Customer service was aweful! Had an appointment at 1 pm with Scott. He arrived before me so called…read moreto let me know. I apologized for running late and said it would take about 35 more min until arrival. Meantime, asked Scott to proceed with measurements of specific windows since the house was open and I didn't need to be there for that part. My day was extremely challenging and I considered rescheduling but realized I had not saved Scott's number, did not know which office he worked out of. I initially, called a general Budget Blinds number that rang to a central scheduler. However, got there 45 min late. Scott greets me with sarcasm "that was hardly 30 minutes." I apologized again and shared a little about my day, 84 yr old mom in rehab with broken leg, business very wild and so much going on today! Scott replied, "common courtesy would have helped." Apparently, my sincere apology wasn't good enough for him. I was so offended by his lack of empathy, disregard for my personal choice to afford him the chance to earn my business and the fact that he made me feel reprimanded. I reminded Scott that I apologized and it appeared that he wanted to argue and rudely said "so do you want to just move on?" I thanked Scott for his time, said no thanks and left. What a horrible memory that occurred in the Kitchen of my new home! If this type of attitude is acceptable to Budget Blinds, who needs them? Certainly, not me.

It has been a nightmare dealing with this company! They came out on July 24th to measure for a…read moresingle plantation shutter, told me it usually takes 2-4 weeks, but due to COVID, it could take up to 8 weeks (for a single shutter for our front door!). It has now been almost 11 weeks and still nothing. After emailing a few weeks ago, and calling (with no return call) we we're told it was scheduled to arrive on September 30th and they would schedule install "a day or 2 later." Today is Oct 7th and nothing!

I called Michael in need of blinds for our business. He beat both 3 day blinds and zingas price…read moreestimate drastically! It felt like home having him around, such a great local company and fantastic customer service! Michael is young and eager and exactly the person for the job! Couldn't recommend more.

From the owner: Hi this is michaelread more

I absolutely love my shutters! High quality and I have received so many compliments! Keep up the…read moregood work!

The quality and installation of shutters are top of the line. The shutters are built to fit your…read morewindow.(Custom made) They are built locally and the staff are so nice and very professional. Priced fairly and quality outstanding. Great web page for exploring some of their products.

I've used them for 4 rental properties and my own home. Highly recommend. Lots of options, fair…read morepricing, prompt responses and they do what they say they will.

If I could give Pinnacle Custom Window Coverings 10 stars, I absolutely would. We live in a custom…read morehome and I have been incredibly pleased with the quality and customer service that Pinnacle has provided. If you're looking for window coverings that are high quality but don't break the bank, I encourage you to call Pinnacle. Our home feels elevated with the remote controlled shades that we purchased from Pinnacle and all our guests comment on how sleek they are, and we agree! Pinnacle is pressure free, provides excellent service and has many options to chose from. Highly recommend!