RENTOKIL STERITECH SHOULD NOT BE IN BUSINESS. PLEASE READ THIS CAREFULY AND DON'T EVEN CONSIDER HIRING THIS MOST UNRELIABLE SERVICE, OPERATING IN LONDON, ON AREA. The most DISORGANIZED COMPANY, ever, offering the most INEFECTIVE TREATMENS, who MISLEADS CUSTOMERS, NEVER STICKS TO THE SCHEDULE or FOLLOWS UP, DEMONSTRATES NO EMPHATHY, NO ACCOUNTABILITY or BASIC CUSTOMER SERVICE SKILLS, RUDE SUPERVISOR STEVE and C.S.R. HAIDIA. I hired them because their representative does maintenance at my work place, so I thought they were reliable - what a bad decision. Issue #1 - Was told the company would accommodate my schedule - NOT. When I was ready to book an appointment, there was a very limited number of appointments available, so I had to adjust my schedule to suit them. Issue #2 - Rentokil Steritech scheduled a consultation with me but FORGOT TO NOTIFY ME!!! On the third visit they provided me with a four-hour service call time frame but arrived half hour early!!! WHAT??? And they don't even call from the road to give you a heads up that they are on the way. Issue #3 - Steritech office was given my buzzer number, but instead they buzzed, and woke up, the property manager early in the morning twice, unnecessarily. On the third visit I ASKED them to contact the property manager, but they kept calling ME at work asking why I wasn't answering the buzzer!!! DON'T YOU PEOPLE FOLLOW INSTRUCTIONS? Issue #3 - I had been told twice by Julie in Customer Service that the consultation fee would be deducted from the final invoice. IT WAS NOT!!! I was informed AFTER THE FACT by her that the fee may be waived only when the consultation and service are done at the same time - SERIOUSLY???!!! You are telling me this now? And when I requested the consultation and the treatment on the same visit, C.S. (again, Julie) told me they were too busy for that. Issue #4 - During the consultation, I was told by Garrett, a nice technician, that the treatment should work for approx. two months and carpets, not just the baseboards, would be sprayed. Well, it seemed baseboards in one room had been sprayed partially, and the carpets were not even touched. TOTALLY USELESS. I contacted C.S. and was informed that there is no warranty on the treatment - WHAT WARRANTY? And why this is the first time I hear about it? In other words, you provide treatment that doesn't work, and CHARGE customers for it, right? NOT ACCEPTABLE!!! Issue #5 - Had a second treatment which not only DID NOT WORK but made the initial problem worse. Called C.S. back and left 3 messages. Received NO RESPONSE. Called the forth time. One of the managers named Ken, called back, listened and promised to have a manager from my area contact me. Issue #6 - Instead of the manager I was contacted by Steve, a supervisor who promised to call me back with scheduling options as soon as he returns to the office. I waited four days but never heard from him. When I called, he was SHORT, RUDE and UNPROFESSIONAL. He practically told me to get lost. REALLY???? Is this how you treat customers? Ironically, R-S advertise "...products and services faster than the pests evolve" and offer "...quick and effective service". WHAT A JOKE!!!!!!! IS THIS THE TYPE OF A COMPANY YOU WANT TO HAVE ANYTHING TO DO WITH? DON'T THINK SO. But they couldn't care less. read more

bad work, faulty accounting and TERRIBLE communication: are these guys even a business? We are in California and hired "Western Exterminator" which is now owned by Rentokill. We hired for rodent (rat) exclusion and related attic cleanup. That was months ago. We still have rats so exclusion was poorly done in both the attempts they made so far. That's pending. The thing that is super frustrating is that the cleanup work, hugely expensive, was not done as expected. And no one can be reached. Ever. It is very much like these people aren't actually a business. We haven't paid our balance as we need to reach them re our issues. But no one of any authority or longevity with company can be reached. Late-in-day Friday call from "manager" from "restrill.cted" number... promising call back Monday. Nope... Twice... By the way: the billing amount is also wrong, as though they never noticed our (already cashed) deposit amount. Again: the accounting contact is only a voicemail with no human who ever returns call. read more