This credit union has a legal department that approved the Power of Attorney that I hold for my…read moreelderly mother who has dementia. When I tried to use it to pay her expenses, they claim she called and wanted to revoke her POA over the phone. We know this was not possible since my mother was in the hospital due to an accident and unable to call anyone the day of this claim. Not to mention that Louisiana does not allow a POA to be revoked over the phone, via fax, text, or email. Such documents are put in place to assist the elderly long before such events occur. They are causing financial harm to my parent and violating Louisiana Law. Several hospitals, physicians, the Social Security Administration, LASERS retirement system, other banking institutions, and extended care facilities have recently acknowledged the validity of the POA. This is SHAMEFUL. Her monthly deposits at La Cap Federal Credit Union have already been redirected to another bank with this Power of Attorney. La Cap Federal Credit Union has stolen my mother's funds in her account. I should not have to pay an attorney to have them comply with Louisiana State Law and unfreeze the funds remaining in her account. Rev Stat § 6:311.1RS 6:311.1 - Powers of attorney, procuration, and mandate; written notice of revocation A.(1) Notwithstanding any provision of law to the contrary, any federally insured financial institution presented with an original or certified true copy of a power of attorney, procuration, or mandate that is sufficient to authorize the named agent, representative, or mandatary to transact business in a deposit account, with a certificate of deposit, or with other funds on deposit, or sufficient to authorize access to a safe deposit box, may rely on the authority designated in the power of attorney, procuration, or mandate as being in full force and effect, unless an officer of the federally insured financial institution receives written notice that the power of attorney, procuration, or mandate has been revoked, modified, or terminated, and the institution has had reasonable opportunity to act on it.(2) For the purposes of this Section, "written notice" shall mean a court order or other writing indicating that the power of attorney, procuration, or mandate has been revoked, modified or terminated, including a termination pursuant to Civil Code Article 3024.B. A federally insured financial institution shall not be liable for transactions or activity by an agent, representative, or mandatary occurring prior to the receipt of written notice and a reasonable opportunity to act on it. Acts 2012, No. 323, §1; Acts 2014, No. 356, §3.

I have been a member of La Capitol Federal Credit Union since 1992 and I've never had a problem…read morethere. The people have always been very friendly and made it extremely pleasant to bank there. They offer amazing programs such as Bazing, low rates for automobiles, they pay you to maintain a certain balance in your checking account and many more incentives. If there was ever anything that might not look right with my account all I had to do was call customer service and they were quick to research it. I've had my credit card compromised a couple of times over the years and all it took was a phone call to get the card and the charges canceled. I love LaCap and wouldn't think of banking anywhere else!

Chase has been my financial institution for many years and i always have a great experience with…read morethem . They are always available to assist with any banking concerns that I may encounter which is not too often. Wonderful customer service . Keep my your customers a priority.

They never answer the phone and when I go to the building it's an overbearing wait time .read more

Fast Friendly Service - this bank is the only one in town worth visiting... rush hour or not, these…read moreladies are always courteous, smiling, and on their A Game!

From the owner: Florida Parishes Bank is a traditional brick and mortar community bank that has multiple locations…read moreand the latest innovative technology. Mobile Deposits, Samsung Pay/Apple Pay/Android Pay, P2P Transfer all available at FPB. ATM - Checking - Savings - Personal and Commercial Loans - Mortgage Loans

Need help filing Claim but branch will not help bc you have to physically be there as a customer…read moreand since my car was totaled 2 days ago I can not drive there. Offers no solution.

From the owner: Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin…read moretransactions--and more.

They always take care of me and are extremely kind people. I've never had any issues that weren't…read moreaddressed in my visit.

They are difficult to deal with. I have been trying to get a mortgage interest statement from them…read morefor 16 days now and still don't have one. They say if I log into online banking I could print it myself but online banking does not let me set it up because I only have a mortgage with them and no checking account through their bank. I called the one 800 number and they say they're not allowed to email it to me for security reasons and would mail it. That was 16 days ago and I still don't have it. The Ponchatoula branch told me they don't do mortgages but Hammond would be able to print it for me since they handle the mortgages. When I went to Hammond they told me Ponchatoula could do everything they can do and that neither one of them could print a mortgage interest statement. The Amite branch was the most helpful. She got me the statement I needed but it was not the year i requested. She is now still waiting for HQ to send it to her so she can forward it to me. Its been 2 days and still dont have anything. I have rental properties and mortgages with several banks. The other three banks were all able to quickly and easily give it to me. I don't know why Hancock is so difficult to deal with on something so simple.

Very helpful and knowledgeable! Friendly employees inside…read morethe bank and drive through as well .

The best credit union to do business with bar none! Goes out of their way to help you, answer any…read morequestions and just go the extra mile. Highly recommend them for your checking, savings, and autoloan needs. You won't be disappointed.