Renewed my lease recently so still living at their property. We've had a few maintenance issues that were not anyone's fault, and Reliance has been pretty on top of sending folks out whenever something comes up. Application and lease signing has been straightforward and by the book. I pretty much use their online tenant portal for all communication, and always get a reply within a day. Trying to reach them by phone is very hit or miss by comparison. read more

I do not recommend renting from this property management company due to serious communication failures and avoidable delays. We were initially denied due to an employment verification issue on Tuesday, appealed, and were re-approved on Wednesday at noon.. before other applicants were approved. We wanted to secure the unit immediately on Wednesday, and provided a move in date as requested, but were unable to do so because next steps were delayed without explanation. After approval and confirmation that she was going to send the agreement, we were asked to resubmit ESA documentation on Thursday, despite having already provided it earlier. We resent the documentation on Thursday at 3:00pm, expecting her to send the agreement right after (like she said she would). The leasing agent Eustina, did not accept or escalate it and instead repeatedly requested a "valid signature" without explaining what was missing, despite multiple requests for clarification. This led us to unnecessarily contact my psychiatrist to ask about rewriting documentation that was already complete and valid, which is incredibly disrespectful to waste someone else's time like that. The documentation was from a licensed psychiatrist at OHSU, yet at one point the agent referenced information from Pettable (an online ESA service) rather than properly reviewing documentation from a treating psychiatrist at a major hospital, which was concerning and unprofessional. I had to contact the leasing office after they had unfortunately closed at 6pm on Thursday. I could've contacted them before they closed at 5pm, if it wasn't for the unnecessary delay by Eustina. The leasing office opened at 8:30am Friday, and by 8:50am, management reviewed the same ESA documentation and approved it immediately.. clearly demonstrating there was no actual issue with the paperwork. Unfortunately, the unnecessary delay from Wednesday and Thursday into Friday allowed another applicant to move forward and secure the home. We were never clearly informed that the process would be treated as a first come race rather than completion by the stated deadline. (Even though we were approved a whole day before). Although our application fees were refunded, the experience caused significant and avoidable stress due to poor internal communication and handling. I strongly recommend to look elsewhere. read more

Moving and finding a place can be very difficult and stressful, through this process Eustina has been nothing short of amazing. Her dedication to helping find a home that fits and flexibility shines through. I've really appreciated her time and effort making this process smooth. read more

Terrible! Spent 3 yrs with them, They don't fix anything completely, and they're rude when they do have to show up for maintenance requests. Multiple times our mailbox got broken into, our storage until downstairs got broken into and everything stolen. Kept raising rent and adding "utility fees" when that wasn't on the lease. Put in my 30 day notice and that's when it all went downhill. They will lie to future landlords and give bad references. Being a good tenant for so long and going through a hard time doesn't matter to them. Read all reviews before considering renting a home from them. If I could rate negative stars, I would. read more

Terrible, lazy managers seems to know more about tenants rights and what they are not required to do Than what their job is As property managers. Everything is met with an excuse or reason why they can't. I actually answered the phone one out of six times. Several requests were completely ignored . I literally never saw the maintenance people ever. They did things that weren't even asked and charged me. I was a property manager for 10 years. Simply unacceptable. not recommended. read more

Absolutely horrible. Wouldn't deal with mouse infestation for 2 months until I threatened to call the housing inspectors, then they came right over. Worst ever. Property owners: if you want your tenants to be treated like shit and your property to fester with delayed maintenance, this is your company. If you don't want to be a slum lord, run elsewhere. Tenants: Patricia may is nice on the front end, but once they have a signed agreement it becomes a hostile relationship. Just know what you'll be dealing with and decide if the property is really worth the hassle that is surely coming. read more

I just leased an apartment in NE Portland and the process was easy and straightforward. Patricia came out to show me the property within an hour after I saw the sign in the front yard. I liked the place and started the leasing process. My emails were quickly answered and being able to receive and return documents digitally online was very helpful. A couple weeks later I moved into a very clean, freshly painted apartment. I look forward to being here for a long time. Thanks Patricia. read more

