My family were very happy to move into the three bedroom house for rent and everything seemed to move very smoothly. We were actually delighted of the customer service provided by this letting agency. However, things began to turn sour towards the end of our tenancy. The agent responsible for our tenancy contract has 'accidentally', charged an extra month worth of rent on my mother's account without explicit permission and then taking every opportunity to avoid our complaints and requests for our money back, finally being able to meet the estate agent after multiple visits to the agency. Alas, towards the checkout day, we had to clean the house from top to bottom, even renting a carpet cleaner to shampoo the carpet. We did our best to clean everything to the point where it is actually a lot better than when we moved in! So the first thing, the agent, 'Raj', did was to say that everything was so dirty. WHAT!!! Even going to the point, to saying that the property is in need of cleaning by a professional cleaning company. (There was no way for us to clean since we had to move into another city immediately in the afternoon). Moreover, he still had not paid us back the extra months rent he charged us at this point. If this is the standard precedure, then why is it that the property was in such a deplorable mess when we moved in including the mouldy stains scattered all round in the sinks and showers? This was just another way to scrounge up money that he has to pay back to us. Bear in mind, we come from a middle class family and don't really care much for small charges for a service or from a contract fairly stated and written in the terms and conditions. But such blatant actions from the agent is deplorable, first not addressing and avoiding a customer's complaint, taking money from their account without explicit permission which is the same as stealing in my book. Even more, directly insulting their client even though he clearly realises how much work they have put into cleaning the house. In sum, I would NOT recommend anyone to rent a property from the upper parliament street branch in Nottingham as to avoid such a tedious process. Good luck to anyone who does. read more