Fantastic bank. Every single time I've had an issue of any kind or question, they've been quickly…read moreresponsive, helpful and resolved to my satisfaction. ...even when it was messup on my part. Can't say enough positive about the phone calls and email correspondence by real people who seem like nice people in every call (who actually know their bank policy and get a manager when necessary.) You know that ugh feeling you get when you have to make a call on something like this? With this bank, the idea of calling them puts a smile on my face. I joined for the high yield account and live out of state so wasn't caring or expecting much. Yet over several years of use, I've been thrilled. Better than any of the other banks/credit unions I've been using in the last few years. It's free to transfer external funds in. $5 to transfer out (free if you pull the ACH from the other bank.) On smaller banks and credit unions, many don't do ACHs yet, and charge if they do. Online set up has been functional and easy to use.

I have been banking with FAB&T for about 6 years now. I have never had an issue and any questions…read morehave been immediately answered. The employees I've encountered have been very friendly and accommodating. Definitely 5 Stars all the way......

Never had a problem with dealing with my account. The banks employees are always positive. Just…read morea good branch to go to.

Love this bank.. just wished there were some outside the state of Arkansas. . They also offer a…read morecredit card with low rates pending on your credit score and line of credit.

I make a deposit every week. However there are weeks I don't make it to the bank. I have already…read moremade my deposits out at the end of each week. So I send in each deposit, filled out, folded with the cash and checks. EVERY SINGLE TIME they ask, do you want these separate? Do you want a receipt for each deposit? I have to tell them EVERY SINGLE TIME I want them exactly like I sent them in to you, separate deposits, separate receipts. Why isn't this trained, do as the customer indicates. Why are you confused? Why would I go through the trouble if I didn't want these separate?

Love afcu in cabot and jacksonville arkansas can't get into my checking account because it is been…read moreblocked my name is Bernadette Amy Davis! Great staff and assistance

I've had my account for 7 years and this has been the most inconvenient bank to use locally. It's…read morebad enough using usaa and not having branch locations, but to have one. In town. That is never open, especially on Saturday. You know the day people shop and have off work? Can't even receive or deposit money so I have to wait 3 days because of a holiday for them to process my paycheck they received two days ago .they also steal money from your checking every month if you're using it for a savings account and let the money sit. $5 every month til there was nothing left and they closed the account for no funds. Yes. Because you took it all. Thieves.

i have an account at the Cabot, Arkansas Simmons Bank for side jobs that i do, and in 5 years I…read morehave never had an unpleasant experience. They are always courteous, helpful and honest. I would highly recommend them.

The worse experience ever!! My car was financed through AFCU and was involved in a car accident on…read moreNov 17, 2024. My insurance paid over 90% of my car loan off and the portion left was to be paid by my Gap insurance. Since the car was a total loss i was under the impression that my insurance would cover the damages. To my surprise since a small balance was left AFCU took it upon themselves to report my account as delinquent which effected my score 50 points. The response from Jordan Sereal from AFCU was UNREAL and very UNPROFESSIONAL. She stated that i could dispute it with the credit bureau and get it removed. IT never should have been reported in the first place since my case was still ongoing! I reached out the President Rodney Showmar and explained my side of the story and he has yet to respond! This business gets a F in my book for Customer Service. This isn't over AFCU

Saidee McCaa assisted me with an auto refinance loan. I was impressed with her knowledge and…read moreprofessionalism. It was a perfect meeting, every aspect was so smooth, all thanks to Saidee . I am sure I now have a financial service representative that will be helpful in the future. I would give her the highest possible score for her assistant. Saidee was perfect.

I walked into their branch at 906 S. Pine in Cabot to get some help because my debit card had been…read moredeactivated. I went to the first teller on the right. Her name is Monica. I told her my issue, and she asked me the last transaction. I was already frustrated, as this has happened several times. Maybe it was me, but I felt like she was interrogating me. I asked her, "Could you please just look up my account and try to fix it please?" She got a little "tone" in her voice and started moving her head back and forth, saying, "Well I NEED to know the last transaction,..." blah, blah, blah. I said, "You know what, why don't you call your manager up here because I really don't appreciate your attitude. She pointed to the lady a couple seats and down, and said, "She's right there!" Then, she SLAMMED my card on the counter. I went to talk to the other lady, and she started giving me lip as well. As I was talking to the second lady, Monica kept chiming in. She couldn't allow us to talk on our own. I replied to Monica, "You need to GO HOME." Then Chelsea, the "manager" said to me, "You are NOT going to talk to our employees that way." I said, "I'm the CUSTOMER, and she has been disrespectful." So, Monica can speak to me any kind of way, but I'm not allowed to stand up for myself? I didn't yell. I didn't curse, although I was quite tempted. They were ALL against me, and I think it is because they didn't like my looks. I suggested that perhaps that might consider taking some "emotional management classes" so they are properly trained on how to deal with a customer who is upset. Then, Monica started SCREAMING at me and said, "GET OUT! GET OUT RIGHT NOW BEFORE WE CALL THE POLICE!!" Then this other employee came in and Chelsea said to him, "Matt, could you please escort this gentlemen out?" I was already walking towards the door. Matt Boyd, who is the Market President was not interested in hearing my side of the story, but just automatically took their side. Again, obviously he didn't like my looks, so they're all just a bunch of self-righteous hypocrites. Petty, bigoted, morons. I have had an account there since 2020, and obviously they weren't interested in retaining my business. I went to a different branch and closed my account. Good riddance!

Great people, and great bank! I've been with them for over 30 years, and they've always been…read morewilling to help me out. As to the one negative review ( by David F.), look at what he is saying. It's his fault, yet he wants to blame the bank. What a self entitled idiot. Any other bank is going to do him the same way. Bet he hops from bank to bank giving bad reviews.