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    REI

    4.0 (135 reviews)
    Closed 10:00 am - 8:30 pm

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    Reviews With Photos

    6/30/2018:  Searching for a replacement cap for my stainless steel H2O bottle~What a pain fitting each cap on my H2O bottle!
    Shirley M. F.

    REI: EXP Carry-On Travel Pack 45-Liters: 231-236-NEED a NEW Pacsafe Backpack! The last backpack I purchased is the Pacsafe I'm currently using. Today, my First-Born Daughter is purchasing a 3/8/2025: Gregory 60-Liter Travel Backpack.

    Leg gaiters
    Ryan C.

    I have been shopping at REI for over 25 years. The store is still well stocked and the staff is very helpful. At times I have thought that the prices were a little high, but i have to remember that being a member gets some money back in co-op dollars. I needed some leg gaiters for snowshoeing and I was considering ordering form Amazon, but I figured it was better to try them on in person and support a brick-and-mortar store. I am glad I did, I was able to find a pair that will work well and last a long time. There wasn't the size I needed on the floor, but a friendly staff member went to the stock room and found one. I will continue to support a store that always has high quality products and top-notch service.

    REI Reno, NV.
    Elizabeth S.

    Going to REI is like going to the candy store for me and I've had nothing but good experiences at this location. I've had a membership for quite some time and can say it is totally worth it. I was actually here today to make some purchases with my Member Rewards, which are awarded once a year. The membership is a one time $30. It gets you 10% back on most purchases, free shipping, 100% satisfaction guarantee and discounts throughout the year. Now, this place can be pricey, but when it comes to the outdoors not only is quality important, but having the correct equipment, so to me their 100% guarantee policy is important. I mostly come for hiking gear and have found the employees to be knowledgeable and helpful.

    Like new again. Amazing
    Ernie P.

    My snowboard needed a tune up. I went to a number of places in Reno to compare. REI was by far the best. Reasonably priced, great quality of work. Done in a timely manner. Highly impressed

    Serious gear

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    18 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    13 years ago

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    9 years ago

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    11 years ago

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    16 years ago

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    14 years ago

    had an issue with a camera and got a brand new one no questions. (with receipt of course) love you REI

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    15 years ago

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    Page 4 of 4

    Ask the Community - REI

    Review Highlights - REI

    After reading a few negative reviews about the REI at the Reno location, I have to admit I was a bit apprehensive about going in.

    Mentioned in 3 reviews

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    Sierra

    Sierra

    3.3
    (112 reviews)
    2.3 mi
    $$

    It's been a few years since I stopped in at what is now just called Sierra. The registers are now…read morein front, rather than the side, but the "Grocery Outlet" vibe remains. The store is large and bright, with clearly marked aisles and a lot of merchandise offered. If I were smarter, I'd stop here before REI or Patagonia. I picked at the edges and came out with an extra ice scraper, small snow shovel, and a pair of exercise hand grips. Who knows what I'll find the next time?

    Whenever I'm in town from the Bay Area, I love visiting Sierra Trading Post, as I am already a fan…read moreof the TJ Maxx/Marshalls/Home Goods family of brands. I really wish they would open a Sierra branch in my 'hood in Northern California! Sierra is like the "sporty" arm of the TJX family of stores. You can get camping gear, clothing/shoes for men, women and kids, home goods, toys, snacks, pet supplies, and so much more. It's like a treasure hunt every time! There's also clearly marked red tag clearance items in each department. On my recent visit on a Saturday morning, I found good name brands in clothing and shoes, such as Columbia, Eddie Bauer, Levi's, LL Bean, and Crocs. All at discounted-from-retail prices! The store was recently remodeled and everything was neat and tidy. The cashier was pleasant and the line moved at a reasonable pace. There weren't a lot of workers roaming the floors to ask questions, but then again, this isn't a typical department store, so don't expect Nordstrom service! Highly recommend checking Sierra out to see what bargains you can find!

