I have dealt with the Orillia store and I love it. The staff are great and very helpful. the…read morestore is always spotless. The customers are always treated with the utmost honesty and sincerity. As soon as I walk in the door there is someone right there asking if they can help me. They always have a smile on their face. I love that store. As a mater of fact my daughter is getting married this August and Penningtons is where I will be getting my dress for sure.

Decent prices, amazing customer service, very good products…read more M'lady and I were looking for something to wrap a present in for our nephew. We went into this store, and initially the cashier wasn't very helpful in showing us specific products based on our needs, however she ended up redeeming herself, where after we purchased a gift bag and some paper, she helped us put the present together and made it look professionally wrapped for no extra charge. I'd definitely return to this venue, if I needed materials for wrapping a present.

2019 I bought a Christmas decoration (Dona Gelsinger Winter's Gathering Illuminated Snowman &…read moreSongbird Tabletop Centerpiece) that runs on batteries or an adapter from this Orillia store. They wanted to charge me another $100 for the adapter and told me the piece would not play Christmas Carols without the electrical adapter. I did not buy the adapter because I thought $100 was too much and since when do you have to buy the adapter separately when you buy something like this. 2021 I searched on line to try to find the adapter and found out you don't need it to play the Christmas carols and it should come with the piece. Their employee lied to me. She is no longer there so I can not go back to the store and get an adapter. I also no longer have my bill to prove I bought it there. I should have gone to the manager at the time but I assumed she was taking her direction from the manager. I still want the adapter because it doesn't stay on very long with batteries. You have to keep turning it back on. Not sure why it shuts the lights off so soon. Otherwise this store is usually pretty good. Good selection of cards and lots of other unique pieces like this beautiful centerpiece.

several things. 1st they are biased in hiring they do not include everyone from anywhere or with…read moreany background. further staff they do have are rude and abrupt. they take good stuff for themselves. over price everything else. and you can't complain to corporate... what a joke

Not a very good value village Low selection of T-shirt's…read more Uglier inside than most. Like the city of orillia, another disappointment.

I needed a load test done on my deck rail to prove that it meant with the Ontario building code…read more I emailed quite a few places. no one could help me. Jinith responded quickly and was out in a few days to do the load testing. I had a report back the next day I have recommended him and would definitely use them again

From the owner: Keystone Engineering and Design Inc. offers comprehensive structural design, drafting, inspection,…read moreand reporting services tailored to various building projects in Ontario. With a commitment to excellence, we cater to a broad spectrum of clients, primarily focusing on residential and small-scale buildings, ensuring adherence to regulatory standards and structural soundness. We collaborate with architects, designers, local building authorities, and builders to ensure successful project delivery. We also extend our services to commercial, industrial, and institutional buildings, agricultural structures, modular constructions, and beyond. Our services include: Custom Homes Modular Homes Additions and Renovations Legalized basement units Structural repairs and reinforcing work Foundation underpinning Retaining walls Wall/ post removals Accessory buildings Decks, gazebos, Pavilions Boathouses Docks Engineered slab on grades New small scale commercial, industrial, institutional buildings Building Fit-up of commercial, industrial spaces for tenants Solar PV installations Sign boards Industrial machinery, mechanical unit supports

I feel compelled to tell you about the ABSOLUTE WORST RETAIL CUSTOMER SERVICE EXPERIENCE I have…read moreever encountered at TNT FINE LINGERIE & BRA BOUTIQUE in Orillia, ON. I apologize for the length of this post, but please read to the end. As a 50+ male shopper, I must say I have not spent a lot of time in intimate apparel shops such as TNT. During my search this past Christmas for a nice sleep set for my partner, I came across TNT in Orillia. As I work in the city and live in the area, I also wanted to shop local and support local merchants during the holiday season. I was not looking for a pair of flannel PJs, but rather something that would make my partner feel beautiful and comfortable. You see, she has had surgery due to illness that has unfortunately left her chest scarred. I wanted something that would make her feel good and leave a smile on her face. I chose TNT as it seemed to have what I felt was appropriate, thinking if I chose wrong, then my partner could return it. The sales person, who I believe said she was the sister of the owner, was very helpful. Without too much difficulty, I was able to choose my eventual purchase - a short nightie with matching shorts and robe. I would like to say here that I was not told at the time of purchase that there would be no refunds - more on this very important detail later, which ultimately becomes the crux of the story. Although the purchase pleased my partner, sadly it did not cover the scars, so she made plans after Christmas to return to TNT to exchange it. The style needed was not available at the store, the owner of the shop agreed that although there was a demand for nighties for the more mature lady, she did not have a supplier, and the supplier she used did not vary much in the styles offered. Due to my partner's situation, there did not seem to be any other items in the store that would not make her feel self-conscious. Yes there were other types of pajamas, but it was a more elegant nightgown that was wanted. The owner explained that they do, from time to time, get other merchandise in the store that MAY be comparable to the original purchase, but she would not order in just one item of the style and size wanted, nor would she give a refund. The owner took the merchandise back, but would only issue a store credit for the value, which was nearly $200 including tax. The credit, in the form of a gift certificate, had an expiry date that was extended to July 2016. My partner left feeling less than satisfied, but promised to check back with TNT around Valentine's Day. On February 6, 2016, my partner and her friend returned to TNT in Orillia to look for another item. Again, there was nothing that she felt comfortable purchasing. The owner was there but was busy with, as was evident by the conversation, a 'regular' customer. My partner and her friend felt ignored, but waited patiently until the owner was available. She again asked, without going into detail about her situation, if a refund would be issued in light of the fact she could not find what she wanted. She was told bluntly that it was not the 'policy of the store' to give refunds. I can understand this policy when it comes to intimate wear, but this was a sleep set, and the owner had already taken back the merchandise in January. There was an exchange between my partner and the owner and nothing was resolved - only the suggestion that she keep checking back for new merchandise. My partner was treated rudely and dismissed. It was made clear that since we were first time clients, and she had been in the business for 16 years, she was not that interested in making us happy and be return customers. When I found out about this second trip, I went into TNT myself with the gift certificate and explained who I was to the owner. I was upset with the way she treated my partner and demanded a refund and was again told that this was not the store policy. I told her that since she had created the policy, perhaps she could make an exception, in light of the fact she already had her merchandise and our money, and it did not appear that there would be any items available in the future that would be appropriate. I pressed her on the refund issue, and she became defensive and asked if I wanted her to call the police as she felt threatened! I honestly didn't know what to say. At no point did I in any way threaten her physically or verbally; I was an upset customer looking for a resolution. She told me that my partner had been rude to HER and she would just have to keep checking back until she found something she wanted. There was no mention of perhaps calling us to let us know if an item had arrived, or calling a supplier to look for a similar item. The owner of this store fails to recognise that customer service, and the customer, should be top priority for a small retail business in a small community. She has repelled us and we will not be back. Our certificate has been passed onto someone else - I hope she has a be