I see many reviews happy with moving in and initial response. Reliance property management, specifically Patricia May will leave you hanging once you've signed a lease. Take video of EVERYTHING upon move in and even if you do, as I did, they expect tenants won't take legal action. Terrible management for tenants & landlords. read more

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If you're a property owner, don't pick this company. They are unresponsive, and will grossly overcharge you while leaving your tenants begging for basic habitability. For not 8 days, 8 weeks, but an average of 9 months. If they tell you they hired a maintenance company, it's likely one they own. You should look into that. And if it seems like a unit has been vacant for longer than it should be, it's probably because they're collecting rent and not telling you. If you are a tenant, keep looking. Most property managers are dirty, but this is one of the worst. They will lie and bully you, change the accounting software figures, or blame it on an employee that no longer works there, (even though they knew what was going on). Your personal information is not safe here either as both another company and myself were sent 2 other tenants private info when asking for my own. Fyi: Property Managers have to get a real estate license to broker properties you might want to look into those laws and rules also. I have never experienced such careless, negligent and ruthless greed. More people need to speak up because if you're not the solution you're the problem. In reading others reviews I noticed Alan Boyers name, who is a dishonest snake. But the business has been sold to Tim Gray who will blame all problems on Alan. Beware Tim is just as slimy. And fyi, to be Ps The vagueness is only because I'm still a tenant. read more

Reliance Property Management - Screenshot from their website. - Property Management Near Me - Lake Oswego, Oregon

The are raising my rent $500 a month, a 35% increase in my leasing terms. I am a single mother and they are essentially forcing us to move for no other reason than their own greed. Not only that but they have been a horrible management company to deal with, when I moved in here my building was owned by another company. They have never once answered the phone when I called, they will ignore emails, there has been a trash issue at my place the entire time they've managed the building. Currently the trash room is so full I can neither recycle my items or throw them away because it has been weeks since it's been taken out. If you can avoid renting with this company, do it. They are shady and incompetent. read more

There was no reason to edit my old review, so here is my new one, written with the benefit of hindsight. My apartment was old and a bit shabby but spacious and in a great location. I spent hours cleaning before I left (with photos and video to prove it), but they still took about $150 out of my deposit, including a $50 "hauling fee", and didn't respond to emails or voice mails about it. Not enough to go to court, but enough to really piss me off as a tenant who left a clean and improved apartment, and enough to make me think back on my time in a Reliance property and realize how much I put up with over years I lived there, including: - The apartment was filthy when I picked up the keys, and they only gave me a $50 credit. The bathroom reeked of smoke and had tobacco stains on the ceiling. - kitchen and dining room were torn up for SIX MONTHS due to water damage. I was not relocated or given the option to relocate. I was originally told it would only take a couple of weeks. - during construction, the workers left the back of my apartment OPEN completely, or just leaned plywood against it. Complained many times before someone finally made them at least bolt the plywood on before leaving each night. Even then, they left a hole in the subfloor - During this time, I had no functioning kitchen and my apartment was cold, and total strangers in and out every day while I was at work. - I paid full rent throughout. After, I calculated how much I should be owed under Oregon law for not having the full use of my apartment for months on end. The owner and management had the audacity to fight me and nickel and dime me after all I put up with, claiming that because they let me choose paint colors, I didn't deserve the full amount. I ended up settling for much less because I worried about retaliation. - Shortly after, I found a RAT in my kitchen, and discovered the contractors had left a gap under the counters leading straight to the crawl space! Reliance's solution? They shoved steel wool intothe gaps rather than actually repair them. It did keep the rats out though! - Front porch/patio area was ripped up and redone no fewer than 3 times in the 9 years I lived there, and kept having the same water intrusion issues until eventually the whole front room had to be torn down to the studs and redone and I had to move out for 6 weeks (could have just been done right the first time, one would think). - The last couple of years it became very difficult to reach maintenance. I noticed water intrusion in the living room when my window frames cracked and toadstools were growing, but I couldn't get ahold of anyone. I called the main office to tell them, and they said the maintenance manager was out of town and no one could help me (with major structural damage and a potential health hazard) until she got back! - Ultimately, nothing happened until I received a notice that my rent was going up more than $100 a month and I pitched an absolute fit - There were many other smaller issues and inconveniences, but I wanted to keep my affordable apartment so I didn't raise a stink. I made many repairs myself that improved the conditions. - I cleaned the whole place when I moved in/out and maintained it well over the years, and I had it professionally cleaned at my own expense a couple times, and I personally removed all the tobacco stains - I have a lot more that won't fit in this review! Wow, it's amazing to write all this out. It's funny how you can get so used to bad management that you don't realize how awful things are until you distance yourself and lay it all out. Reading this, I can't believe I actually stayed in this place and didn't take legal action at any point. I'm not at all surprised they took part of my deposit after I put up with them all those years. Rent increases were pretty minimal over the years, and the location was nice and very close to my office, but in retrospect, living there was a rollercoaster! read more

