I hired this company to refinish my hardwood floors. The job should have took about a week…read more Unfortunately, it took several weeks mostly due to the company's own mistakes. This added time caused me to have to get a hotel for a week. I found the owner Max to be unprofessional. The longer the job took to complete the more his professionalism decreased it seemed. A few examples that I find demonstrate his unprofessionalism were his lying and this belief that he could have charged me for the time it took him to fix his mistakes. I also found his threat of suing me and putting a lien on my home very unprofessional, when I had never once said he was not getting final payment. It was never brought up because the final walk through kept getting postponed because of their mistakes. The day I confronted him on him lying was when he ended the job and claimed it was complete and said if he didn't get his final payment he would sue me and put a lien on my house. He was paid the final payment when he came back to my home and fixed my sink (they put brushes with oil poly in my sink, which caused poly to be stuck to my stainless steal sink). The end result of the hardwood floors I would say is average. The sanding and staining for the most part look good with the exception of the stairs and closet. The finish however has hard bumps, hairs, craters, and in some spots the poly appears to separating between the boards. It gives a white line look, which is noticeable since l opted for a dark stain. My closet was poly shaded, because the stain wasn't right. My stairs are much darker than the rest of the floor despite the treads being the same type of wood as the rest of the floor. I also don't care for the oil poly he chose to use (Bona woodline). I wish I would have pushed for duraseal premium (fabulon).

I am blown away by this companies craftsmanship, work ethic, and reliability. We used them on…read moreseveral of our rental properties (6 bedroom houses with several sets of stairs and hallways) and they did an amazing job- even under a very tight deadline. They refinished original hardwood and made it look gorgeous. Very fair prices as well. We will absolutely use them again in the future!

FLOORS ARE EVERYTHING! WOW!!!! Fabulous!! First of all - this company doesn't need reviews...Their…read more"word of mouth" says it all. I love my 1920's Camp Hill home- but I wanted it to feel "new" inside. I started with my kitchen- and asked for blonde floors with no shine. Beautiful!!! Love Love Love!! Then I decided to do my entire second floor- 4 bedrooms and the hallway and the staircase ! This team is meticulous! AND- cheerful! I can't say enough about the value added to my home! My grandchildren even said - it feels like a new house!! I'm shocked and thrilled at how great it feels and how particular and conscientious Jon Frontz's team is!!! Don't wait- get on his schedule! You will be thrilled too!! Thank you Jon and team!! I secretly wish I had more floors to do!!!! Dr. Lee Morand

Horrible customer service. The owner doesn't have office skills and doesn't communicate to clients…read morevia phone will only use email and gives an attitude if he's bothered. Floors are good enough. Felt pressured to pick a stain quick after I had to request the stain brands he uses so I had more than five minutes to pick. It was nerve wracking and the worker he sent said most people take long to choose a stain and I wasn't being difficult as the owner insinuated I was. The other problem was the transition from the hardwood to our kitchen tile was not done with care. We now have a long divet in the floor in front of the transition. They used the large sander instead of the hand sander which would have made the transition smooth. My husband will have to fix it because they wouldn't when we asked them to look at it. Very disappointed with the way we were treated. Not impressed!!!

Cody was extremely professional from start to finish and clearly takes pride in his work. We had…read moreour dining room and hallway floors redone and they are FANTASTIC!! Excellent communicator and responds quickly. We would certainly hire them again!

Cody and team did an amazing job with our hardwood floors. He was professional and respectful and…read moreknew what he was doing. We highly recommend Classic Touch Wood Floors.

I feel it necessary to follow up on my 1 star rating 13 days ago as little has transpired to change…read moremy rating. I was very appreciative of Mike M. (Owner) to reply to my post & I did exactly as he suggested. I responded to the e-mail address he provided copying the General Manager and asking he be provided a copy as well. I outlined the 9 times I contacted Stronghold since April 1,2024 asking for a quote & appointment to repair my floor. I even provided my contact info and my Stronghold identifier SR-CSR-374 so they can locate my service request. Now 12 days later since my last request, still no response. I was really hopeful I would hear from somebody. I guess I was right, business is just too good; they either don't have time or don't care to address repairs. I'm truly disappointed as I've recommended them on numerous occasions, handing out their business cards to several prospective customers.

I seen all the wonderful reviews on Stronghold floors and also some of their great work. So I had a…read moregentleman come out to give me a quote( Steve) to get my garage floor and apron wall done. He actually gave a pretty reasonable quote with out apron wall. My issue is he told me that they don't really do apron walls and he discouraged me against them. My apron walls were pretty standard at about 8 incs. So I decided to call a competitor for a quote with the stem wall included and i mentioned to him that i've got a quotes and the company said they wouldn't do them. He assured me that they would do them and asked if the company was stronghold? The competitor said he had two other clients that went with his company because stronghold refused to do the apron walls. Just seems to me that a company that is so well established would offer this service, and want to please the customer. I also think it is worth wild to note that 3 possible clients will go with competitors because Steve doesn't want to do the apron walls, doesn't seem like it worth loosing business over. I also gave Steve a call back to ask about including the apron walls. Part of me wanted to give him a chance before i wrote this review. I asked if i prep them would they do them and he said he would have to add square footage on the job, but again tried to talk me out of it and told me other businesses would do it for me with out any problems. I said i will take my business to another company and he said fine. Sounds to me like he didn't care about my business or the companies reputation. My suggestion is to go with a company that will give you the service that they offer and you want to pay for, and not what STEVE wants.

There was a lot more wrong than just caulking joints. Three different contractors said it all…read moreneeded redone. I don't want to slam your business, maybe you did other jobs well? Mine wasn't. I pay my bills and it was the judges ruling that I not give you any more money. Thats all I have to say.

From the owner: We have a very unique skill set. With years of hands on experience, and owned buy a Penn State…read morestructural engineering graduate there’s no problems we can not solve. We believe in being family forward. We will be certain to make your house a better home to raise your family in. Give us a call we promise you won’t regret it.

Took my deposit. It's been almost a year since he gave me an estimate. Doesn't answer calls…read more Doesn't return calls.

From the owner: Ensuring your needs are met is our number one goal. Between floor installation, crown moulding,…read moretrim, hardwood floor refinishing, and kitchen remodels we are prepared to tackle whatever project you can throw at us. Give us a call to see your dreams come true.