Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

Quality care in the suburbs, incredible staff, outstanding professional service. I never thought…read moreanyone could replace Dr. Ernesto Jose when he retired. Dr. Todd Malvey is "new" to the area and taking new patients. He is on the TRICARE network, among other. Old fashioned etiquette with avante-guard medical savvy, pulling together an A+ team of physicians. New to the group is Dr. Kiran Raju filling in the void left by Dr. Gingsberg and Dr. Lewis Feder. And hopefully drawing a crowd of "aging gracefully and well" from the condescending-I-could-care-less-about-your-hotflashes Dr Dina Deldin-Saltin from Marlborough. The St. V's medical group is an ode to people in the burbs!

They moved down the street. Employee turnover ridiculous there which is a reflection of…read moremanagement and if they can't run an office and keep their staff, then they can't manage my care. Left practice as patient. Tired of seeing a new face everyone I go and having to correct multiple mistakes entered into my medical record. Staff always sounding stressed when I or my husband call

I'm getting tired of physicians assuming I'm poor and can't afford things when I'm a patient here…read more On one occasion, I needed pain relief when migraine pain, which is incapacitating, hits. I had in mind nasal Imitrex as pill form is useless if you get nauseous & vomit. Student physician says pill form will save me money. I have private health insurance with drug coverage. Student physician needs authorization from MD, who says Imitrex in a pill is useless for those with nausea & vomiting & gives me the nasal spray I want. On another occasion a MD who consulted with my 10 year old recommended a decongestant. Again was offered help for my pocketbook which was not only not requested but didn't work. Also physician's directions for medication didn't match Pharmacist's. Half a century on the planet & any other practice has student physicians they ask, "Would you mind being seen by Student Doctor X today?" and I always give consent. Would it be too much to ask UMass to do the same? At this rate UMass may be losing me as a patient.

Every time I have had to go there, they were polite, courteous and seemed to know what they were…read moredoing. Well organized and we only had to wait a few minutes! The Dr. Took his time and did tests that I was concerned about. Great alternative to the ER WAITING ROOM! Thank you Urgent care!!

Context: I injured my back and have been experiencing EXTREME pain and horrifying muscle spasms…read more Had to get an x-ray and awaiting the results. Sarah calls and leaves a VM stating she has my results. I call back and speaking with Sherry. I introduce myself on the call and state why I'm calling. Sherry replies "...okay so...". Now I'm confused because she sounds like she doesn't know what I'm talking about. She asks why I'm calling and I explain again and ask what information she needs from me, she's still acting like she doesn't know. I state I'm getting frustrated and the VM Sarah left only states to call back that number. Sherry asks for my name, i reply "as mentioned at the beginning of the call, my name is....". Sherry responds and basically cusses me out saying I don't need to be rude and talk to her with my tone. Mind you, I'm in excruciating pain on the verge of tears. I start recording the call on my end because I was appalled with her response! I explain to her my predicament and finally was shown some empathy. I shouldn't have to explain my life story and break down into tears for a healthcare professional to show some empathy. Sherry does not need to be working there or in healthcare. Sarah was AMAZING! :) She deserves to be recognized for her upbeat demeanor and excellent care. Sarah is the reason this review is getting 1 star. Thank you Sarah for your kindness EDIT: Both Sarah and Sherry are trash. Sarah said based on my results, I got a referral for PT. Sarah stated she will send over my referral to the PT office. She told me to call in an hour but I know these things take a while and called a few hours later and left a VM. I called again this morning and was speaking to someone, getting registered, and turns out, Sarah NEVER sent it over. Neither Sarah or Sherry belong in healthcare. Carewell Northborough has the absolute worst care and customer service. You're better off going to your local witch doctor.

Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

I had a very disappointing experience at this GenCare. I arrived at 7:45 PM, 15 minutes before…read moretheir posted closing time of 8:00 PM, only to find the doors already locked. When I knocked, an employee inside the building told me they closed at 7:45 PM, despite the sign and website stating they close at 8:00 PM. This was extremely frustrating, especially with my sick baby in need of care. I hope they can improve their communication and service hours in the future.

Very convenient location, usually short wait times if you go during the middle of the day, great…read morestaff all around. I have had great experiences here and I've been multiple times over the last few years. I prefer coming here over my PCPs office next door. Dr. Fitzgerald and Dr. Scheinfein are both fantastic. Would highly recommend

stay away I made an appointment yet see many walk-insgoing…read moreahead of me. when I questioned this was told they accepted a "tele- visit" but you asked for a doctor. 20 minutes after appointment time I'm taken in to prep. After waiting another 15 in the little room the fire alarms start and I'm told it's not a drill, get dressed. Right after I walked in I saw a fire alarms start systems specialist enter and go in the back. When I said that they still said get dressed and go outside. No fire trucks came so you know it was not a real alarm. Back in the little room, prepped and 20 minutes or so again a young PA walks in. I asked where the doctor was. He was the only resource on staff. After urine sample determined cause of my concerns, we went on to talk about rectal bleeding. Thought he was gonna Luke or pass out. After a couple wasted hours the overall summary on the report was FATIGUE! They recommended I go somewhere else. Again at check in they had my issues explained to them but couldn't help. I will not support any payment be me or insurance for this waste. signed, Better off elsewhere

I have had a terrible experience with this practice repeatedly in terms of wait time and rude…read morestaff. The worst part is that there is no doctor ever at the facility. Never going back!