Only 3 weeks after opening my account with Bancorp South bank, I'm closing it. I called to inquire…read moreas to why I never recieved a debit card for my account. Was told it was never ordered, and they'd "look into it". I was also told I would need to call back another day because they were very busy due to first of the month customers. So, called back today, asked to speak with the branch manager and was told she would be out for a few weeks. I then asked to speak to a CSM. Was told I could not speak to anyone on the phone because they are short-staffed and their priority is to customers who are actually in the bank! Wow! They're managing MY money, and I will not deal with such poor customer service. I recommend you don't either.

Absolutely horrid customer service, probably the worst I've ever experienced from a bank! Sure,…read morethey're nice enough on the phone, after you've waited and waited and waited to connect with a rep. But they don't resolve anything! My charge for an ATM withdrawal that didn't take place (because the machine malfunctioned) is STILL on my statement. I've called and called, reported, inquired, disputed... with no resolution after a month!!!! The only option left is to bank elsewhere.

So far they have not actually opened my account. They claimed they accidentally shredded the…read morepaperwork and so had me come in a second time. Then they had to write the open my account deposit check a second time. Fortunately the money has only been withdrawn once from that bank account. So far anyway. I go the following week to open an online account and the website claims I don't have an account with them. Are you seriously kidding me? I will be closing that "non-existent" account with them, get my $5K back and go back to shared banking (which is a pain and slow but at least, so far anyway, there haven't been any problems. Let's hope I don't get checks ordered twice for that non-exisitent account as they "forgot" to do that too and allegedly did it again. I will be talking with the branch manager Monday. I can not believe they have someone working to open accounts who is so incompetent. The branch involved UMMC on campus branch, Jackson, MS.

No one should bank with this bank. When your account is hacked and mo ey is taken, THEY WILL NOT…read moregive you your money back nor will they provide you with any paperwork showing that you authorized said transaction. Two people accounts was hacked on the same date, transferred the same amount to the same person account and M.M at the Vicksburg Branch refuses to refund the money. I'm starting to think M.M is the one stealing the money.

06.26.11 SUNDAY MUTUAL CREDIT UNION…read more The branch location of Mutual Credit Union on Frontage Road in Vicksburg, Mississippi is staffed by a highly qualified and courteous staff. I want to recognize Jessica Lowery, Loan Officer, for her exceptional service and prompt response to any concern I've ever encountered. She goes out of her way to accommodate you and will find the BEST solution to your banking needs. I am certain Jessica is going to be the future manager of Mutual Credit Union. She is my source for any and all my banking needs. I, also want to recognize Kim McCormick, Customer Service Representative, as she is another future executive with Mutual Credit Union. Kim is very busy but always has a smile and knows her job "Customer Service", I can't say it any better. I congratulate Charles Mullins, Manager, for having the two best bankers in Vicksburg, MS. I do banking business in Vicksburg, MS, Jackson, MS, and Alabama and I know service and professionalism. Jessica Lowery and Kim McCormick are professionals and clearly Service is their number one goal. Again, I say a huge THANK YOU to Jessica Lowery and Kim McCormick of the Mutual Credit Union branch on Frontage Road in Vicksburg, MS. Reminder, you can bank here if you work or live in Vicksburg. They always have the BEST rates on car loans. I am a dedicated reviewer on Yelp and I do not take it lightly. My words are written with thought and intention and these statements reflect what I, Katherine W Pitts, have experienced. Katherine Wright Pitts I give them a five star rating!

I find the people at mutual credit on the frontage road to be rude and nasty. I was in that…read morelocation today depositing money. I voiced a concern to the teller and was laughed at. I have never been treated so disrespectfully by someone in "customer service" this is the branch that is the most convenient but I will not be going back there.

The year is 2026, and a bank with an inconvenient name (5/3 Fifth/Third) requires you to call in to…read morereset your password. No emailed link is available, they don't do that. Their banking app hasn't been updated since my 12 yr old was born. I have called and expressed frustration "I'm just trying to give you some of my tax return. Money. Yes?" And they talk, and explain I need to reset a pin, and password, verbally over the phone. Please, hurt yourself.

I would give 0 stars if I could to both the Vicksburg and Raymond branches. Because I received…read morenotification that a few of my IRA CDs were either due for renewal or close out, I decided not to renew them. However, these CDs were originally set up by my parents--God bless them--who passed away, and I was not familiar with the details of these accounts. I ended up accidentally transferring the funds to another MCU non-IRA account, but because I was not yet 59-1/2 years old, I am now having to face expensive 10% early withdrawal tax penalties. The sad thing is that you'd think any competent branch manager might look at all of my accounts and point out that I already had an IRA Shares account which could receive the funds while avoiding any penalties. As I later learned, the IRA Shares account is set up along with IRA CDs specifically for this purpose. Instead, no guidance was provided by the branch managers (don't they know their own products?), they never apologized for lack of customer service nor offered anything in return for the tremendous inconvenience. Yet I'm the one left holding the bag! Like many banks, they only care about opening up new branches, getting more customers, boosting their numbers, and doing the minimum to cover their sorry butts--but forget about offering true customer care. Terrible and pathetic, stay away. Maybe you're better off keeping your $ in your mattress??!!

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