I am not a member here but am a member at a shared branch credit union that is out of state. I…read morewalked into their Brandon branch today needing a large cashier's check (from my verified funds in my account) and through the shared branch identification process, was able to receive my cashiers check without any issues! Megan was very friendly, helpful and understood the process! She was very professional and I was in and out in ten minutes. This branch was clean with plenty of tellers on hand to help everyone. I would recommend this credit union to anyone that wants a local, friendly bank with a"can-do" helpful attitude and shared branches across the country! It was very refreshing , compared to another credit union that I had tried dealing with earlier that morning (that was down the street) that had the "we can't do anything for you" attitude. Now these guys know how to earn business!

Not very warm and friendly, attempt to smile and make me feel like I'm welcome…read more Not hospitable at all, I did not feel welcom.

Went down to 1 customer service agent. now I can wait in line while looseing money with my business…read morewhile waiting in line.

Citizens is a full service bank run by a great group of people serving all of Polk County with a…read morehands-on, local touch.

Love this bank! Got a line of credit. Generous estimate on our home. Great staff. Friendly,…read morecourteous, knowledgeable. Many products to offer. Business or personal. Wish they had more branches.

Very professional and helpful. We especially like the kind pro-active attention to our needs.read more

I have been a customer ( Both personal and Business accounts) at the Bank OZK located in Apollo…read moreBeach for the last 6 years and I have nothing but good things to say about the bank in all aspects. From Issmar at the desk assisting in day to day banking to more problematic issues such as accounts getting Hacked and the headquarters/office staff stepping up and protecting our assets. I have banked at other Larger banks in the area and have moved all my accounts over to the Bank OZK because of their personal interaction and attention. You are not just a 1 and 10 million number there, you are an individual and businesses with them. Thank you guys for everything you do!

This branch of Grow gives phenomenal service. I wish all banks were this friendly. My college…read morefriend and I was starting an online venture together and decided to open an account at Grow so we could collect payment from PayPal. We went to the Grow on Dale Mabry first and didn't like the service there, so we declined to start the account there. This location is closest to my friend because she lives in Tampa Palms, so I met her for lunch and we walked into this branch for our business banking needs. The bank is large, clean and was not busy at all during lunch! We were greeted, was helped quickly, and felt very comfortable talking with everyone we encountered! We were also very impressed that the branch manager walked into the office where we were starting out account to meet us and asked us if we'd like some water. You just don't get this kind of service at most banks. I like credit unions and I'd recommend this branch to anyone.

I went into Branch here in Wesley Chapel just off Bruce B Downs across street from Advent Hospital…read more When I walked in I was told to sign in...we will be right with you. There were two tellers both were serving customers at the time. The Spanish teller finished up with her customer first and I patiently waited for her to call me over. After her customer left her counter, she began to look at her computer screen - for what I don't know. I looked down at my watch and noticed it had been 5 minutes since her customer had left, the other teller (White lady) was still servicing her customer. I looked at the Spanish teller playing with her computer screen moving it closer or turning it towards her for a better look...I guess. After 8 minutes of waiting and seeing that this lady was stalling for time - hoping that the other teller would finish up and help me. I felt as if I was being ignored and left. I have been with Grow Financial for many years. Back when they served only Military personnel. That's how long I have been with this bank and never treated like this before. I'm a retired Marine of 28 years and I know a little something about customer service and satisfaction. It's people like this lady who give people a bitter taste about a branch and move else where. Which my wife and I are discussing about doing. It's hard to leave a place where you have been for so many years, but I refuse to be treated with disdain. So long Grow Financial!!!