I am amazed at how a company in such a commoditized business as selling mattress can CLAIM that…read morethey differentiate themselves with customer service but can then fail in nearly every aspect of customer service. I went to the store in early February looking for the firmest mattress money could buy, and the store manager, Shah, pointed me to the Stearns and Foster "Adele" model. Did some quick research from my iPhone while in the store, and found a better price on 1-800-Mattress.com, and Shah agreed to beat it by matching the price and waiving his delivery fee. (Side note: It's not easy to price shop mattresses. The big mattress makers like Stearns and Foster assign a different name to the same mattress at each retailer, to prevent you from comparing mattresses in an apples-to-apples fashion. So the "Adele" model that I wanted might be called Pauline or Maxine at another store. Apparently Stearns and Foster doesn't believe in capitalism.) I confidently strut out of the store, excited to tell my girlfriend we are getting a new ultra-firm mattress, and that our back pain would soon be no more. Boy was I wrong. The mattress was to be delivered that weekend. The day before delivery, Brian, another store employee, called me to inform me there was a mixup at the warehouse and the mattress wouldn't be delivered that day. He said it could be delivered two days later instead. I acknowledged and was still a happy customer. He calls me back later that day to leave a message saying: "Oops, I made a mistake. Our delivery company doesn't go as far north as you are on Sundays, so we can't deliver to you then." Days go by and I hear nothing further as to when the mattress will be delivered. Just as I'm about to call and cancel the order, Shah calls, apologizes profusely, and offers us a discount and some free pillows to keep my business. I agree, and the delivery date is scheduled again for a week later. The delivery day arrives, and Shah calls again, this time saying the delivery has been cancelled due to inclement weather. He offers another discount in order to keep my business, and once again, I foolishly agree. Delivery is re-scheduled for a few days later, with a window of 5PM to 9PM. It's now he evening of our highly anticipated mattress arrival...we're excitedly buzzing about the house, dreaming of...well, the sweet dreams we're going to have on our new ultra-firm mattress. 6PM, then 7PM, then 8PM, then 9PM, then 10PM, and no phone call and no sign of the mattress. The next morning I'm fuming, and as soon as the store opens, I call, and am greeted by Dan. I explain to Dan that a mattress that was supposed to be delivered last night failed to show, and there was no news regarding any local mattress nappings. Dan's response "Umm, okayy, let me take your number down and get someone to call you back, because I'm pretty useless." I wait a few hours, and to my utter outright shock (sarcasm), nobody calls me back. I call again. Brian answers, because Shah is apparently on vacation. Since Useless Dan obviously didn't communicate my issue to Brian, I repeat the entire story to Brian. Not only is Brian unaware that a delivery was scheduled to my house the prior night, he is also unaware of any delivery failures. He does, however, promise that he'll look into it and get back to me. An hour later, Brian calls saying that the prior night's delivery failure was due to the delivery company not being able to find a box for the mattress. WOW. Imagine your pizza delivery company canceling your order telling you "Sorry sir, we don't have a box for your pizza, and our delivery guy gets hives if he makes bare skin contact with pizza crust." Brian offers to have the mattress delivered that night. I tell him that at this point, I expect the mattress for free. Brian explains that he doesn't have the power to do that for me, but he'll have the district manager call me to discuss the matter. The mattress did arrive that evening, but no phone call was ever received from the district manager.

Salesman = 5 Stars Delivery = 2 Stars…read more 3 Stars = A-Ok - That's my rating because of the following: My salesman was Ben and he is a genuine person. That's what I got from him in our conversation and that's why I bought a mattress from him. In addition, he worked with me in regard to my budget and didn't try to upsell or pressure me at all, even when I thought that I needed a mattress for more. I think that I got exactly the right mattress and didn't feel, in the slightest, ripped-off etc. This is why I would recommend to others MF and Ben, in particular. The other salesmen may be equally as good, but my experience was with Ben. I went across the street to Steinhafel's and I will admit, the salesman there also gave me a good price and didn't try to jerk me around or upsell me in regard to finding the right mattress for me. He wasn't quite as personable though and when I called Ben to discuss the mattress again, he closed the deal for me. Now, on the delivery side is where I would say MF needs to improve. The delivery side needs to communicate much better with the sales staff. I really felt left in the dark, as to when the mattress would actually arrive at the store for pick-up on the day that I was told it would. It was almost like, it would be at the store for pick-up whenever was convenient for the driver. That is why I am lowering my overall rating to 3 Stars.

The sales person answered all my questions and helped me find the perfect fridge for my home. She…read morewas knowledgeable and professional, also provided me with additional info regarding the product.

Poor customer service. Recommended stove be brought in front door as back had tight turns, but…read moredelivery men refused and proceeded to damage appliances including stove itself as well as woodwork. No action or apology from store management despite numerous back and forth emails and calls.

Horrible beds, gives scratches and is hard. I had a bed from them and it gave my Aunt a bad long…read morescratch on her leg.

Shirley C. I just received my Living room set, Bedroom set…read moreand a Kitchen set, from Sloan's furniture and I love all of what I chose. The service and Sales person was great. He was patient with me and all the questions I asked. The delivery guys were great too the highest of praises to them. My living room set was too big to get through the door so they took the time to find another way to get it in. These two guys lifted the couch up and over the balcony without a scratch. I cannot thank them enough. It would have sadden me to pick another set over the one I have. I will definitely shop for more furniture and accessories at Sloane's. I went to three stores in the same area one the service was non existent, the other the service was good but I could not find everything I wanted in the store. Sloane's cover all my tastes in furniture and I will go back for accessories. Thank You, Sloane's for the great service your sales personnel and deliver personnel gave to this satisfied customer. I will recommend you to all my family and friends.

All the other 5 star reviews are so true, as Josh and the team at JB's Furniture in Milwaukee do…read moreincredible work. I needed them to fully-furnish an apartment on very short notice (2 days!), and the team came thru in truly remarkable fashion. Their furniture is top notch, and I cannot rave enough about the communication and customer care exhibited by Josh and his colleagues. HIGHLY RECOMMENDED!

I just love the quality of their furniture and the friendly staff. The owner Joel goes out of his…read moreway to make sure his customers buy exactly what they like and satisfied with. I recently brought my grandson a Sofa and Chaise for his little game room and sadly to say it wouldn't fit up my stairs. I called Joel and before I even got back to the store he had already picked something else out that my grandson who just loved it... A speaker Futon...just PERFECT! no hassle...no nothing...just EXCELLENT Customer Service!

Excellent customer service. Very easy to work with. Offered to deliver the same day as purchased…read morewith reasonable delivery fees and great prices.

From the owner: We are Ashley furniture dealer and also deal with a lot of different and unique companies.read more

I had furniture on layaway and they just moved out of f there location. Couldn't get a response to…read moreget my furniture.

If I could give zero stars I would. The owner, Andy, is a fraud, a liar and a shady business owner…read more HE ordered us the wrong couch and then refused to take any responsibility. Told us repeatedly that WE were wrong and if we wanted the right couch WE had to bring it back and he'd order us a new one that would take another 2 weeks to ship after we already waited 2 weeks. We already had to rent a car to bring it home the first time and were not willing to do it again because of HIS mistake. My husband tried calling him to resolve this and Andy kept hanging up on him. Once my husband got him on the phone, Andy told us that he will not take the couch back at all and we should call our credit company to deal with this. What kind of business owner does that? HE ORDERED THE WRONG PRODUCT. DO NOT BUY FROM HERE. We will be contacting the Better Business Bureau as well and hopefully they will shut him down for running such a shady business.