i've been banking with Regions here in Cookeville for years and always have been treated very well and never had any problems in my account. I especially like that they give me a heads up if there's something possibly wrong with a charge and they always text me and ask if I approved that charge. They were two times when someone was trying to take money out of my account that was not anything that I did and was not charged at all also got money back if things did get charged to my not from so yes, I'm happy with them. read more

Your website says you open at 830. But lazy employees just ride the clock. And do t unlock the doors till 9. Thanks for waisting 30 minutes of my day read more

if i could leave 0 stars i would. Reversed a charge without telling me despite having funds and now the bill is overdue so bad i cant afford to pay it right now. Customer service is horrible. Overall stay away from this bank read more

The phone number is wrong . you can never get ahold of anybody when you call the number that is the same for all 3 banks in Cookeville Tn that found in the website and then after 10 rings it hangs up on you. I think ill go to another bank for my loan! read more

I used the drive thru today. The entrance is on Walnut Ave. (behind the main building and separated by the parking lot). It's solely drive through traffic. There are usually 3 tellers working and 3-4 lanes open at a time. They work quickly. They're friendly. And when a child is spotted in the car, they ask if the child can have a sucker. I've never had a problem at this location. Great job Regions! read more

I finally give up with Regions Bank in Cookeville. Planing to close my account as soon as last check written is cleared. To wait in line for 20 minutes finally got to me. Drive thru is not professional. Jefferson St. Branch had only 1 line open and lots of cars in line. So I went to Broad Street Branch, 2 lines open but only 1 person taking care of both lines and seemed like the teller was not efficient at all. My ice cream was melted in the mean time. Sad thing is that there is not even a way to reach either branch with a direct line. 800 number is no help read more

Worst bank I have ever had to deal with. And it's mainly this branch. If I need help I DREAD and AVOID this branch. And if regions didn't suck at a corporate level already this branch makes sure it sucks at a community level! Regions freaking mission they have POSTED is to make life better for their customers?! And to put them first and blah blah blah but THIS branch has only ever made my life harder. And robbed me of my money and overcharged me when it WAS NOT my error and then NOT refund me! Do they have left me negative in the bank with no money to get by!!! THANK YOU REGIONS FOR ALL YOUR HELP IN MAKING MY LIFE BETTER!!! read more

To anyone thinking about a new bank DO NOT go to REGIONS BANK! I went to the ATM at the one in Cookeville last night and while withdrawing cash it took my USAA card and didn't return it. I went there just now to get it back and the lady was rude and condescending and said "it's not our problem and you'll need to leave". When I asked why the card was kept in the first place she said it wasn't her job to look into that because I was not an account holder. I am a decorated military veteran with a Masters degree and have never been treated with as much disrespect as I was today. DO NOT BANK WITH REGIONS BANK! read more