They tell you they are family owned and want to earn your business and THEN ignore you when you're…read morein the middle of talking about a deal. They ignore you like family '!. Thanks gang

My check engine light came on yesterday so I brought my vehicle to gerry lane auto service told…read morethem what was wrong Taylor owens took vehicle to put it on the diagnostic machine(didn't tell how much it would be from the beginning) I been here since 8:00 am got my 1st text at 11:01am saying in need a battery for $200+ I declined cause ima get it done at a later time got another text saying I can pick up my vehicle then got an invoice for $182. I told her are you kidding me how come you didn't tell me that from the beginning if I knew it was gonna cost that much I WOULD NOT have gotten the diagnostic test.. I brought my vehicle from here 3 yrs ago. How do they if I didn't have a bill to pay like I said if I knew it was going to be that much i wouldn't have had it done...

I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

Had us drive in to see a truck that went to auction a week earlier. Told us everything was good at…read more9am. We arrived at 920 and the truck had been sent to auction. Save your money and go just about anywhere else.

I have a brand new 2025 Ram 1500 Laramie. ($73,800 truck) with 585 miles on the clock. I took…read moredelivery with 180 miles on the clock so I have drove it apx 400 miles. When I bought it I noticed it pulled to the right a little bit. I was told a software update was just completed and it should correct itself. They have a 12 month 12,000 mile warranty so bring it in if there are any issues. I drove for a few weeks and the problem persisted so I went to my local dealership in Gonzales. They took it in and gave me a shuttle ride home. They called me in the evening and said they did an update and an alignment. I collected the truck and headed home. The truck was worse than when I brought it in. They put the alignment back to the old numbers, did another update and another alignment. The issue still persisted. I told them it is still pulling to the right and the steering wheel is cocked to the right when driving straight. They rotated the tires and the tech said I must have gotten a bad tire as now it drives straight. I took delivery and drove it home. On the way the steering wheel was still off and to the right. It now pulled to the left and a slight vibration in the steering wheel. Almost like the truck is fighting itself to stay straight. I was going to schedule another appointment but on my way home from work I saw Matt Bowers Dodge. I was at 586 miles on the odometer and figured I'd run in for the first oil change and see if they had any suggestions for the alignment issue. After the advisor trying to talk me out of an oil change I told her please do an oil change. I know how many miles are on it. She said they would do the oil and look at the pulling issue and perform the TSB that is for the 25' Ram 1500's After sitting for 4 hours at the dealership I was given a repair Bill for $170.12 for an alignment on a brand new truck that has a published issue with them pulling with an open TSB. I asked why am I being billed for an alignment. I only agreed to pay for an oil change. With attitude I was TOLD alignments are a wear and tear issue you're going to pay for that. I asked the cashier for a manager as new first owner trucks have a 12 month 12,000 mile warranty and this is the second (technically 3rd time) this truck has been in for this issue. He couldn't find a manager as the dealership was closing so as it not being the cashiers fault I paid him and now exercising my options. Upon leaving I noticed they put incorrect mileage on my repair order and no alignment spec sheet was given. (Everytime I've had an alignment done I'm provided with the printout). The correct mileage is 586. I'm beginning to wonder now if they even did the oil change I requested. While driving home the alignment is the worst it's been. The steering wheel went from 12:30 position to a 1:30 position. If you let the wheel go while driving it straightens to 12:00 but immediately pulls left and veers into the opposite lane. Now the truck is dangerous as it won't stay in the proper lane without assistance. First and last time I'll take the truck to Matt Bowers. I'm also filing a formal complaint with Corporate office. What a joke of a dealership.

Manager Mike Hutchinson extremely helpful n professional. He…read morewent above and beyond to accommodate us even though it was way past his closure time. Highly recommend them for business.

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

The best place to buy a car or truck. Everyone was so nice and made the process easy. I sold my…read moretruck and they gave me a very reasonable price.

CarMax the company (not this particular store) has an ideal quick, 1-2-3 process when it comes to…read moregetting a car, and for the most part, we did until we didn't, and 4 credit checks later the process was resolved. Had this been an issue on my end I would've understood but it wasn't so I was more than irritated. When I got here it was obvious that I was aggravated and Tracie came in & immediately took action to get to the bottom of why Carmax kept messing up my application. Very patient, determined, & kind had it not been for her I WOULD NOT AT have bought anything from this company. Carmax company This particular store Tracie

Consistently 5 star experiences at Royal Nissan! Meredith has been my service advisor a few times…read morenow and is always happy and quick to help, as well as thorough. She is so kind and professional! She always ensures I know what's going on with my car and breaks down pricing. All of the service team members are outstanding and take great care of my car, all in excellent timing. It never feels like I have to wait too long, and there is ample seating and vending/Keurig options. Highly recommend Royal Nissan!