I had a very nice apartment in a great location that had been totally redone and from what i could see may have been the best in the complex. My complaint is that $380 was deducted from my #1050 security deposit for cleaning $155 - hauling $55 and painting $175 - charges which are evidently given to all tenants who have moved regardless of the condition of the aparment. A friend and I (she cleans move-outs as a profession) spent one whole day cleaning the place until it was spotless. I left nothing behind to be "hauled" and to my eyes at least nothing needed to be painted but I was not there for the walk through since I had already left town. I contacted Patricia for information concerning these charges but have heard nothing. I do think they are the standard monies that Reliance keepts from all tenants I did love living there so the above is my only complaint but I hate being scammed. I was Rachel's neighbor so I know her review of her experiences is true. Like everything else in life, you take your chances. read more

Worst experience renting in our entire lives. They won't do ONE thing to help you if you have problems with your loud, 4am-party-on-sunday disrespectful neighbors in a condo. They will send you some passive aggressive emails and treat you like crap. Some of the absolute worst people I ever had to deal with. read more

Warning to All homeowners, stay away from this company. They named as Reliance, but their behavior was totally not reliable. Extremely bad experience with this company ever since they changed ownership in 2022. I would rate them with negative score if I could. All inquiries and questions met with excuses. They failed to abide with their responsibilities due to landlord, which explicitly stated at the property management agreement. They had no communication with landlord when a tenant moved out. After returning full security deposit to the move out tenantwithin 30 days, they ordered multiple expensive services (including cleaning, painting and maintenance) and claim those items as market ready, which were apprantly beyond normal wear and tear. And it was supposed to deducted from tenant's security deposit, but they ordered it without owner's consent and then made us pay for that afterward. It was highly possible those service companies are owner related, because they are charging way much higher than the market rate. Also, they fail to comply with Oregon rental law, they wired the tenant security deposit to landlord after collecting their manangement fee (yes, 6% on security deposit) instead of holding tenant's security deposit at a trust account. read more

We lived with Reliance for 2.5 years. They did a good enough job responding to issues as they came up, so I'll give them two stars to be fair. BUT when we moved out, all hell broke loose. Our security deposit was $1,400. After the one month after we vacated, we received a check for $79 back. The charges? The claimed the apartment had mold. Repeatedly we had made requests regarding the aggressive mold, most notably when we discovered a crack in our shower that was leaking water into the subflooring. They at first reacted quickly to this, making plans to temporarily move us out and install a new shower since extra moisture in Portland is a no-no. When the contractor couldn't work in the time frame, Reliance never followed up...leaving the water to drip, drip, drip. Also on the charge list was $252 for repairs...which according to them was to detangle blinds, which at $50/ hour for repair crew (Reliance's number) that means it took them...5 hours to detangle blinds? Huh. Yeah, Reliance looks nice, but they will screw you over once you move out. They represent what Portland has become: Neo-liberals who are massive capitalists but try to seem like anything but. Don't use! Here are some pictures...does this merit $1,300+ in charges? read more

