is it always so hot in…read morethe store? It's like they don't run the AC at all

This is a review for both the Cumming GA and Gainesville, GA stores. My daughter and I were going…read moreto see Cowboy Carter, and that inspired me to pull the trigger on buying a pair of Western boots. My husband was in Cumming GA for work, and volunteered to buy a pair of boots for me at a Boot Barn. He was short on time, so I was scrambling online to select a style, and called the store. Shelena answered the phone, and her help made this experience delightful. When my husband walked in the store, he was met by her immediately, and the two of them together found the perfect boot for me. She took her time and gave recommendations that made me just turn the whole thing over to the two of them, saying, "I trust her." Through no fault of her own, the normal Ariat size that I take was just slightly too small, however. (I have been wearing Ariat for 15 yrs, and own several pairs, but not a western style.) So! that evening, my husband and I went online, found that the Gainesville store had the half size larger and with the first-rate help of Corrie, exchanged the boots with complete confidence. I was very unsure of the fit of a western boot, and she really sealed the deal by offering expert advice. The entire staff was charming and friendly - they were just as excited as I was about the concert, and I ended up buying an absolute classic Levi's denim vest that I know I will wear to death. Corrie also noticed that Shelena had helped us when she was processing the return, and said she was amazing - all of this gave us a positive view of the company. You really can't go wrong with these stores. The selection of boots is comprehensive, there's a great array of clothing and accessories - the only shortfall was in menswear - my husband is always on the hunt for hard-wearing denim, and they admitted they were not fully stocked. They are willing to order odd sizes for you, too. (Fortunately, this was not necessary!) Good quality boots are not cheap, but Ariat is a good price point, by the way. You can't beat them for workwear.

Bought a pair of Cody James Decimator work boots. After about a month the inner lining of the boot…read morestarted to separate. I went back to the store and spoke with a manager about exchanging them. He said there was nothing he could do and recommend I try a cobbler to repair the boot. I spent $270, after tax, on these boots. I should've gotten more than a month's use out of them. Definitely should not have to spend more money to repair them. Especially with Cody James being Boot Barns in house brand. Do not recommend buying these boots for work purposes as they do not hold up and Boot Barn will not help in the matter.