Al helped my son open up his checking and savings account. He couldn't have been more helpful, informative, and kind. I sat back and was there for my son if he had any questions, but I let him take charge of his first account without mom being attached. It was one of his first steps of becoming more independent as I'm about to leave him to begin his new journey as a college student. I highly recommend using Al to help with any banking needs. He said he doesn't normally work at this banking location, but I wasn't familiar with the location he mentioned since I'm not from here. read more

CAVEAT EMPTOR!!! I have been banking for over 50 years (4+ as a "premier/preferred customer of this bank) and have lived through many changes in fees and usability. I have never felt it needful of an expression of sheer exasperation and utter disgust for a bank before. So this is a first. I have recently been experiencing added fees of various types to my mortgage, checking, savings, mobile, credit and debit accounts. Have been being increasingly "nickel and dimed and dollared" to the point of closing and removing their account behavior from my life. While I know this is a Herculean task, someone needs to make sure others seek out better alternatives for a more accommodating and friendly banker. To wit, it takes 3 or 4 or more transfers to get to a human "customer service" person who could understand what was needed. After several lengthily holds for consulting their computers and supervisors (often several layers of which which is part of why they have to nickel and dime us and why the service is so poor), I reach someone who is remarkably without a care or desire to serve or ability to provide any help. If they do try to help, it is inevitable that there is "nothing they or their supervisor can do about it." Voting with our feet (AND DOLLARS) is our only option. Citibank, Capital One, Wells Fargo, Chase, Chime and Robinhood are excellent alternatives but be careful as they charge for moving your own money around also. Blessed luck to you. read more

If your a customer and you deposit a check that they decide is too large they will put a hold on the check for up to 12 days and you will have no access to the money. They don't understand serving the customer or doing the right thing. I am posting this review because a contractor did a great job for me and this institution put a hold on the check for 12 days! And claim they can not verify funds. Terrible business. Branch manager showed zero concern for his customer and acknowledged he could take the hold off the check but would not do it. I tried to get him to do the right thing. Absolutely terrible treatment! read more