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Run away as fast as you can. These people are not normal especially the property I lived at. I literally leave peacefully over a year at the complex and then this couple moved into a vacant apartment underneath me but obviously had no idea what apartment living was like. It was just me and my son so we were not loud by any means.. however somehow within 6 weeks or so they got the whole neighborhood to go cosbying on me and accuse me of horrible things I'm even sure my next door neighbor stole my dead mother's ring because I had dropped it near the parking lot and he was outside at the time I was loading laundry. Terrible people horrible horrible managers and Alan is a snake in the grass. I still have PTSD from this nightmare not to mention an eviction which is very wrongful in my opinion and I will fight to court until the day it gets removed. Run as fast as you can this place is going to trap you with one thing or another read more

I recently worked with Patricia May on the lease for a rental house in NE Portland. She has been very responsive, thoughtful, and reasonable-- especially as we've worked through a few minor fixes to the property. I've been thoroughly satisfied with my experience, and I would be happy to work with her again in the future. read more

THESE PEOPLE SUCK!!! At first they were all helpful and responsive to my maintenance requests (old windows losing their insulation, bugs coming through the bedroom window constantly, ants all over my kitchen, the sliding door totally off the track and missing a part). They came and fixed everything (or tried to) the first time, anything after that, FORGET IT! I called weekly to follow up on my calls after that and left messages and sent emails FOR TWO MONTHS with NO REPONSE FROM MAINTENANCE WHATSOEVER! I was starting to get paranoid that maybe I was getting kicked out and they didnt care anymore. I even asked! Apparently they've all "come to a decision" that I dont need those items fixed but I was NEVER informed of the decision. I also tried to renew my lease again because I took care of most of the problems myself but they WOULD NOT let me do that, they MADE ME go month to month because "I wasnt happy with the place". I believe Im adult enough to make that decision on my own thankyouverymuch. Now that I'm moved out, I guess I didnt "clean the place" well enough so they're taking that out of my deposit, now they're asking about some paint cans that were in the storage that I had NO CLUE what they were except that they were big tubs taking space in my outside storage so I threw them out! They didnt tell me they were there, what they were or not to throw them. They dared ask me "if I took them", right..... to do what?!?! GRRRRRRRRRR if you can avoid these people, I'd do it. If you dont have too many requests or need any sort of attention to your rental, then this place may work just fine for you. read more

I love this company! Management is very flexible and is willing to work with you where you are in your life. I have been renting with them for over 5 years now, but I am in the beginning stages of moving and I have been trying to find anything that is a better deal than what I already have. No luck. I just looked for a different property on the Reliance Property Management website and I think I found a new home! No Application fee. Pet Deposit is $100!!! I looked at some places that were going to charge me a $400 pet deposit plus a pet rent of $15 a month, I said that that was high and they told me it was standard! Yikes! For now I am sticking with Reliance. read more

Just moved into an apartment off Belmont on the SE side of pdx with a boyfriend, split with some complications 2 1/2 months in. Patricia May, our property manager, was so understanding with the complicated situation. Once the paperwork was done, locks were changed the next day. It has been great working with this company. Quick to respond to concerns and maitenance. Also added an oulet in the storage unit so I could use the space as a craft room free of charge. Great company to work with! read more

Moving into a new home should be a joyous, exciting experience. This company completely takes that away. They don't care about their tenants and obviously don't care about their properties as they are slowly falling apart. When an issue is brought to their attention, we hear excuses, the blame game etc. just fix the problems. We have requests that were put in months ago that still have not been resolved, some in which are safety concerns. The place was absolutely filthy on the day of move in, this was after they had their "cleaning crew" clean the house. So we spent hours cleaning the property before we could even begin moving things in. Again when we contacted the office we were given excuse after excuse and blaming others. This is a large company that should be able to maintain these residence, they clearly cannot. Issues we have had in the past three months, broken ac, broken furnace, broken dishwasher, electrical wiring not up to code (very dangerous situation that we luckily stumbled upon), broken shower doors, cracked windows, no screens on windows, some windows don't lock, pedestal sink not secured and falls over. read more

