I didn't have a good recent experience here. I had done business with them back in early 2000's and boy was it different this time around.
Dropped off nine (9) Longaberger baskets in really good condition back in October, 2023.
Was emailed a Consignor login to my account the next day but was not given a posted listing of my items with what they were priced at and what percentage I would ultimately receive on that day.
I had to leave these valued items on a door ledge with my name and phone number with no listing, no idea what percentage they would keep, etc. Kept checking and drove back out there three weeks later and they were still not posted to my online account. The gentlemen in the office where the door ledge told me that there were not priced yet.
It wasn't til 11/6/23 that I requested an emailed copy of the posted account listing. They valued the 11 baskets at $227.00.
I went in January and picked up a check for $33.75 and again today February 12, 2024, I received a check for $34.00. I also picked up three remaining baskets that didn't sell valued at $67 total. (I had to search the aisle for my remaining products with little to no assistance.) So, the total sales were $160.00 of which I got $68.00. (I was never told in the store on the many visits to check my account that their take was 60% and mine was 40%.)
Their processes are old, antiquated and obsolete and the women there are not customer oriented or friendly.
I stopped the woman before I left to double-check the account cause when I signed in online it said a payment was issued in the amount of $167.00. She promptly told me that their online website hasn't worked for months and that amount was not accurate which left me with an uneasy feeling.
I told her that I would rather given the valued baskets to someone for the joy of giving would have been worth far more than the percentage and service I received there! read more
