We have moved here about a month back. So far everything has been excellent. We love the townhome…read more The use of space is excellent. Despite not being very big, the storage space is exceptional. The layout is very good. The staff is very friendly and very professional. The maintenance staff is very responsive and prompt. The amenities are great too. We love the complimentary Starbucks coffee and latte available all day. The community is very family-friendly.

When I first moved in, I left a glowing review because of the kindness and professionalism of Max…read moreand Lindsey -- they are truly amazing employees, and I can see they're just doing their jobs. My respect for them remains. However, after living here for just one month, I now realize I may have spoken too soon. I would not recommend this place to anyone who is recovering from cancer, celebrating life, or looking for a supportive community. I am in remission from breast cancer, and I have been doing my best to enjoy this second chance at life with my family and friends. My best friend is a truck driver, and I dog sit for her while she's on the road -- this has been met with complaints. I've been written up multiple times for very minor things, including briefly blocking a neighbor's garage while moving a mattress. Instead of my neighbor knocking on my door, they went straight to the office. I'm now being told that if I get one more complaint, I'll be evicted. I have a solid rental history with no issues at previous properties, so to suddenly be treated like a problem tenant feels unfair and targeted. I'm not allowed more than two guests at the pool, which makes it hard to gather with loved ones. I can't properly celebrate my daughter's graduation, or mourn and remember my other daughter on the anniversary of her passing -- even simple family support is treated like a disruption here. To make matters worse, I subleased my unit and haven't even started the official lease term, yet they are demanding $25,000 to let me out of the lease. I feel trapped in a space that doesn't support healing, joy, or life. This environment may be suitable for someone who prefers total silence and solitude -- maybe even the elderly or those at the end of life -- but it's no place for someone trying to live, heal, and thrive. Moving here was a mistake. I just want to move forward with peace and dignity, but this place has made that nearly impossible.

Putting this review in for Goodluck before we move in. Office staff seems polite, professional, and…read moregood communication. The facilities seem nice on the outside so tbd

From the owner: Learn more about the apartments and amenities that come with living at Caldera House. Schedule your…read moretour and apply today.

During my 6-year stay at Sawmill Commons, I had a wonderful experience that I can't speak highly…read moreenough of. Their prompt and efficient problem-solving abilities along with their professionalism and kindness stood out to me. The maintenance team works swiftly, and the leasing office staff are exceptionally pleasant. My time at Sawmill Commons will always be remembered fondly as it truly was a delightful place to call home.

I just moved in a week ago. I could not be happier. Not only has everyone in the office been…read moreincredibly nice, I felt they tried to get me the apartment I wanted as soon as possible. It took over 2 months but it was worth it. The apartment was completely renovated and even had new carpet. I had one minor issue for the move in checklist and it was remedied by maintenance within 2 days. Possibly more important -- this complex is very, very dog friendly. From the women in the office (Brianne, Amy and Deann) to every neighbor I have met -- they are all so nice to my dog and to me. This is a friendly place. I loved the layout of this apartment and that's why I chose it. I had no idea all of the other things here I would love. I was selling a house and worried about apartment living -- now I wonder what took me so long. I have not rented for many years, and this life is way better than I remember. I have to give Casto credit-- this place is well taken care of, and they have hired an exceptional staff here.

Seems that Oak Creek management all left or they were bought out some time this year. Our friendly…read morefolks in the office are more worried about their selves than the community. I'll give you a few examples below. Very small things like loud neighbors, free coffee machine being empty are easily over looked as this is common in some apartment complexes but are here non the less. They stated at our walk though that it was a "smart community" i believe they said it was either Polaris' first or only community of that type. This is infact untrue. The locks are keyed, and the AC units are analog as well. We cannot find any "smart" tech here besides the two Tesla chargers and the lockers for delivery. Getting maintenance to come help is an issue now. We have put in an order for our tub months ago and cannot get any help, other than them coming to take photos. The faucet in our sink isnt properly screwed in so it goes unscrewed each time we turn from one side of the sink to the other. It needs a washer to avoid this but they will just come tighten it each time leaving the same problem. The pool isnt cleaned as often as it used to be as most of the time it will have things floating around or a bit of stuff at the bottom you step on. The gym isnt stocked with the extra times they promise i.e. towels and water. Packages here go missing about every other month, despite having spart lockers. Seems like half our deliveries actually make it inside them unfortunately. We can see others having the same problem inside the community message board in the community app. When I had my first issue with rent in 18 months they told me in the ohot that until the 5th its just a $100 late fee. On the 5th they will issue a standard 3 day eviction noticed which you would have "up to or on" the 8th to pay. We completely understood and agreed. When we hung up, a half hour later that letter was on our door THAT day. Giving us less than the agreed date of the 8th. When we first arrive we loved this place, recommended it to everyone. Slowly, they are changing our minds little by little each month. Please take these things into consideration when moving here.