    Photos
    Hiking food!
    Hiking food!
    Weights section even had discounted Peloton gear
    Weights section even had discounted Peloton gear
    Selection of crocs for sale

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    Selection of crocs for sale
    Columbia Sportswear

    Columbia Sportswear

    3.5
    (6 reviews)
    7.2 mi

    Quality/Quantity - Sadly this location is closing. Currently 50% off, but less than 50% of the…read moreinventory is left. My wife was still able to find a few items. We were regular customers of their employee store in Richmond, CA. That location is for employees and invited guests only. We fall under the invited guests category. I am not a fan anymore of their Columbia brand (nothing wrong with it, I just prefer other brands). But I do like their Hard Wear brand, which we own a few items in. My wife also buys both their Sorel and Prana brands. Atmosphere - Good size location. Well only 50% stocked now. Plenty of mall parking. Service - Great, but feeling sad for their employees. Price - Approximately $200 after all the discounts. My wife says she got a great deal. Happy wife = happy life. Owner Comment - Congrats on your success since 1938; thank you for inviting others to join your employee store. I appreciate the additional discounts.

    11/22/2022 Found out…read morethey had a grand opening last Friday..in the local newspaper.. Perfect timing, as I was sent to shop for a jacket.. light weigh and no hood.. Shouldn't send one who has an obsession with jackets... Staff was friendly, store was well stocked . I already created an online account to get points.. Unfortunately, I found what I needed and more-... probably my Xmas present too.! Let's just say I got 2 $25 cards for spending..$$$ Thank you for picking Summitt for the location!

    Photos
    Columbia Sportswear
    Columbia Sportswear
    Columbia Sportswear

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    Reno Running Company

    Reno Running Company

    4.6
    (118 reviews)
    7.1 mi
    $$

    My husband and I each needed a new pair of walking shoes so we went to Reno Running Company on a…read moreSunday afternoon. Ashton greeted us. After talking with us about our exercise habits and checking our gaits on their walking machines, he told us to sit tight while he got us some walking shoes that he thought might work for us. He brought each of us 3 pairs of shoes to try on to see how they felt. While we were trying on each pair, he explained each of the shoes to us. While he was helping us, the store got busy and he was also helping other customers. Yet, he did it so effortlessly, everyone was well cared for. He helped each us find walking shoes, inserts, and socks based on our specific needs. His customer service skills are awesome. He is friendly, knowledgeable, patient and he listens to his customers needs so he can help them find the right shoes. The store has an abundance of shoes and running gear at competitive prices and the staff is outstanding.

    My girlfriend and I visited Reno Running Company today in search of new work shoes for her. We both…read morework in healthcare and need specific shoes for long hours. The sales rep we had, is the reason for this review. Right after he sized my girlfriend's feet, he automatically started pushing the most expensive brand after we told him we wanted a specific brand. He even gave us a shoe in this more expensive brand and told my girlfriend "it's like walking on a 2x4 piece of wood." I've never heard of a sales tactic like that. Next, every box of shoe he brought out, which was more than 10, was dropped or slammed, out of frustration, we weren't sure. My girlfriend asked him nicely to not slam the boxes as it was overwhelming and she was fighting through a migraine, which she told him. His response was, "what's a migraine? I think I've heard of one before," and he was being completely serious. Lastly, as another sales tactic, he tried having us buy a shoe that they didn't have in stock but a "newer model" was coming mid July, but he said it would be at the store in a week from today "for sure." Then when we nicely said no we will wait since the newer model was something she didn't try on yet, he then said "oh well I can put your name down for it as a hold." When I asked him why he didn't start with that instead of trying to sell us a shoe my girlfriend didn't even try on, his response was, "oh I forgot the store lets us do that." I shouldn't leave out the two times he swore saying f*ck infront of us and casually swore when talking about his personal life to us. Surprised at this kind of service, and ultimately he is the reason we will not be spending our money there nor coming back.

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    Reno Running Company
    Reno Running Company
    Reno Running Company

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    REI - bikes - Updated June 2026

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