Regus is a miserable company-- STAY AWAY. Do not be fooled by the nice reception area. I should have realized all was not well, when my husband and I waited in the reception area and a staff member ignored us (we thought she was a client using the breakroom, but she was an employee). Run-- do not walk-- away from signing ANY contracts with Regus. The Area Sales Manager, Josefine Pokhias, will reel you in with charm, and you are then absolutely stuck and trapped. After my husband and I signed the contract, we thought better of it weeks before the lease term began, but could NOT get the contract terminated. I did an online review of Regus (too late!), and this is how they operate. We are stuck paying for this contract even thought we are not using the service. There is no way out either-- conferring with our lawyer, we learned that the contract is a "gotcha" contract of the worst kind. Appealing to the Lead Community Manager, Jill Dayton, did no good whatsoever. read more

This is the worst experience I have ever had with a business in my life and it's not even close. I experienced multiple significant billing errors, no one willing to help or take accountability and then months and months of harassing emails, phone calls and voice mails. It was shocking and if I had more time and money, I would have hired a lawyer. This company is a completely unprofessional mess. It started with talking to a few different sales people while looking for a simple, small office. Their sales system felt like buying a used car. The approach is pretty much, how much are you willing to pay for this office? At first I was impressed as the Regus building and offices in Barkley Village were quite nice. The first sign of trouble though was when I got a $1700 charge on my credit card from Regus despite the fact that I was all up-to-date on money owed. I showed a Regus rep my statement that made it clear I was up-to-date and asked to get a credit asap. They indicated it could be a little slow in getting the refund as their help desk was busy. After a few weeks of further follow up but no action, the office manager at Regus Barkley said I could try to go through a manager named Ashley Hoon at the Regus office Bellevue, WA, but warned me she was usually unresponsive. Turns out it was well over a month and many attempts before getting the $1700 back . After that first billing error, I soon got hit with more erroneous charges. Not only did I have trouble getting the charges taken off again but they kept hounding me with emails, phone calls and voice mails. Before long I was threatened with a collection agency, all because of their mistakes. This was incompetence and indifference the likes of which I have never seen in my life. To stop even more erroneous charges, I ultimately had to shut down my credit card as they kept charging me and there was no way to remove the card from their account management website. Then I had to go through the trouble of resetting my card information with like 20 other companies who I use it with. The whole experience was a nightmare. If you are looking for office space or co-working space seek any other option besides Regus. Avoid, avoid, avoid! read more

I have been transitioning houses and really needed somewhere to work for 5-6 weeks. The Regus team was EXTREMELY responsive to get me signed up. (That's not a compliment. That's where the responsiveness ends) The process was very "sales-y" -- they do not have transparent pricing. It was like buying a car -- how much are you looking to pay/what's your budget, yeah we can get you something in that range. Honestly if I had any other options at the time, I would have been turned off just with the sign up process. Then, because "they gave me such a good deal" I took an office that had not been cleaned/painted so I could move in and get to work. I brought my own disinfectant wipes and just asked to not be charged for the painting/repairs when I moved out. Well now it's time to move out and I was just charged $256 for a "restoration and kitchen fee" - which btw, I never even went to the kitchen. I've sent several messages via the "contact us" method and I've been on hold for upwards of 30mins at a time several times in an attempt to discuss the charge. But zero response. Polar opposite of when they wanted my money 5 weeks ago. Avoid this business if at all possible. read more

Regus Washington Barkley Village - This is what the office looked like when I moved in yet I've been charged a restoration fee. - Shared Office Spaces Near Me - Bellingham, Washington

We were between houses and needed interim office space. Our house ended up closing, so we cancelled the office before we even stepped foot in the building. We still ended up paying a month and a half (that's how their contract is written). NOW they want me to pay a cleaning and kitchen access fee because I "teriminated" the contract before it started. While the folks at the actual office were very friendly on the phone, they warned me to fight the accounting office. So far I have paid $1,670.67 for an office we never entered and they now want $250 more. read more