Amazing place to live and build yourself at! I love it here!…read moreI especially love how the staff treat me with care. Access to the community center and gym is a plus. It feels like you're on a retreat!

I don't know if it's a new management company, but it's no way to get anything fixed in apartment…read moreand they are not responding for calls for weeks, office is closed, don't call back and service is just terrible now. Been waiting for help with clogged sink for 2 weeks already...

I like the apartments a lot. A little smaller than some of the other options I looked at and I'm…read morerelatively new, but I like it a lot so far. Clean, friendly, and very comforting. Morgan is a relatively new hire at Stafford House but you wouldn't be able to tell that by talking to her: all of the documents were ready to go when I arrived to sign my lease, the apartment was clean and she took extra effort to make sure everything was in order, and she has made the process much more simplistic than I was expecting. I like the location a lot, but I am biased by it's proximity to both my work offices and family.

The ladies in the leasing office are amazing. They were so helpful when I went in there and went…read moreabsolutely about and beyond to get me into a unit when I was in a time crunch. I cannot say enough about how much I appreciate their help. Justice, Jessica, and Hailee- thank you again.

I am a new resident and everyone has been so kind throughout my new journey! Needed some…read moremaintenance help and Ashton was on top of it! Such a great community

Grest place to live. Quick response from office on all issues.read more

By far the best price near or around Polaris. The schools are just the icing on the cake! Hidden…read moregem and the property has definitely been improving too!

If you don't want to lose $200 like I did, don't fill out the form here, they just take your money…read moreanyway and raise the price so much that you won't want to go there, if you earn a lot of $$$, the more your rent goes up when they see your taxes

Not the best not the worst. Just recently things have started to fall in line in some ways and fall…read moreapart in others. Compactor is constantly broken, the bulk area is usually in disrepair with constantly broken fence slats. Office to resident request come with a attitude no one asked for.. so I guess pick you battle right? Olentangy school district is the main draw here.

Very poorly managed property. The apartment refuse to do any…read morepest control even when I complained of flies, bed bugs or kissing bugs. This place is dirty as hell Buildings reak of mold and mildew smell, it smells awful I was surprised they even take down reviews so I am putting them on here. They dont manage this place well. They don't empty the trash container until it is overflowing and infested with mice and flies. They wait till the grass is knee length to mow it and then they never blow away the grass after that leaving the place a mess and unwalkable. Coffee machines is out for a week, never clean the the building, constant construction every day since february, building is infested with fruit flies, bugs and coakroaches and Natalie the manager tells me it's "NORMAL" She also said the mold inside the apartment is normal. Also she keeps saying she is waiting for budget from corporate to clean the building which i found it weird. Also another thing I noticed was the utility bill is over $350 for a big 1 bedroom. Overall, this place is filthy and they also have a rude maintainence manager who is so outdated; dude needs to go educate himself on what Hygiene and health hazard is. Another red flag about this place is, all of the leasing office staffs including the maintenace mgr live here. I found that very weird!

I think this apartment complex is really nice & affordable. Put in a maintenance request & came the…read morenext day to get the issue resolved -- so very responsive! I have not personally spoken to the leasing office as my boyfriend lives here, but we both really enjoy the property. We even met some friends playing volleyball! The location was interesting at first, but was quickly overlooked by how close everything is to the property given you can hop on a major highway in less then 5 minutes!