This review of WhidbeyHealth Hospital in Coupeville follows several emergency room visits between…read moreOctober 2025 and February 2026. My wife and I retired nearby in 2020 with proximity to an effective hospital being a key factor. Until recently we were extremely disappointed by WhidbeyHealth's mediocre care, unreturned phone calls, incomprehensible and inconsistent information management, incompetent receptionists and frequent staff turnover. (To get an Rx actually refilled two years ago I literally had to sit down and type out a physical letter, drive it to my physician's office and hand deliver it to staff.) We resolved that in a true emergency, the best we could hope for would be that our EMTs...well, would keep us alive until a more professional health system could be reached. We purchased air ambulance coverage. Unknown to us until recently, WhidbeyHealth management changed 2-3 years ago. The improvement observed recently has been nothing short of fantastic. Local emergency services got my wife with a badly broken leg to the E.R., who quickly provided pain relief, arranged in-room X-rays and transfer to an off-island orthopedic surgeon (where successful surgery occurred the next day)...all while providing a genuinely caring demeanor by staff eager to improve her condition. In my case, excruciating back pain was effectively attended to directly by the WhidbeyHealth system in a most coordinated fashion and I have been very pleased with their "whole of system" care. The newer WhidbeyHealth "portal" provides an effective single information hub that all staff--and the patient--may easily tap in to, be it by smartphone, tablet or computer. Appointments are automatically confirmed by e-mail moments after being arranged. Prescription refill requests can be made online. Telehealth contact is available. Medical reports with detailed analyses are quickly posted. Importantly, any specialist with a legitimate need to know has simultaneous and immediate access to patient reports posted by their colleagues. No more "game of telephone" - the patient's info is securely available whenever and wherever needed. No need to recite our situation to every new specialist seen. More local-based specialists are being added and we find ourselves desiring "off-island" care less and less. From our recent very positive experiences, our trust in WhidbeyHealth has improved dramatically. This can be considered especially notable given its status as a smaller, rural healthcare system. Management has clearly made, and is making, extraordinary strides at improving care on Whidbey Island. One more thing--and I can't believe I'm writing this-- but during my overnight stay I had the best hospital food ever. Nothing fancy of course, but fresh, tasty and fully satisfying. I'll also share a few areas for improvement: - Certain specialities remain unavailable or still have very long wait times--often months out--including sleep specialists. - Certain referrals sometimes take weeks or even more than a month to be acknowledged. - The portal does not integrate with Apple's Health app. This is something I came to expect and value in 'big city' hospital software. I miss it, and believe WhidbeyHealth care would benefit from the two-way street of info coming from patients' Apple Watches or other wearables. - To telephone our PCP office we must call a central switchboard, then get a call back. It works (now, not 3 years ago), but isn't terribly convenient for connecting briefly to local staff with whom we actually need to speak. It sometimes forces use of the portal or phone twhen sometimes just a 1 minute call would have saved a lot of work elsewhere. But all our calls eventually get returned, unlike before.

Thank you ICU team. I meant to write this earlier then I got your letter. All of you were so…read morehelpful, getting the food early for me and printing out Google maps for me to get home. I appreciate everything you all did. And I have drank since then. It's a only 12 days but it's a start thanks to all your help and information. Thank you, Ryan Unbedacht

Everything about the transaction with Don, went smoothly. Don, was very organized and…read morecommunicated very well. He was very prestine with tech. A flawless transaction. Thank you.

In 2018, Don guided me through the sale of an older cabin whose condition and worth were unclear…read more When it proved more damaged than readily apparent, he helped me get a reasonable "as is" price. He also helped me dispose of some furnishings, so I didn't have to deal with that. I highly recommend him.

I set up an appointment to have a caregiver give me transportation home after a medical procedure…read moreinvolving anesthesia. When I called the day before, the agency would not give me any information about the person except the first name. When I pressed for her last name, they only talked about "protecting the employee". From what? The post anesthesia patient is the one at risk getting in the car with a stranger. I can't tell my family the last name of the person I am getting in the car with? At least in an Uber or taxi, you have all the information displayed on their professional license, on your phone, the license plate. etc. and you can text that to a family member. Unfortunately Peace Health won't let you use an Uber and I was forced to cancel my procedure at the last minute.

I used Home Attendant Care after a recent hip surgery, and I couldn't be happier. The caregivers…read moretook great care of me and went out of their way to help out around the house. These folks are well trained, they report everything back to the office, and they pay attention to the little things. When I need help after my next surgery, I will definitely give them a call.

Tim is a friendly and attentive real estate agent. Most importantly, he helped us make our dream…read morehome come true. He found the handful of properties in the Coupeville area that met our challenging criteria and even included the home we finally bought that we had not considered because the listing was higher than our budget. He knew that we could probably get the seller to come down into our range and he was right! Thanks to him we live exactly where we wanted to be. He was also super helpful in setting us up with an annual maintenance list as we were first time homeowners and then connected us with the different services we would need, such has hvac and electrical.

