Extremely Negative Experience with Rent Solutions: Administrative Neglect and Disputed Charges I am sharing my factual experience after living for 39 months in a property managed by Rent Solutions, so prospective tenants and property owners are aware of how this company operates. I possess complete documentation--including payment receipts, bank statements, emails, and official records--supporting every detail outlined below. Here are the facts regarding my tenancy and move-out process: Disputed Deduction from Security Deposit: They are attempting to withhold $425 for an A/C coil cleaning. Over my 39-month tenancy, the management never conducted preventive maintenance on the HVAC system. Truly fascinating how they expect a tenant to fund years of deferred maintenance that they neglected in the first place. Failure to Return Security Deposit Within Expected Timeline: It has been over 31 days since I surrendered the property, and I have yet to receive the return of my $2,195 security deposit, exceeding standard response frames. Consistent Unresponsiveness from Property Manager (Lisa Connors): My experience with Ms. Connors was marked by a complete lack of communication. Multiple attempts to contact her regarding property issues and emergencies went entirely unaddressed. Apparently, her customer service is purely theoretical, as I had to deal directly with the property owner to resolve any actual issue. "Masterclass" Accounting and Inappropriate Outreach: In a display of administrative brilliance, the director/owner of the company found it appropriate to call my wife to passionately demand an alleged "short payment" from a year ago. A thorough audit of my bank and payment records revealed that this "missing payment" was actually a phantom debt created by their own accounting errors when taking over management (they double-billed during the transition month and mismanaged their own credits). It is touching to see such enthusiasm in chasing down a mistake their own staff created. Unhelpful Customer Support and Broken Promises: When contacting their office for clarification, staff disclaimed knowledge of the file, redirected me to Ms. Connors despite knowing full well she never answers, and promised a same-day callback that, naturally, was never made. Disproportionate Fees: Due to a minor delay caused by a banking issue, they slapped us with penalty fees totaling nearly $300, reflecting extremely rigid and aggressive fee practices. Conclusion Based on these documented events, it is my professional opinion that Rent Solutions demonstrates poor administrative practices, inadequate communication, and unacceptable customer service. All physical and digital evidence has been compiled and preserved for legal review or formal dispute procedures if necessary. I demand an immediate review of this account and the full refund of my $2,195 security deposit. read more

I have been a renter with this group for about 5 years. Any repairs I have called about Lisa Connors has gotten someone out to my place sometimes a little too fast! I have had 3 or four appliances break and they were replaced immediately. She has never let me down getting things handled. Including after the storms. I have had no problems with Rent Solutions and have been extremely happy with how well they have taken care of us. As a life long renter.. I can tell if you are doing the job properly!!! read more

Website is terrible it took hours to fill out application still couldn't finish and staff is no help. If I could give them 0 stars I would.

rent solutions are very grimy people, they give you a move out list, and yes I did have the carpets cleaned I had two dogs they never use the restroom indoors, we greed to the deposit refund amount they drag it out for thirty days then lie and say the carpets smelled like dog pee which Is a lie, I will be contacting every place i know how dirty they are. we always paid rent on time the house was not trashed, we scrubbed it moving out, and still they lied on us. do not rent from rent solutions. pets or no pets you won't get your deposit back. I was fine with the amount the deducted for the cleaning which didn't need done cause I scrubbed the house, but charged us for carpet cleaning than lied and said my dogs peed, I had people help me move. my house didn't stink like anything bad, now I have to fight for my deposit back for what?? I'll be making a daily or weekly post to warn people DO NOT RENT through RENT SOLUTIONS. they lie and refuse to give your money back. read more

Future Renters BEWARE! These people are not professional at all and they make you schedule appointments to see properties on their website only to call you and tell you that it isn't available or to feedyou some other story or excuse as to why they can't show you the property on the same day as your appointment. I could understand if this happened once, but twice and almost the same song and dance? No thanks, I'll take my business elsewhere. If this is how they treat their prospective new clients, I can only imagine how they treat you once you're a tenant in their system. Advice to the business owner: you should try and be a little more considerate of people's time and also, don't list a property on your site just to reel people in. If it's not available, then so be it. If it's tenant occupied, say so. Is that really that hard??? read more

