I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

We have used Proven Plumbing & Air for the last four years.They are always attentive to detail and…read moretheir employees have good customer service skills. Recently we had a tankless water heater installed. The two plumbers assigned to our job were Zachary Clowdus and Kevin Robinson. They did an excellent job.. Zachary also took pictures of the heater and took the time to explain absolutely everything to me. David C.

Great experience, definitely will use going forward. Thank you! Very professional and knowledgable.read more

Bill is as honest as they come in the plumbing industry. I have recommended him to all our…read moreneighbors. He fixed a leak in one of our toilets on time. Customer support is responsive and respectful.

This guy is a menace and should not even be allowed to call himself a plumber. I just had ABC out…read moreto check a leak in the tankless water heater Jason installed for us (over $3,000 four years ago) and they inform me it's been installed incorrectly and not up to code in multiple areas...will be $1,100 to get it correctly installed. This is on top of the immediate leak we had in the irrigation system he fixed for us right after the water heater install. For that, we had to have another company come out and correct his mistake - they said once again he failed to use the correct part. He never refunded the $600 we were out on that repair. How is this guy in business? Thanks to my home warranty for putting me in touch with the absolute worst plumber available.

After our water heater drain valve suddenly blew off and soaked our garage, we were assigned…read moreValiant to perform the work to repair (ultimately replace) the water heater. After I read the reviews here, I was extremely concerned and considered calling HWA to request another company. However, we were in a bind with no hot water and company arriving the next day. We were told by HWA, that they would be out first thing the next morning. When I hadn't heard from anyone by 9:30am the next day, I called and spoke to Jason. He said he had other jobs and could not be there until between 4 and 6pm. Again, I was worried and a little annoyed. However, Jason showed up when he said he would, diagnosed the situation and spoke with HWA for a while. He said he could not complete the replacement until two days later. Not what we wanted to hear, but we were thankful to have it covered (minus the cost of bringing everything up to code - totally understandable, which we discussed and I approved to HWA prior to any work being completed). Jason showed up on the day and the time when he said he would. They had everything up to code and the new heater plumbed in about 1.5 hrs. He walked us through the new heater, code updates, how to operate/maintain the heater and how to prevent sediment buildup going forward (we're relatively new to TX hard water). Overall, Jason and Kelly showed up when they said they would, performed good work in a timely manner. I'm not sure how my experience was so different than some of the others on here, but I'd like to say ours was as positive as it could have been (when dealing with plumbing issues)

I had to replace the cast iron main drain under my 67 year old rent house. Miguel came out and…read morecalclulated that he could save me a lot of money if he didn't tunnel under the house, but connect to the fixtures that were all on the backside of the house, and run a new drain to the street. He did it while contending with drenching rain storm, but never complained and still did a great job, Miguel is honest, reasonably priced and meticulous about his work, and did a great job of cleaning up afterward. I now consider him my "go to" plumber. Terry T.

Miguel and his team were outstanding with our very extensive plumbing project which required…read morereplacing all of the corroded cast iron pipes underneath our duplex. It required tunneling under the home, putting in all new pipes, and packing everything tightly back in. They were able to get the project done 2x as fast as two other companies quote and they were able to provide a much more affordable rate. We couldn't be more impressed by this company's expertise, quality of work, and transparency. Would highly recommend them for any and all plumbing projects!

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

The technician was great -- very professional, knowledgeable, and took the time to explain…read moreeverything clearly. I have no complaints about the quality of the work or the service provided. Everything was handled smoothly, and the experience with the technician was excellent. The only reason for giving 4 stars instead of 5 is the pricing. Compared to other companies in the area, their rates were more than double. While the service itself was good, I believe the cost was significantly higher than expected.

Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with…read morethe price. Will definitely use O&M in the future! Six stars!!

Exceptional O & Plumbing Service Experience…read more I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home.

I chose Daniel's Plumbing & HVAC in September 2025 for a full HVAC replacement. I went with them…read morebecause their customer service seemed great during the sales process, and they promoted a strong warranty and service plan that was included in the price. Unfortunately, the experience didn't really live up to those expectations. The installation itself didn't go as planned. During the initial appointment, measurements apparently weren't taken correctly. When the installers arrived, they realized the system wouldn't fit as expected and had to cut out part of the ceiling to make everything work. Because of this, the installation took much longer than expected and they had to come back another day to finish the job. About a month later when I tried to turn the heat on for the first time, the system didn't work. I had to call for a service appointment, and the technician discovered that the system had never actually been turned on by the installers. The tech initially tried to charge me around $100 for the visit, which I pushed back on since the issue was clearly related to the installation. After some discussion they eventually agreed not to charge me. Now that it's tax season, I've run into another issue. One of the selling points during the sales process was that the system would qualify for energy tax credits and rebates. When I started filing my taxes, I learned that the IRS requires the cost of each component to be itemized. However, my invoice from Daniel's lists everything as one lump sum. For the past couple of months I've been calling Daniel's trying to get an itemized invoice or clarification so I can properly claim the rebate. Each time I've been told that Adrian would call me back, but I never received a return call. Today I finally spoke with someone who told me they will not provide an itemized invoice and didn't really have any solution. The whole experience has been frustrating. The sales process and promises were great, but the follow-through has been disappointing. Between the installation issues, the system not being turned on, and now the lack of support with documentation for the rebates they promoted, the customer service just hasn't matched what was advertised. I'm not sure I could recommend Daniel's based on my experience. If customer service and clear communication matter to you, that's something to keep in mind.

We scheduled an appointment for an estimate and received an initial quote via email. After…read morementioning we had a more competitive offer from another company, the same Daniel's estimator provided a secondary revised quote with a lower price, which ultimately led us to choosing Daniel's for the repair. The job itself had to be rescheduled on short notice and we were accommodating to the request. However the work was completed well and the technician was friendly and professional. However, the issue came with billing. The invoice we received did not reflect the most recent discounted quote we had agreed to. We contacted the company multiple times and were told each time that a manager would call us back, but we never received a response. After several follow-ups and no resolution, the situation escalated into a frustrating phone conversation. In the end, we felt it wasn't worth continuing to pursue and paid the higher amount, despite it not matching the agreed-upon quote. While the quality of the work was good, the lack of follow-through and failure to honor the quoted price left a very disappointing impression. We were not in pressed with the professionalism of the front office and warn patrons to be weary of estimates.

I give them 5 stars for both quality of work and punctuality. They are usually available rather…read morequickly. I give them 3 stars for their prices. I was a bit disappointed that they didn't offer me a discount as a returning customer. Their prices jumped 42% in 15 months.

After hours cleared a blocked septic line....but now it's partly clogged after less than a month…read more But since it's not totally blocked they won't honor the warranty. Not the level of service I'm used to getting from them over the last 25 years. Things change! As do customer bases and company standards.