Story that happened earlier this week... Dr Frankel happily came in from his vacation and opened…read morethe office to see my 10 year old daughter who was having severe tooth pain. She has anxiety and he made her feel so comfortable. He patiently explained what he was doing, answered her 90 questions and we were in and out of there pretty quickly. No more pain. The funny part is - and I hope you are reading this Dr F- earlier in the day out of desperation-when I found out he was on vaca and my daughter was in pain, I briefly called another dentist who told me they could see me but I would have to switch permanently. I reported this to my 10 year old daughter and asked her what she wanted to do. Through her severe pain she replied, "No. I don't want to switch. I really like Dr Frankel". Within a few minutes Dr Frankel called and responded to message but you have to wonder- a 10 year old would rather put up with severe pain than switch doctors?!! What does that day about Dr Frankel. Great bedside manner and skill. Thanks for the pleasant service.

Dr Frankel is wonderful and so is his staff, they are patient and friendly. My children actually…read morelove going to the office since it is kid friendly with video games and cartoons playing. The office is clean and nicely decorated and the staff even dresses up for Halloween. They have always helped figure out my insurance even when it is not easy. I recommend this office to all of my friends

I am so impressed with this practice. I brought my 98-year-old mother to have some work done, and…read morethey were amazing. The staff is so professional and caring. Dr Sullivan is terrific! My mom loves her smile again! Thank you.

I read some positive reviews about Precision Arts so I decided to set up an appointment for dental…read morecleaning. I was surprised to find out that Dr. Yen was the one doing the cleaning. In my previous dental office in Manhattan cleanings were done by an hygienist. I complained to Dr.Yen about a front tooth that had rotated and was pressuring the tooth next to it and my top and bottom lips. She referred me to Putman Orthodontics to see what they could do about it. I saw Dr. Lee at P.O. who told me he could not help me and he was going to call Dr. Yen to work out another plan for my case. She also referred me to Valley Endodontics for evaluation because she was not sure if I needed a root canal. The day after seeing Dr. Lee at P.O. I called Precision Arts and I was transferred to Michelle, The office manager, and explained what had happened with Dr. Lee. She told me to call back two days later to speak to Dr. Yen. Two days later I called and Michelle told me I would have to come in to speak to Dr. Yen. I went in the same day to find out the results of her conversation with Dr. Lee and what the plan was to fix the discomfort I had been experiencing. Dr. Yen looked puzzled, obviously she did not have a plan and she did not confirm having discussed my case with Dr. Lee. When I insisted to find out what was the plan she and Dr. Lee had reached during their conversation she abruptly left the office and sent the office manager to escort me out of the office. It is outrageous that an health professional treats a patient this way. I am glad it ended first visit because with this type of treatment it would not last another visit. Any way I was looking for a dentist that could treat any issues that would come up, be sure about what should be done and not give me the run around sending me to other facilities for further evaluations and at the end with no solutions.

I had a very mixed experience with Gentle Touch Dentistry, and while the clinical care was…read moreexcellent, the front desk experience ultimately led me to leave the practice. I confirmed my insurance once over the phone and then multiple times in person that the office was in-network. Based on that, I proceeded with my appointments on March 16 (cleaning and exam) and March 23 (night guard fitting). On March 16, the doctor and back-office staff were absolutely amazing. Since there was no hygienist available, the doctor personally performed my cleaning, and it was honestly one of the best cleanings I've ever had. The assistants and imaging techs were also great--professional, kind, and efficient. Ashley at the front desk was also consistently pleasant, professional, and knowledgeable. Unfortunately, my experience with Talia at the front desk was the complete opposite. During my first visit, she began discussing treatment and payment mid-visit and even repeatedly called me by the wrong name ("Jennifer") despite having my paperwork in front of her. The doctor recommended both a night guard and Invisalign, but I made it clear I was not ready to move forward with Invisalign. Talia then discussed the night guard and quoted me approximately $440, stating my insurance would cover 50%. She confirmed both the pricing and that I was in-network. We agreed I would pay half at the fitting and the remainder upon completion. I also provided insurance information for my daughter and spouse. I declined self-pay for my daughter after being told they were out-of-network. For my spouse, who has UHC Oxford, Talia said she would verify coverage and call me back. I never received a call. I followed up a few days later and was again told someone would call me back--still no response. At my March 23 appointment, I addressed multiple issues: my email was still incorrect in their system despite providing the correct one previously, there was still no update on my spouse's insurance verification, and I again offered to provide his information, which Talia declined--only to interrupt my fitting mid-procedure to ask for it, forcing the tech to stop and raise my chair so I could access my phone. This was extremely frustrating and unprofessional, especially since I had already provided and re-offered that information multiple times. The most concerning issue came at checkout. When I went to pay the agreed-upon $220 (half of $440), Talia suddenly told me the total was approximately $880 because I was out-of-network and the service was "orthodontic" and not covered. This directly contradicted everything I had been told before booking, during my first visit, and during prior payment discussions. I even had the original quote she emailed me as proof. When I questioned this, she insisted a night guard was orthodontic treatment. I explained that a night guard is considered an appliance, not orthodontic treatment, but she became dismissive and argumentative instead of listening. I left without paying because I no longer trusted the information being provided. I immediately contacted my insurance, who confirmed I am in-network with this office, a night guard is NOT orthodontic treatment, and they cover 50% as originally quoted. They also reviewed Talia's call and confirmed she incorrectly described the night guard as orthodontic treatment to them as well. At that point, I decided this practice was not the right fit--not because of the doctor or clinical staff, but because of the front desk experience. Patients rely on accurate insurance and billing information to make informed decisions, and that did not happen here. When I called to cancel, Talia denied ever telling me I was in-network, which is simply not true. The call was handled poorly and lacked accountability. I did receive a follow-up call from Kali, the manager, who was excellent--professional, understanding, and transparent. She acknowledged that the situation should not have happened and confirmed that re-education would take place. However, to further validate my concerns, I asked Kali to confirm my email address while we were on the phone, and it was still incorrect in the system despite multiple prior requests to update it. Ultimately, I went to another in-network dental office and paid only $107 for the same night guard--compared to the $440 (and then $880) I was quoted here. Overall: Doctor and clinical staff were excellent. Ashley and Kali were professional and helpful. The front desk experience with Talia was disorganized, misinformed, and unprofessional. I strongly recommend verifying your insurance directly before scheduling or making any payments.

