Definitely a 'best of' we have experienced for quick response and remedy. Heating fan issue today…read moreand Thurston was here in about 2 hours, found the minor problem, and fixed, done and gone. Very impressive. Thanks to this group for what you bring our community!

The heater at my parents house stopped working on a Wednesday night. By friday Thurstons had a new…read moreunit put in and we were never charged for the service call or estimate. These guys did a great job! They were friendly, knowledgeable, and clean. I defiantly recommend them to anyone needing heating and air service.

We've been here shopping in past for fixtures and they have a really nice selection. Today was in…read morefor parts to assemble a copper pipe stair rail. Needed the pipe and to put some various parts together for the installation...doing myself. Which is a challenge with my limited handyman skills. They were most helpful to show us options and we liked what we saw. All is done and handrail is up and ready to use. Thanks to all the folks here. We shall return.

From the owner: We are a plumbing and heating wholesaler/showroom who strive to give excellent customer service on…read morehelping to fulfill your building needs.

These guys are great! They have done work for us several times on our home and business and are…read morealways there when you need them. usually showing up within an hour of the phone call! nice to find someone nowadays who does what they say they're going to do when they say they're going to do it

An employee stopped by my home and told me my chimney should not have been sealed off with a cap,…read moretheir company could make a proper cap for me, and the chimney was also fine with no cap at all. I then received a bill for $83.75. A roofer had already removed the chimney cap at my request because I was concerned it may have been sealed accidentally. The roofer contacted S&B to discuss his questions with them. I was of the understanding that S&B was being sent due to their concern, and the roofers, of CO build up in the home. The S&B employee was outside my home momentarily, evaluated nothing, and provided me with no new information. When I called the company regarding the bill they confirmed they charge a service fee of $45 and mileage of $38.75 (even though the driver was only 17 minutes away). I was warned of neither charge in advance and was told by Melanie that it was not their responsibility to disclose that information to me. She then became defensive at the idea that I should question whether the billing was legitimate. Since I willingly gave my address and consented to a time, she said I had agreed to the cost of the fees. When she questioned why they sent someone to my home, I agreed that I too was unsure as to why they had agreed to send someone as her conversation of the issues was with the roofer and not me (the company knew the chimney cap was off and that a cap was unnecessary). The roofer later told me he was not made aware of those fees and was shocked that I was billed. I certainly will not use this company in the future and would discourage others from using them. *Multiple well-rated companies from Kearney and the surrounding area will provide free evaluations and estimates so I would choose someone else.

Would rather be freezing to death or sweating to death then call these guys. Way over priced…read morepart's and labor. Dmand cash payment on the spot.Call you everyday even before billed. Then when you get invoice it's higher than quote then try to make it look like you get a cash discount.... And very rude.

From the owner: residential heating,residential air,commercial heating,commercial air,ac conditioning.read more

Called them about a job he looked at it didn't know what he was doing. was he 15 minutes and…read morecharged me for nothing .I had to do the job myself don't call this company they rip you off don't do any work but will send you a bill.I'll be warning everyone but looks like they have 1 star means noone likes them.

Horrible Boss. Will never respond when letting him know information. Takes money out your check for…read moretools then doesn't reimburse the money that he did take out of your check yet keeps the tools or doesn't even give you the tools that you did pay for. Doesn't even reach out to give you back your own tools. So basically he will take money out of each one of your checks and gets free tools. He Also lies to the government when you need assistance and got caught in the lie. Never work for him.

My parents hired them to look at their boiler (yes older home). They had heat on ground floor but…read morenot upstairs. The technician clearly did not know what he was doing. After hours of working made no progress in fixing the problem and would need to return the next day. Parents called and specifically asked they NOT send the same technician and send someone who knew about fixing boilers. The next morning the same technician showed up so they immediately called and asked why they sent him again. They were told the guy who knew was busy on. BIG job in Kearney so had to send him. By the time he got done they had NO heat. At that point they asked him to just leave. He informed them they had to pay before he could leave. Ended up paying $1000 to them for not only not fixing it but making it worse!

Finally, our rent house heating system..heat/water/pump...seems to be working correctly. Has been…read morequite an ordeal for several days. Between Kelly, Jesse, and Cameron, they got it up and running as supposed to be. Has been some after hours for these guys, but it's what they do. We, and the renters, sure are most appreciative. Thanks folks. Well done.