Ms Javia Burton makes banking personal again.. She greets me by name each and every time I walked…read moreinto the Kirby branch and now the Collierville branch. Javia along with the branch manager, Chris Evans, makes banking feel less transactional..

Great all round bank to do business with. Also I'm always happy when I leave this bank. Very…read moreprofessional.

When I first became a member as SSFCU, it was to get an auto loan for my dream car, but little did…read moreI know, they would become my family's biggest cheerleaders. My greatest cheerleader being Mrs. Christine Cartwright. This woman is legendary. Read that again. Legendary. I've never had someone on the financial side of life go to bat for my family as hard as she has. She has pulled strings that I never thought existed. She listened to our story, heard our struggles that kept us from our goals, and make it her sole mission to help us overcome these obstacles. When you talk to her, the tone in her voice tells you how much she thrives off of helping people achieve the seemingly impossible. She cares deeply and takes you in under her wing like family. She finds joy in her line of work because it's life changing work that she does. Here's our story. I became a SAHM for 6 months, so we were living on one income. We traded my car in, and got a family car, and financed it through SSFCU. Things got tight, and credit cards began going unpaid causing our scores to dip. 8/29/21, our family car was totaled in a rear end accident. We had no GAP insurance on our car, so we were left owing a balance, and SSFCU wanted to clear that balance before financing another vehicle which is totally understandable. We needed a family car ASAP so we went to a dealership and financed ourselves into a complete mess. We couldn't afford two car payments so, I was told to call Christine at SSFCU to see if we could refi the balance of the totaled car's loan into a small loan. So I called her, asked if we could do just that, and she inquired about our situation, our new car, the terrible deal we made, and she immediately stopped me. She said "Here's what we're gonna do..." She gave me step by step on how we're going to get us out of this mess we got into, and my husband and I were all ears. We knew she was our only hope, so we did everything she asked of us. She knew our credit was a mess and why. She went to bat for us, and thanks to her, we can breathe once again. She and several others that she recruited were able to make a loan for us that combined our totaled car's remaining balance, GAP insurance, warranty, and our new car loan all into one loan and made it to where it fit our budget just right with a far better interest rate than what we were given at the dealership. They said they had never seen a loan worked up like ours in all the years they worked there, but that just goes to show how dedicated Christine was to helping get us out of that deal. We became faithful members of SSFCU that day. When we finalized the loan, she told us that we would revisit our debt situation after a few car payments and help us reach our dream of being homeowners. So fast forward to a few car payments later, and we received our settlement from our wreck. She was my first phone call after depositing the settlement into our account. She gave us the go-ahead to pay down credit cards, and told us that we will be in a home by the end of this year when our lease is up. She gave us a rough timeline of how this will play out, told us how much we needed to have seasoned in our account for a down payment, and we immediately jumped on board. We made a plan at home, made payments, did exactly what she told us, and I sent her proof of us paying down our debts. We wanted to show her that we were motivated and ready to make this a reality. The story stops there for now because that's where we're at currently, but this gem of a woman has been with us every step of the way to a better financial position and a brighter future than we could've ever imagined on our own. She made our 5 year goal into a 1 year goal. She couldn't possibly understand the chains she broke for us that once kept us down. The beautiful thing about SSFCU? Every employee there has a heart just like hers. She's not the only one that will go above and beyond, but she's our saving grace! When you choose Southern, know that you'll never be just another account number, you become family.

We just needed notary service and it's complimentary for customers with a bank account or credit…read morecard with them. I think service is better at credit unions. Bank of America feels like working with a big bureaucracy of Imperial droids at times. Rules is rules. So follow the rules. It took a couple of weeks to get on the notary's calendar. We were exactly 5 minutes late and they were getting ready to give up our spot to walk-ins. So don't be late! The notary had all their stamps under double lock and key. They flip through every page of the document too. I'm not sure why because they're only testifying as to the authenticity of the person's signature on the last page. But rules is rules. Follow the rules. Staff was very nice though. And we even got a follow up email which was nice. But that must be protocol. Because rules is rules. Follow those rules.