Dr. Weinstein was awesome. Was able to see me on short notice for a loose crown and repaired the…read moreissue in minutes. The whole staff was great. If you're looking for a low stress and great care visit to a dentist, Gentle Touch is where you want to go.

WE HAD A TERRIBLE EXPERIENCE HERE.. My husband who was sick with a virus which caused a huge sore…read moreon his lip called to cancel his appt. When he called to politely and respectfully ask that they waive the cancellation charge, the office manager (WHO IS ABSOLUTELY RUDE, OBNOXIOUS and CURT) denied our request and began yelling into the phone. She told us (customers of several years with several thousand dollars of fees) to never come back again We would HIGHLY DISSUADE anyone from using this practice. Even if you are a loyal customer who has spent thousands of dollars, if you get COVID or any other thing that prevents you from making your appointment and do not notify them until less than 24 hours in advance, you will be the recipient of a cancellation fee "money grab" and an extremely angry, unprofessional, vile office manager. She should be fired and the doctor should be avoided if she sent this directive. *****Please note that the dentist's response to this review below is untruthful and not reflective of what happened.

Jeanine did an AMAZING job with my cleaning, the difference was night and day. As a daily coffee…read moredrinker she definitely had her work cut out for her and I was so impressed with how well and painless the experience was!

Dr. Strick is the kind of dentist my kids are excited about, whether it's for an appointment or…read moreseeing him in town. He is kind and patient with both adults and kids. The office is very well run- appointments are easy to schedule and someone is always reachable. Nothing but the best!

Wow what a great experience. I am somewhat new to the area and called to take a look at a chipped…read moretooth. Dr. Strick not only consulted but fixed it on the spot and was extremely clear and concise. I couldn't have asked for a better experience and am glad to have found a local dentist.

Sadly I've only had horrible experiences with dentists throughout my life, so after moving to the…read morearea I took my time researching and calling around to see who gave me great vibes from the first phonecall. Dr. Goodale's office was it from the moment I first spoke to the receptionist Jessica. She was friendly, patient and easy to understand, which is really saying something these days. When I got the the office and sat down with D for my x-rays, she was very comforting and communicative, laying out everything I needed to do and checking in with me throughout to make sure I was good. Then Dr. Goodale came in with great energy and an obvious desire to 1. explain everything extremely clearly and patiently and 2. make sure I was at ease and comfortable. She did my cleaning personally and took my request seriously for caution around certain sensitive areas. She even asked if I was cool with the music they had playing. And then to top if off she gave me the best cleaning I've ever had - my teeth are prone to staining so they were looking pretty rough after a year gap between my last dentist visit. I had even been told by previous hygienists they couldn't do much about the stains. Dr. Goodale got them so white my wife was actually shocked because she had forgotten I had normal teeth. Really can't recommend this place enough I just with that all healthcare providers treated their customers with such grace and empathy, not to mentioned good old fashioned skill at their profession. Know it's tough out there but this place gives you hope that quality care can still thrive. Thank you Dr. Goodale and team!

Best dentist visit ever. I've had a few dentists and this place is amazing. They take their time…read moreand perform a comprehensive exam. They are patient and answer any questions or concerns you have. Highly recommend this dentist.

I have been going to this practice for a long time. My son is a special needs young man and the…read morehygienist doesn't know how to care for children with disabilities. I believe her name is Ester. She doesn't communicate and tell the patient what she is going to do. She started cleaning his teeth. I told my son to raise his hand if he felt pain. When he raised his hand she told me I should take him to the hospital to get the gas so he won't feel pain. She caught an attitude and I told her that she needs to communicate and understand her patients feelings. You can tell she didn't want to care for my son. I was so turned off we walked away. I then called the office to tell the Doctor and a week later still waiting for her return call. Looking for a caring and communicating staff.

I struggled to find a dentist I trusted until I found this one! I had cracked two of my teeth due…read moreto grinding at night. I called at 5pm and the doctor saw me first thing the next morning at 8 am! It was determined that I should get porcelain vanears. The doctor was very very precise on matching the color and fit - they look perfect! He always made sure I was very very comfortable as well! 5 stars from reception to hospitality to dental work!

I've been going to this dentist office for a long time and I've never had a problem with anything…read morein my teeth she is professional and extremely knowledgeable- she also creates a close bond with her patients and the office is always very good with reminders and scheduling.

BEST DENTIST EVER!!!!! My son and I have been seeing Dr. Navarro for several years now. I began…read more coming after trying other Dentists in the area to see who could cure my son of his fear of dentists. Dr. Navarro was kind, comforting, and explained the process to my son. Everything my son needed to get over his fear. I'm thankful to Dr Navarro and her team, and also to Ann at the front desk who makes everything run smooth. I highly recommend Dr. Navarro's dental services.