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    Redwood Lodge

    4.7 (3 reviews)
    Open 8:00 am - 5:00 pm

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    San Juan Village

    San Juan Village

    (8 reviews)

    AWFUL management. Rude. Very expensive for what you get. Apt was disgustingly dirty when I moved in.read more

    San Juan Village is actually a pretty nice place to live. It's newer than most buildings in the…read moresmall town of Portales. The rent is higher than average for the area, but it makes up for it for the clean mini gym and pool. My one star is directed at the staff team. The ladies at the front desk are not friendly and generally behave as though they couldn't care less about you. I have worked in the field of customer service, and I believe that if your job is to deal with customers, you have to BE NICE and treat them with respect. You have to greet them, smile, and ask them if everything has been good. They are your guests, and guests should feel comfortable at the very least. I felt as though they wanted to rush me through the renting process and secure my money as quickly as possible. All of my interactions with them have left me with an strange air of discomfort. Half of my security deposit was taken for "bathroom cleaning" and returned 4 months after I moved out (which I believe is unlawful. landlord laws require a 30 day security deposit return), and my email was ignored when asked to clarify. No regard to the tenant's feelings at all. They would benefit from learning social-emotional intelligence and a lesson in kindness/concern for others. If you have the choice, choose another place. Pick the dorms, even. If you absolutely need to be close to campus or there's nothing left? Try to limit your interactions with them as much as possible.

    Colonial Real Estate

    Colonial Real Estate

    (3 reviews)

    DO NOT RENT FROM COLONIAL REAL ESTATE!!! This company is not to be trusted and preys on military…read morefamilies. They tried to charge me over $600 when we moved out. They lost our paperwork showing we paid our pet deposit and we were charged exorbitant amounts for things we were not told we would be charged for at the move-out inspection. When I tried to contact the property manager about the charges, he was incredibly unprofessional. He would repeatedly dodge answering my questions and never provided proof (receipts) for any of his charges. After a month of back and forth, and a letter from an attorney, I finally received my deposit back, but it was still the incorrect amount. Save yourself from being taken advantage of by this company, rent from somewhere else! Also, if you are a homeowner, do not lease through Colonial Real Estate! There was water leaking from my ceiling and it took 4 phone calls before they finally sent someone over to look at the house. By then, there was severe water damage to the ceiling. If they had responded sooner, the ceiling wouldn't have been ruined.

    I can't say enough good things about this company! We had to get a temp apartment while waiting for…read morebase housing and they were more than accommodating. They were so nice and helpful and answered all of our questions. Our apartment was small and in a sketch place but we had zero problems there and the neighbors were very very kind. The people at Colonial were very helpful whenever we had issues submitting our rent online and just agh I literally can't say enough how wonderful they were. We were able to get a shorter lease from them if we needed but ended up using our full 6 months. Moving out was so easy we packed our stuff got the carpets cleaned (per the lease) they even provided us with a list of carpet cleaners that they have used and recommended which made it even easier on us! And then after they came and the inspection was short and sweet! Today we got our security deposit back in full and they even wrote us a nice note on the check saying "I hope we can be of assistance in the future, thank you". Which just really meant a lot. If you are military and are waiting for base housing I HIGHLY recommend looking for an apartment or home or even if you want to live off base in general, using this company! Their office is easy to find and they are such a friendly group of people!

    Redwood Lodge - apartments - Updated June 2026

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