I'm concerned this is a fraudulent company. Solicit info for showings then cancel. I'm suspicious because cancelations came back to back, same text thread, yet allegedly different realtors. No response from either. Florida really has to do better to protect it ts consumers from scammers read more

Wow, where do I start. This relationship started off great, new home owner and student at the time I purchased my first home. After graduating I was offered a great job in NYC so needed to rent out my house since I wanted to come back to FL at some point. Rent Solutions was recommended by a friend of a friend so why not went with them. They found me a couple who rented out my house for 5 years, great tenants but they divorced so they moved out. No problem tenants, late a few times & only had to replace carpets (note to self No Dogs after this lease). RS found these tenants they didn't manage my property then but managing from NYC was hard for me but tenants were great so figured I could do it again. RS found me another tenant with 2 daughters and this is where they go from 5 stars to 2 stars owhich probably should be one but I think they had never encountered a tenant like Calvin. Thinking I could continue to manage my property alone from a far, I quickly found I was incorrect with Calvin. His deposit check was short and his first month rent was short. I talked to him directly explained the situation and he was on board was told he wasn't aware the rent amount so not sure if that was a RS issue but this guy was approved by RS and my HOA through a credit check so I ignored the first occurrence. The next month late again on rent and again said he wasn't aware of the due date so again he signed the lease knew the terms and at this point I can't keep having this discussion each month between school & work. Called RS explained the situation and they quickly took over as property management of my rental property. I was relived and could focus on school/work and navigating NYC and felt my property was in good hands. NOPE! Calvin at one point was 3 months behind but constantly asking for repairs (some made up). RS had issued so many warnings and threatened eviction but again don't think they've ever dealt with a Calvin before. Fines and fines and Calvin was still late. He would catch up using his income tax I believe after we went to litigation not once but twice. I received several notices of fines and was fined by my HOA for not maintaining the lawn and a broken down car in the driveway, oil on the driveway, cars parking on the grass just fine after fine. RS was suppose to do house checks which was my understanding to make sure the house was in good shape. NOPE! Fast forwarding Calvin and his family destroyed my house. Even after we received the eviction papers he didn't get out right away had to pay for officers. No rent coming in, months in arrears and now I have to fix my house back up. After this experience (3-4 years) I sold my home after $20k+ in repairs. He literally destroyed my home, holes in walls the size of pot holes which doesn't truly explain the damage. Had to replace all of the grass, carpets, appliances, dry wall, toilets and faucets. I think his family literally took their frustrations out on my home & I blame RS for not holding up to their part of the bargain. If it want for my Realtor taking over the repairs, not sure the house would have ever sold. RS could have done more to protect my home. They received their renewal and monthly fees like clock work since the tenant paid them directly but at the end their fine and I suffered financially. read more

The dedication and reliability Rent Solutions displays to their clients and vendors is exceptional. They are so easy to communicate with. Their on-line accounting system makes paying and receiving payments a breeze. I've been working directly with Kristina Knutson, and she's is very professional and very responsive to our communication with excellent customer service and attention to detail. If you are looking for someone that will manage your property and be a fair mutual party, look no further! read more

Never gets the phone Even when I leave voice message. Very bad customer service. Management is terrible

Having a good experience so far as a landlord. They have been good with their guidance, fair with their pricing, and I feel like it's possible to manage my properties from a distance. My situation is kind of unique and I feel like Roberto and Ralph have done the best the can to help me reclaim some difficult properties. read more

Tara at Rent Solutions made our moving process a breeze! She made herself very available which was amazing for our busy schedules. She also came to our walk through and made notes of our concerns, something that was never done for us in the past. Overall, Tara was so nice and professional! Thank you, Tara! read more

Be advised I have been waiting for proper maintenance for over one year. These folk have a lot of slum properties that they treat as so. Repairs are more like bad bandages. Looking to move on from this company ASAP. I failed to inspect properly before moving in . I have a bathroom vanity wrapped in wall paper and four different type of tiles in the bathroom never even took time to match existing tile.. That should tell you enough. read more