Tim helped us find a spectacular view-home on Whidbey within our budget. He accommodated our…read moreweekend search schedule and was a wealth of information on the best island locations and activities. Once we found the perfect home, Tim helped us put together a competitive offer that beat out another offer that was higher. Once we got the house, he helped us with referrals to local contractors and subs to help us get settled. Tim is extremely helpful, knowledgeable, strategic, and prioritizes his clients, we can't recommend him enough!

I reached out to Trish for advice when it was hard to know where to turn. She was extremely…read moregenerous with her time during a free consultation and had good ideas, then followed up with her suggestions in writing with no hard sell for her own services. She's very willing to talk even if you're not sure what you need.

I highly recommend Patricia Throop and ElderCare Consulting. She provides a truly valuable and…read moremuch needed service to anyone needing help with decisions and care for aging parents and other loved ones.

I thought working with a property management company would be the right way to go to avoid creepy…read morelandlords as a young female. Boy was I wrong. The staff at Windermere were dishonest to me and my roommate about the state of the home we were to move into. There was mold building up in the laundry room and the wall was falling apart due to a water leak. Issues that WE discovered ourselves. The leak was clearly visible to the human eye; my roommate took photos as soon as she saw the leak and we let Windermere know of the issue. Of course, this was after we had already paid $4,400.00 and signed our lease. These issues were completely ignored by all who did an "inspection" of the place. The mold is a huge concern of ours, as it should be. I had requested a professional mold test on December 17th but that request was never acknowledged and there was no follow-through. The people at Windermere made it seem like the mold was "no big deal". One of their staff members tried to tell us it was "lint stuck to the wall." That was very insulting because all photos show it is, in fact, mold. She also kept defensively talking over us, like our concerns were not valid and she had to "defend, defend, defend". She said something along the lines of, "when we complete our inspections we don't break open walls to look at their pipes.!" as an excuse. Well guess what, I didn't break down any walls either and I saw the water leak OUTSIDE of the walls. My roommate and I were not and have not, been living in the home due to the hazardous conditions. This company was not honest and scammed us out of money along with the landlord they represent. Had we known about these issues prior, we would never had signed the lease or given any money until the issues were addressed. It completely baffles me how all of these issues came about once the landlord and Windermere had our money and a signed lease. We were hopeful when we spoke with Paula at Windermere who said she would advise the landlord to forgive our January rent due to the living conditions. The landlord said "no" and that the conditions were "livable". And that was that. It's shocking because I keep thinking "Doesn't he want a good relationship with his tenants?". However, the landlord had to "drive 1,000 miles and take time off of work" due to him wanting to complete the repairs himself. That information was used by the landlord and Windermere as a tactic for us having to pay rent for a hazardous home. It was his choice to do the repairs when there were plenty of capable contractors right here in the community who would have completed the job within the week. It took a month for this guy to fix issues he ignored for a long time. This has been a terrible experience for me and I have 0 respect for Windermere Property Management and the landlords they represent and choose to defend. Now, if you can excuse me as I write a check for $2,200 for a house where I have not lived in over the past two months. This is due to Windermere's lack of anything regarding the mold test and the lack of urgency regarding the mushy wall in the laundry room. It's truly just the principle of the situation and I feel frustrated, and I am lacking hope for my living circumstances. 2025 is rough and I believe we all need to help each other out, not take advantage. And that is what Windermere did and does. All - Use caution and complete your own inspection before signing a lease agreement or giving any money. This company will lie to you and scam you and think nothing of it.

This is for the renter's side of their business…read more They charge tons of fees - $50 per person for the application, $20-25 for each pet, and when the first application came back with no results on the credit score they asked us to submit a new application, with new fees. They promised to refund the first application fees via email, and did not. All in all just applying cost us (two people + pets) about $300. Windermere did not even want to manage the property I was applying to and dropped the owner of the house as a client AFTER I paid all the fees - I was in touch with the owner and she was bewildered - it sounded like they have never wanted to take the property over and are so unscrupulous that they operated like they would just to get the application in. Read the other reviews. At best they are expensive, at worst they are fraudulent. It's so hard to avoid them because housing is tight here, but you will surely pay more in the end if you choose them out of desperation. They rely on you not going to small claims court or hiring legal to keep being scummy.

Received excellent PT from Kari at Coupeville PT. Hands on, professional therapy with awesome…read moreresults for me. I didn't want it to end! Stronger, more flexible and no pain. Still doing the exercises at home she taught me. Thanks to Brittany and the whole team for taking care of insurance and keeping the whole process smooth. Great location! Laura V.

Great excellent job Patricia Demmler I love the place and the girls very professional Iread more