I wish I could give zero stars…read more... I am extremely disappointed with my experience at Royal Nissan. In July 2025, I brought my vehicle in because the A/C had stopped working. I was told the compressor needed to be replaced, and I paid over $3,000 for the repair. I chose the dealership because I believed I was paying for experienced technicians and quality work, even though it was more expensive than other repair shops. Less than a year later, in March 2026, my A/C started blowing hot air again. When I called Royal Nissan, I was told I would have to pay another $99.95 diagnostic fee just for them to look at it. After spending more than $3,000 on the original repair, I found that unacceptable. Now, in July 2026, the A/C has completely failed again. I took my vehicle to another repair shop for a second opinion and was told the compressor is locked up because it was not properly lubricated during installation. If that's true, this wasn't normal wear and tear, it was an installation issue. I have always trusted the dealership to service my vehicle because I believed I was paying for expertise and reliability. Instead, I'm facing another expensive repair just one year later. I feel like my hard earned money was wasted, and it's frustrating that the dealership wanted to charge me another diagnostic fee instead of standing behind such a costly repair. I hope Royal Nissan will take this matter seriously, review the original repair, and make it right. Until then, I cannot recommend their service department based on my experience.

I have been a Mercedes owner for many years, and I absolutely love Mercedes-Benz -- I'm a proud…read moreMercedes girl! I have been working with Allen, the sales representative at Mercedes-Benz of Baton Rouge, and he has always been wonderful. Recently, I also had the pleasure of meeting Mathew George, who is Allen's manager. Both of them assisted my husband and me in customizing our beautiful 2027 CLE. They were both extremely professional and patient, which meant a lot to us throughout the process. It was fun and exciting, just as I had hoped it would be. Now, I can't wait for our new car to arrive!

Great custom service and all the perks of having your car serviced at a luxury dealership. While…read morewaiting for my car to be serviced they offer a wide variety of snacks and drinks as well as comfortable work spaces. Amy has always been amazing and I felt my time was valuable as well as my business.

It was a nice drive from NOLA to BTR, that went well. Lol…read more I tried to call PRIOR to making the 80.8 mile drive to the facility to ensure 1) the vehicle was still in place 2) inquire of the condition 3) make sure they would be open Memorial Day. Well the answer to the 3rd question was resolved by the website. questions is 1 and 2 remained unanswered. Soooooo in spite of it all I took a chance and made the drive. After all, it was Memorial Day, BTR is not a bad drive and I was interested to see what the outcome would be. I will say this is a great idea. Whoever came up with. It is a great idea. You basically go on the website. See if the vehicle is in place, head on over and you remove the part yourself. There is a $2 admission cost, but if you sign up for the free VIP membership, there's a reduced price. And as a VIP member, your privyy to all sorts of deals that they send you via email or sms messaging. They provide you with wheelbarrows in the event that you have a heavy load to carry. But other than that, this is a DIY and it's best. So bring your OWN TOOLS!!!! Rows and rows of cars. Just imagine a vast wasteland of vehicles, but in a semi ordered fashion. In designated row and even particular spaces ie C304. All are ready to be taken a part as one needs. What I saw on the website versus what I saw in person we're starkly different. It was the Amazon vs Wish version of items. I must admit the vehicle that I was looking at it been there since March 2026 and this is the end of May 2026. So understandably things would be different. But my goodness, there was barely anything left of the vehicle. For your convenience, there's a handwashing station as you exit the yard. I found this to be beneficial, those junked cars are full of grease, grime & stagnant water from the rain. Also, in addition to being able to remove parts there is an area near the front door where they also sell other things. I guess things that they found in the cars, i.e. shoes, purses, etc.. Annnndddd I also found that they sell batteries and used tires. And they even have cars for sale. I did leave with a piece for my car, but not the ones I came for. So the trip wasn't a TOTAL BUST. I would return, maybe not to this particular location as there is one closer to my home, but I do like the idea of being able to find parts for the low-low. And I would also bring a person that is mechanically inclined to help with disassembly of the vehicle part that you need. I found the employees to be pleasant. Not very helpful, there was a sale going on and had I not mentioned it, the cashier was not going to share that information; HOW RUDE... Lol As I left, I heard in my Spirit, one man's trash is another man's treasure. This place truly embodies that adage.

I thought I'd never have to visit a junkyard again but here I am, thanks to owning a rare vehicle…read morethat contains discontinued parts from the manufacturer. I was in search of a driver side door actuator. I actually ordered one from EBAY but it didn't include the floor and trunk manual release. I took a look on Pull A Part's website for shits and giggles expecting them to have every model CTS except a coupe. To my surprise, the Baton Rouge location had a coupe in stock. Now the flip side was wondering if this part was still in the car. I drove an hour by both holding my door closed by hand and tying a strap to it, lol. Pull-A-Part granted me free admission for being a veteran. I arrived to find the part was still there. Now the other flip side was wondering if the part was still operational since you need the vehicle powered to test the actuators and the batteries are removed. You also need to remove the backseat, rear interior panels, and seatbelt to access the door actuator. Luckily Pull-A-Part has the vehicles elevated and spaced out which creates a decent work environment. I didn't even mind the fact that it began to rain. I even removed the passenger side door actuator for when it's needed in the future. Pull-A-Part discourages working on your vehicle in the parking lot. I needed to verify the driver actuator worked so I installed it quickly since my backseat and panels were already removed. I plugged it up and it didn't work. Disappointment was an understatement. Then something told me to pull on the floor release. The chime began to sound after hearing the actuator click. I closed the door and it worked. I did a little dance not caring about being seen, then I quickly hit the road after gathering my tools! P.S. Pull-A-Part only offers store credit. No refunds.