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Patrica May and her associate (I wish I remembered her name) were both great at helping my husband and I find a place here in Portland. We moved all the way from Georgia and had zero guidance on where to live for the best commute to work and within our budget. They helped a ton. They also were very accommodating getting us our keys early so that we could move in and get out of the hotel we were temporarily in. We love our apartment! Thanks so much guys. read more

My family moved to Portland and rented an apartment with Reliance sight unseen. We had an issue with a loud neighbor and they helped us move to another property. Patricia and Jennifer have been great throughout this process. Any maintenance issues are dealt with in a timely manner and someone is always there to help us. I recommend Reliance Property Management to anyone looking to rent in this area! read more

Patricia was amazing at helping us navigate this process with our busy schedules. She did a great initial FaceTime showing of the property, and then also was able to accommodate us for a last minute walk through a couple days later. She went above and beyond to answer and questions we had and make the property our own. She was a wonderful help! read more

Had a conversation with owner Alan who told me I was being petty (10 or more times) for asking for a lease to sign before move in date. Poor communication, argumentative, and defensive. Here's a few of MANY articles that site why you should sign a lease before move in: Typically, leases are signed 30 days before the new tenants move in. https://www.rentalutions.com/education/articles/who-should-sign-a-rental-lease-first/ Lease Once the rental application(s) have been submitted and approved, the landlord will prepare a lease or rental agreement. Typically, the tenant must sign and date the lease, and return it to the landlord with one full month's rent or with the first and last month's rent. All co-tenants will be required to sign the lease. Read more: Renters' Guide: The Rental Process http://www.investopedia.com/university/renters-guide/renters-guide6.asp#ixzz4lVRqPChA Do not release keys until the lease has been signed, monies due are collected and the walk through evaluation has been completed as the exchange of keys signifies change in residency. http://www.realpropertymgt.com/signing-a-lease/ Asking for a legal contract when you give someone money is not petty, here's a definition of the word. Asking for a lease is significant and important. Definition of petty pettier; pettiest 1 : having secondary rank or importance : minor, subordinate 2 : having little or no importance or significance 3 : marked by or reflective of narrow interests and sympathies : small-minded The email from their business with the e-sign lease states "Attached is the rental agreement for you to review, complete and return to us on or before July 1st, 2017" Hard to do when you don't have it and it's Reliance's practice to give a lease the day of move in per the owners words. "If you with to arrange to meet onsite to sign a hard copy of the lease and turn over your dues, please schedule a time in advance." Met with representative of Reliance in advance and was never offered this option. The multiple times I asked for a lease, I was never told that their practice is to give the lease at the time of move in. I have all the emails to prove it. Renter beware! read more

We had a great experience renting from this company. Maintenance is super responsive and accommodating, and the leasing process was smooth and convenient. read more

Love how they are always on it when it comes to maintenance, anyway they can be of service to you they make it happen. It's nice to have people who really care. read more

We relocated from out of state and were unable to do anything in person. Patricia was VERY helpful in making this process as little painless as possible. She went out of the way to give us an online tour of the apartment. I was very pleased with how smoothly everything went. I would highly recommend using Patricia! read more

Reliance and it's employees have been great to us! I've lived at this property for about two years and they have been so patient with us swapping room mates and every time we have submitted a maintenance request it was attended to within the week. So thankful to have a great landlord in Portland where I've heard many horrible stories. Thanks Patricia and rpmc you guys rock. read more

I've rented a house through Reliance for the last 4 years. I've found them to be easy, efficient and friendly to work with. They are quick to respond and help where necessary, whether it's an issue for maintenance, website issue with tenant portal (which is super convenient to pay online and request service) or anything else. Also appreciated their helpful house reminder emails during cold spells. Would recommend and rent from them again. read more

