Had a fantastic experience with the team here. Punctual, knowledgeable, friendly, and well priced…read more Would highly recommend and use again.

Jeremiah scheduled work for Thursday October 8th & Friday October 9th. He received my non…read morerefundable deposit right away but then I did not hear anything back for days from either Jeremiah or Tammy (Jeremiah's wife). Jeremiah finally answered the phone on the Thursday in the am. He said he couldn't make the scheduled time and would have to reschedule. I was called back by Tammy and the work was rescheduled for Friday and Saturday instead. We were needing to get it done so we agreed. Work was finished up later than what we were told, Saturday evening at about 6 pm and I told Jeremiah I would e transfer the amount owing in the evening after are Thanksgiving dinner we were in the middle of having at the time with our family was over. While cleaning up from dinner I twisted my back (an injury from a car accident years prior) and went straight to the couch. Therefor I did not have a chance to e transfer the money that evening. The next day I was laid up in bed on muscle relaxers and had my phone turned off. When I turned on my phone about 8:30 pm I was shocked to find 6 phone calls, 4 text messages and 1 phone message (all starting at 9:40 am all in less than 12 hrs) all wanting the money owed. I sent Jeremiah a text message right away at 8:40 pm apologizing and explained my situation and sent the money owed and his reply was. "As per our contract payment is due upon completion". I am all for supporting small business but this is unnecessary and wrong. There was no communication from Jeremiah for days when he had received my non-refundable deposit, no communication or lack of for reschedule. We agreed to have work rescheduled done but not expecting into are holiday dinner all while we hear the sander and dust around due to their rescheduling issues but a few hours late from me ( also on a long holiday weekend) to pay the amount owed and I receive over kill of messages and phone calls. As far as I am concerned Jeremiah and Tammy were very unprofessional, lack of compassion and no understanding. **Edit- after sending my money I owed in full at approximately 8:50pm Sunday 12th. Jeremiah sent another text at 9:12 offering a 15% discount. The full amount I owed had been paid in full, but I feel he did this so he could say he offered a discount and I didn't except. He had already deposited my e transfer!! how can you give me a refund when I had already paid? again lack of organization lack of business honesty. He was missing the point of customer service, compassion and just human kindness and his as well as Tammy's harassment of text messages phones messages and phone calls (11 in total) in a 10 hrs time period on a long holiday weekend.

Nick came right on time and went above and beyond the service I needed which was to fix the shower…read morecontrols. He checked the salt level for my water softener and also replaced the water spout in the other bathroom. I highly recommend their services!

These guys are amazing!!! Lance is an amazing guy and talked me through fixing my furnace. So…read morepatient with me and friendly. Very knowledgeable and helpful!!

I totally feel ripped off simple tub leak quoted a 1000.00 to fix for 60 dollar partread more

Contacted this company because we didn't have hot water and they said two weeks before they could…read morecome take a look. Lol Contacted another company yesterday and they are coming out to take a look today. If you are too busy just say so. Stear clear.

Nahom came today Oct 3 2025 to fix our plumbing issue and did an excellent job. He was Courteous,…read morehelpful and patience and went the extra mile to make sure everything was resolved. Rooter's customer service was also very responsive and dispatched their crew right away. Pricing is also fair and honest.

I had called Mr Rooter in Cambridge to fix a leak under the kitchen sink the gentleman that came…read moreout Jermaine was very polite examined the problem and explained the options. He was very knowledgeable and completed the job perfectly. The estimate was free no pressure to do it no charge if you did not want to proceed and no up selling to get you on a plan like another company with a big name around here. I would use Mr. Rooter again and highly recommend them. Thanks Jermaine for the great job .