This company is just plain grimey. Will give you a house is terrible filthy condition with a roach infestation and then will turn around and take $170 from your security deposit to clean a total of 2 rooms in a 670 square foot house. When we paid $150 for a deep clean for the entire house before we moved out. Do not rent from them. They will try to keep every penny of your deposit. And then ignore you when you stand up for yourself. read more

Worst experience ever with trying to view a property, My partner and I schedule a showing Saturday 9/12/2020 at 1:15pm. We arrived at the location with no way to get in the property. I called the number that was provided in the email. The first young man advised we should have received a code after we confirmed the appt. We never received a code. The guy placed me on hold and then the phone disconnected. I then called back and the lady told me that we would have to reschedule, are you freaking kidding me....we just drove from Brandon to this location which was a 45min drive no traffic. On Saturday it was storming and traffic was horrible. I called back again and the another lady told me I would have to reschedule but I WAS ALREADY SCHEDULED...she then told me to call the number and press 3 (i think) for the office. I called and the phone just rang. This was the worst experience ever with a property mgmt company. I guess their loss because we were ready to pay the lease up for a year. Oh and we asked if the code in the text was the code for the door, the rep advised no. read more

Absolutely horrendous. I hired these guys to manage my property and it has been nothing but a nightmare. They are rude, talk down to you, and talk over you like you know nothing. They did work on our property without informing us including tearing apart a brand new gate and fence to make alterations which included drilling into our driveway so the tenant could fit a boat in the back yard. Didn't get any permits or authorization from our HOA, let alone us as the owners. We only noticed when we came back to the property. When I asked about it I was told "Well it works doesn't it?", and "It cost less than $300 so we didn't need to contact you about it." This type of work is no way, shape, or form can be done correctly for less than $300 and it looked like it. It was also not a maintenance issue, it was an alteration. It was an absolutely atrocious attempt to do a major alteration for little to no money. We know there was a plumbing issue because we were informed about it, however there was no follow up on repairs, so who even knows what they did. Hopefully that doesn't come back to bite us later. Tenant had pets and was late on rent (20 days + for months), but they didn't do anything until the lease was almost over. We ended up moving back into the house and were told the house would be ready for us, it was not. There is just no follow through or communication whatsoever. Any time we tried to reach out it took days and sometimes weeks for any type of response if we got one at all. After being told they would not pay to restore the gate and fence to its original state, we threatened to sue for breach of contract. Suddenly they wanted to "make it right" and did issue us funds to repair the gate. I was thinking I could finally move on from this god awful business relationship until they disbursed the wrong amount of funds. I have been trying to contact them to have them correct this mistake for over a week. Was told I'd have an answer within 24 hours a week ago. I contacted the accountant who sent me my final statement and said he didn't see any discrepancies and that if I could find any to let him know. It took me all of 5 seconds to find their mistake (either the accountant just didn't want to deal with it, or he's literally the worst accountant ever). I responded clearly laying out the discrepancy and have yet to hear back. I have sent a reminder to them each day. If you use them for any type of business - BEWARE. Check your statements. Make sure they aren't ripping you off, because they are dirty, don't care about you, or your property. I am usually very understanding but this is honestly the worst company I have EVER dealt with in any capacity. read more

Horrible service was supposed to move into a unit September 5th went to pick up the keys was told the unit had been cleaned but the unit smelled like mold was offered another unit same issue we were given 24 hours to decide if we would be taking the unit multiple tenants at Cheri court have said they have had the same issues I am currently complaining about.. we decide to clean the filthy apartment aNd see if maybe that was the issue when I spoke to the lady the following morning mind you she showed up late September 5th with her baby to give me the Keys she was rude condescending and basically said I should've waited for maintenance to come on the 6th and clean the apartment I explained to her we didn't have the luxury of a leisure move so we tried to make the best and clean the apartment instead of taking the mold infested one she had ready for me i asked if the unit we were taking would be painted or fixed she acted like she was doing me a favor by getting this apartment ready they would not be painting the walls and since I already cleaned there was no need for her maintenance to do it but they would still be taking the full deposit and not crediting my account anything ..... DO NOT RENT FROM RENTAL SOLUTIONS ESPECIALLY PROPERTIES AROUND CHERI COURT NEW PORT RICHEY AREA especially if you have children read more