Wanted to see how this Credit Union would compare to the 2 I use now. The staff answered every…read morequestion. They were very nice. I did not open an account at that time, but I will as soon as we move from where we are now to close to the one I interviewed. I am very impressed!

Can't leave a Zero Rating. Absolutely not enough employees or, not enough qualified employees. The…read morewait is ridiculous. Wish I could show photographs of at least two (2) dormant 'workers'.

I had a fantastic experience at this location! The representatives were so nice and welcoming. I…read morecame in within the last 15 minutes or so of them closing and they were so nice and all the representatives greeted me. I have recently moved over my banking to Pen Air and this is my first in branch visit since starting and it made it a wonderful experience!

I moved down her in Aug 1019 and opened an account with PenAir about 8 months ago. I was able to…read moreacquire an auto loan and i thought everything was going good until i fell victim to a scam. i agree i should have known better but i put a check into my savings account until PenAir said it was ok to cash it Once the bank ok'ed the check i cashed it then right after i cashed it PenAir said it bounced. as a result i ended with an overdraft for the amount of the check in my saving account. i have been working with PenAir to try to take care of this by making payments to my saving to cover this overdraft. PenAir stated that they are going to write this off but because of that my checking account will also be closed. my social security will be deposited into my savings account (the one they are going to write off) and i can access it from there by going to the bank and withdrawing my money which means i cannot pay any bills from this account. As a result i have to open another account with a different bank and once again set up payment arrangements with my bill collectors. this is ridiculous i should not have to go through this when i have been trying to make arrangements to cover this. granted this is partly my fault however as i have said the check would never have been cashed if the bank had not said it was ok so be careful what you put into the bank especially this one.

I have had great experiences with Gulf Winds since we used them as our main banking so many years…read moreago. Hmm 18 or so when they first changed over and bought out the Escambia Cty Employees CU. We've had great business with them ever since. They always have great auto loans for financing and even when we moved away they were still better than our other credit union so we always kept our loans with them. They worked out our purchases over the phone and online with no problems. And this most recent time we were back in town and they were fantastic. Can't say that for the dealership they suck. But Gulf Winds is Awesome and got us in so fast and not a hassle whatsoever even at the last min they stayed and got us in. Thanks Josh! (because the dealership apparently operates under molasses and ran us to the last minute to do what should have taken 1/3 of the time!) So even though we were away for 9 years we still kept them and glad we did!

Do not have a business account with this Bank! You will be out of luck during a crisis. We have…read morebeen banking with them for years only to find out they don't do SBA business loans (which must be done through the bank you have an account with) and in the time when we needed them most for our employees during the COVID-19 crisis they are not there for us!

The tellers are lazy and work harder at trying to get out of work than they actually work.read more

From the owner: Since 1957, Santa Rosa County Federal Credit Union has been more than just a place to bank--we're a…read moremember-owned family. Originally founded to support local educators, we now proudly serve anyone who lives, works, or worships in Santa Rosa, Escambia, and Okaloosa Counties. With five local branches and a focus on fair rates and personal service, we reinvest our profits back into you. Experience the credit union difference where you're a member-owner, not just an account number.

I was a customer in good standing of this bank since 03/09/20…read more On 06/07/21 I got a call from the manager saying they were closing BOTH my personal and business accounts, and wouldn't tell me why. Both of my accounts were in good standing and had no fraudulent activity. I was a customer in good standing for *over a year.* Then they cancelled both of my accounts are are refusing to explain why. Since cancelling my accounts they have been nothing but dismissive and unprofessional. They were making money off of my accounts for over a year, and they don't even have the decency to tell me why they closed them.

My mortgage is with this bank (the downtown pensacola location only!) and they've always gone above…read moreand beyond to help me! From telling me what I needed to do and walking me thru buying my first house.. to helping me with insurance increase issues - they will try and help with everything!

I had a business account with regions for few years then someone scammed my account then Regions…read moreclosed my account and refused to give me my balance $$, Regions system is not safe as they allowed scammer to deposit fake checks to customer account then scammer use that information to take money out my account.. It has been almost two years now since I have been trying to get my balance refunded but nobody at regions know anything ...I called all the departments that I know of and went inside the branch still no help.. This is the worst bank, I have never seen such behavior from a bank before and I dont even know how legally Regions is still in business with the way they treat customer hard earned money...so save yourself from the headache and possibly risking losing your money stay away from Regions bank..I have had the worst banking experience in my life dealing with Regions bank...dont be the next victim like I am.

I have been a credit union member for almost 30 years and have had extremely good service over the…read moreyears. Most recently I emailed Emily Baney at the branch on Hwy 90 in Milton and within an hour, had paperwork ready for me to sign. If you want personal assistance locally, then Santa Rosa County Federal Credit Union is your place to do your banking business.