First time meeting Linda. She came highly recommended. I needed layers and my highlights redone. It…read morehad been a while since I had either done, so it was time! The salon is very clean. Linda reviewed photos of what I wanted and did a great job recreating it on me. I am pleased with the results and will be back for my future hair cuts.

So needed a new salon and we did some real searching and heard great things from the place. Linda…read moretook her time helping me decide what hair color to choose and took her time listening to what I needed. So what happened I have great looking hair and so many people have complimented me on the cut and color. So glad I came here and found a great place to come to. Thank you for giving me a great feeling to look good!!!

I had to pay $15 just to trim my neck that literally took 2 minutes and was surprised at the price…read moreas I thought it would be $5 and maybe $10 at the most I was planning and hoping to tip $5 but after paying $15 I couldn't justify $20 overall because that's what a haircut would have cost. Maybe I should have asked how much first I would have just trimmed my neck myself but I've been going to Supercuts for decades and just figured I would go back for neck trim. Your company should be ashamed at that price.

My hair was cut by Mars, she was very friendly, perfect hair cut, highly recommended.read more

I have been a client for 20 plus years and Douchess has kept my hair healthy, she is very…read moreknowledgeable and continues with her education. I would not go anywhere else. I love my hair stylist.

I was trying to find a great stylist to cut my hair, for a birthday trip and I happened upon this…read moresalon. I went in for a consultation with a Artrina Wright who works in Dutchess' salon, because Dutchess said she was a good hair cutter. She seemed so nice and professional I decided to go with her. I told her my daughter will be calling her to pay for my visit, she won't touch your hair without the money up front, NEVER HAD THAT BEFORE. My daughter text her days ago! and never got a call back. I call to ask her is everything still on before my trip the following week. She never answered her phone for me either. I left a message, and she called me back within minutes! I had already told her I don't go to anybody's business, where I'm not respected or talked down to like I'm a child. When she called me back, she did exactly, what I told her I won't tolerate, I don't care about your personal life just give me my $105 haircut. So beware, she seems nice at those consultations, but she's "fake!" I'll be more careful when I make a new appointment before my trip.​

Got highlights that came out orange and overcharged. A big chunk of my hair also fell out after it…read morewas getting washed.

Best cuts, color and lowlights. Very friendly and professional. Oh and great gentle waxing too!read more

I went into Lengths with a friend of mine who was suffering from a bad haircut. She had a date…read morecoming up, so wanted to get a temporary fix in the form of extensions or a topper. The store was neat and full of hope with a pretty good selection of both. We were greeted by Mary, the sole employee on the floor this particular afternoon. We told her precisely what we were looking for and she told us the extensions were a bit expensive and probably wouldn't work for what my friend wanted. My friend told her cost wasn't an issue, so Mary then told her that their selection of colors was limited and it would be tough to match her hair (my friend's hair is light brown with some natural highlights). At this point, I'm feeing like this girl absolutely doesn't care if she makes a sale today. The three of us started looking through the extensions, and within two minutes found a perfect match to my friend's hair color. My friend said she'd need two packs of the extensions, and asked if Lengths offered a service to cut them there to the length/style she prefers. (There is a salon off to the side in this store, so it seemed like a fair question.) Mary told us that no, they do not do that there, and explained that two packages of extensions that my friend was intending to "chop in half" would be very expensive. Again, she assured Mary she was willing to pay whatever the cost would be (It turned out to be less than $200). Before finalizing her decision, though, my friend wanted to try a hair topper to see if she could get the look she wanted without having to find a salon to cut it for her. Mary walked us back to where the toppers were and pointed out the ones that are made of human hair. My friend chose one from the top shelf, so Mary got it down and showed it to her. When my friend asked to try it on, Mary informed her it is $5.00 to try it on. My friend agreed to pay it and then Mary put it in her hair in front of a mirror. The cost of the topper was nearly $600, which, surprisingly, Mary never mentioned given her history of pointing out how expensive the extensions were. I happened to notice the price beneath the topper, but my friend did not see the sign. When I said something about the price, my friend decided to go with the extensions. Mary took the extensions to the register and waited for us as we walked through the store looking at the other products. She never offered to help us find anything else and stood there quietly while my friend and I talked about her hair and just random topics. Mary was not ever at one point friendly or helpful. If my friend had other choices, we'd have left and gone somewhere else. If you know exactly what you want, there's a good assortment here of extensions and toppers and wigs. They also have other hair accessories like brushes, shampoo and products. However, if you need help picking something out, this place is probably not for you.

most horrible customer service EVER- bought a hair spray on…read moresale that was defective and when I went to exchange it the owner wouldn't honor the sale price. when I questioned him he claimed his pos system wouldn't over ride the price. it was an even exchange but he made me pay the non-sale price. in addition, he had the nerve to give me attitude! DO NOT buy from this place. Owner won't honor customer.

Great salon. This was my first hair cut since moving to NY, and I was nervous. I went to this salon…read morewithout an appointment, for a trim. My hair goes down to my lower back. Karen was able to get me in within 5 minutes. She did great. My favorite part about getting my hair cut is the wash. She massaged my scalp for about 2 full minutes (best 2 minutes of my whole week). Then she did my perfect cut. I will only let her touch my hair from now on.

Best salon ever! The owner is such a sweetheart and truly so kind and helpful. I will continue to…read morego back for their business. Love love love!

I've been going to Diane now for atleast 8 years (which is wild to think about) and I truly don't…read moretrust anyone else more with my hair. I walk in, I explain what I want and I know she's going to do an amazing job because she asks all the right questions to really figure out what I want. She informs me of everything she's doing and why. She is an angel and so good at what she does. We're so lucky to have her in Buffalo

I've been to Dianne twice now, once for a haircut and once for a color. I've left happy both times…read more She really listens to what you want, and only works on once client at a time. I have really thick hair and the color I wanted was not easy. Even when my color took forever, and I told her didn't need to bother styling it so she could go home, she insisted on curling it for me. I really appreciate how much pride she puts into her work and the individualized attention.

I've been coming here for a couple of years for color with highlights on my natural hair. I get…read morepretty insecure about my greys when they grow out and I tend to go longer than I should between appointments. LaToya takes great care of me - I always leave looking and feeling great! The salon is very professional and clean. I've never dealt with a double booking situation or anything like that which I appreciate. I had to reschedule last minute a few weeks ago and LaToya was very flexible. Highly recommend!

I've been coming to this salon for about 5 years. Everything about it is great, from the owner to…read moreall of the stylist working there. Although walk-ins are welcome, I always make an appointment and I'm only there for a few hours. Clean environment, always nice conversations with other women getting their hair done and most importantly always pleased with my hair style