They need to fire Alicia Jeffords. She is unhelpful to say the least. I will purposely not look at any of their available properties anymore because of Alicia Jeffords. I applied to some of their properties however, I did not hear back from Alicia Jeffords until 2-3 weeks later. There was no response to emails or voicemails. Not even a quick message to tell me that the apartments may not still be available. I ended up having to call another woman who is part of the Reliance team (but was not the leasing manager for the apartments I was looking at) to receive any information at all. If Reliance decides to let Alicia Jeffords go I would definitely look at their properties again. However, at this point, she is terrible for their business and I will be sure to let people know the terrible experience I had with this property management. read more

The service I have received from Reliance has been wonderful! Thanks to Patricia May, I got the rental I wanted and she made sure the terms were even better than we hoped for, it was a pleasure working with her! Shout out to Hannah too in the maintenance department, she has also been extremely helpful. If you want friendly, professional service, I would go to Reliance! Thanks everyone! read more

A little over a year ago, I relocated to Portland from out of state. Patricia from Reliance helped me to find a rental in a tough rental market. She was happy to provide me a Skype tour of the property and made sure the property was in great condition prior to my move. During my stay in the property, I continued to receive the best customer service from Reliance. My experience with Reliance Property Management has been nothing but positive. That is why I give Patricia and Reliance the highest rating! read more

We had to move into a place quickly and both Patricia and Jennifer were very helpful squaring things away in getting the place ready. They made the quick turn around for our requested move-in date happen! Very happy with the place! read more

Patricia was really wonderful helping us find a nice home to rent. We were stressed because we had a strict timeline and she understanding and efficient. We'd definitely recommend her! read more

I don't even know where to start. This experience has been the best I have ever had renting, and I have lived in a variety of places in the greater Portland area. We are now going on our 2nd year of renting from Reliance and it has been a great experience in every sense of the word. People in the main office are always polite and quick to help whenever there has been an issue. Any maintenance that has been needed, has been fixed quickly and easily without any hassle. My neighbors are great. The property is kept up nicely. I am proud to live where I am and I feel like the people around me feel the same way, inviting over friends doesn't have to be something you dread. From the convenience of having a renters portal for payments with e-check, to making a request through there, even paying rent is easy. Prices are fair with market values in the area, and I am excited to have signed another lease with them. Check them out if you are looking for a great place to live. I hope to live here for many years to come. read more

Patricia and the rest of the staff have been accommodating responsive and professional throughout my stay. The property is quiet well maintained and affordable. read more

We have been renting from Reliance for about 3 years now and we have had an excellent experience renting from this management company. We have rented from quite a few private owners in the past 12 years and Reliance has been awesome and our best landlord yet! The price of our rental is extremely fair, they do not gouge you like many other companies do in PDX. Reliance made the initial application and approval process extremely easy and their customer services does not end after the contracts are signed. They are very responsive with questions and concerns about the house. The maintenance coordinator Hannah is a gem and takes care of the small issues we have encountered in the past 3 years very quickly and professionally. The owner of our home has even made some upgrades to the house which makes it feel like we are getting a ton for our money. I especially like the online portal to pay rent, it makes that monthly payment quick and painless. If you want to rent from a company that cares about your home and your quality of life, try reliance! read more

My experience with Reliance has been nothing but positive. They were willing to lease to me being out of state when no other company would work with me. After a water leak ruined the kitchen floor, they fixed the leak and replaced the floor within a week! The few times that I have interacted with the employees, they have been nothing but responsive and kind! Plus, the rent is really reasonable for living in the Tabor area. I would definitely lease with Reliance again. read more

Ooooof, don't rent an apartment at 2027 SE Madison Street (Highland Terrace). These units are neglected. They have only done minor cosmetic upgrades meaning they may look cute, but they did a half ass job at making them livable. That's why there are so many vacancies. When the season changes you can feel it inside your apartment. There is no insulation so the units are damp and cold in the winters and you're baking inside from the heat of the summer. Maintenance requests take at least 48 hours followed by several follow up emails to make sure they follow up on their commitment. Be prepared for Hannah's (the maintenance dispatcher) annoyance and inconvenienced. read more