Hours of operation are very limited making it impossible to go to before or after work. Crazy busy…read moreso it takes forever. They charge fees for a savings account. Rarely carry cash.

We have banked with Renasant Bank for 30 plus years, but just recently moved to Collierville, TN…read moreand going to the Collierville Branch for our banking needs. However, I do think the time has come to change banks. My debit card has been compromised several times over the years, which I'm sure is not their fault, but I have gotten no phone call, email or text stating the card has been compromised and was cancelled. I do not know anything is wrong until I try to use it and it is declined, which really puts me on the spot because I don't carry a credit card. I am just upset with the lack of customer service in trying to get a new card. In the past, we have contacted the Collierville TN branch, told them what happened, and they had the new card issued and ready for me to pick up on my lunch break from work. (Instead of dropping in the mail). After going back and forth via email with the Collierville Branch Manager, asking her if she could have it ready in advance and I would run by when she told me it was ready so I could just run in with my ID and grab it, she responded with "it won't take them long to get it ready once you get there". So no help in having it ready in advance, which they have done before. I only get an hour for lunch, so once I drive there, I would have to hope a customer service person was available, if not, then you have to wait for a rep to be free, then wait until the card is made so it's not like a 5 minute process. They also now close at 4:30 and closed on Saturdays which makes it very difficult when you work 8:30 to 5:00. It's such a pain to move accounts, but after several times of no notification that there was an issue with my card and now this, we are in the process of moving our account. It's not a large account, so I am sure they don't care, but it is frustrating just the same.

I reciently had a problem with my account. There was an…read moreunauthorized charge made to it where a company grossly overcharged me for an online order. Where it was 4x the amount then what the site listed it for. So one of the tellers. One of the bank staff pulled up my account and found the charge I was grossly overcharged for they also found a 2nd unauthorized from them. Which they also froze & they deactivated my card on the spot. They replaced my card the same day & I didn't have to drive to another location to get a new card. I'm glad they offer that as I don't like to wait 7-10 business days for a new card to come into the mail. I found the staff friendly & helpful at resolving my dilemma on my bank account. I use a lot of other banking services here. They are also swift on taking care of my withdrawl & deposit transactions. I never had to wait no longer then 10 minutes when they were busy. Five minute wait time on a weekday when lines were slower. Weather doing my banking inside or drive thru.

It's a bank, you keep your money there and get it when you need it - not complicated or surprising…read more I just started a free checking account and will most likely upgrade to an interest bearing account soon. Like most banks these days the rates are incredibly low. I do appreciate that my first box of checks was free. The staff is friendly and there's never a line mid day to make transactions.

Always so helpful and remember you. Feel more like a personal banker. Never have long waits…read moreeither.

I am hard to please and demand highest level of customer service from myself at work and from the…read morepeople around me. Let me tell you - the experience I had with the mortgage services from the Triumph Bank was outstanding. High touch, delivered above and beyond. Mike and Jill are true professionals. They moved me through the whole process smoothly, did handholding where I needed it, explained every little detail and were on top of things. We closed in record time with an awesome competitive rate and low fees. I can't ask for more. Talk about going above and beyond - Mike even provided personal advice on some of the inspection report results that were concerning to me. He truly listens. Jill was super-efficient and professional. Nothing fell through the cracks. She was also patient with my stupid questions. Jill held it all together and project-managed the entire process. I will not hesitate to recommend the Triumph Bank, Mike and Jill. Hope to be a repeat customer.

Corey and Brandi were so awesome to work with! From the day I contacted them to closing on my cash…read moreout refinance was exactly 2.5 weeks. So impressed with their service and timeliness, not to mention that they gave me the best rate I could find! It was a pleasure to work with both of you! I'm so happy that I stumbled on Triumph Mortgage just doing a google search.

Typical chain bank location, conveniently located on a corner. No real complaints about the…read moreservice or staff here. It makes for a good landmark for locating other businesses in the area.