This company is typically fine, but when there is weather (ice/snow), they do not pick up the trash. To make matters worse, they don't work over the weekends, nights, whenever to make up the services. They simply let the trash sit out until the next scheduled pick up date. Even further, they do not discount their bills - they simply charge the same amount of money for services that are not provided. This is poor customer service! Do better. read more

I would leave zero stars if I could. if you're in the Lavelette, WV area, please do not use this company. Drivers not picking up my trash, company showing that they did. called over a dozen times with multiple promises to get it done and they never did. Please do not use this company. read more

we have residential services, and have a few inconveniences over the past couple of years. However since the beginning of this year the service has been horrible with today being the worst experience. our entire road was picked up but our trash was not. After contacting the company, I was treated so horribly. They confirmed there was no problem with our account and we were scheduled for pickup today. The person on the phone was so disrespectful, combating me when I told him they don't clear our road and then come back for one house. End of the story, nobody ever came back to pick our trash up, and never heard from anyone either. After paying the bill in January with no service, after today I am just disappointed. read more

Huntington, West Virginia I was under contract for one price but soon they started debiting for twice the amount agreed to. This commercial building had its' trash collection sporadic for months. When I tried to cancel services they claim I would have to talk to their account rep before they could cancel my service. No one ever called and my account charged again before I blocked the automatic debit at the bank (only reason charges stopped). This company is FOS. I will use a collection service that has a local office where I can talk to someone in person. read more

Just an update. They picked up two weeks straight without a problem. Now we are back to square one again. They picked up next door and left ours AGAIN. HORRIBLE SERVICE! read more

Very poor customer service. Multiple missed pickups, reps who offer no assistance, and a local supervisor who talks a good game and does nothing, that's Republic. Don't walk away, run away from them. In response to their request for a private message, went to their website. No way to contact them there. At 4937 Rt 152 in Lavalette WV we had a missed pickup. I tried for a week to get a pickup. Called their number four times, no help, just empty promises. Visited the local facility, no resolution. I have signed on with a competitor for our trash collection and am cancelling our long time Republic service. Unless you do better Republic, look for more people to jump ship. I urge my friends in Wayne Co to go with the other company in the county. read more

What an absolute joke of a company. If you enjoy paying for a service that they provide poorly, step right up. You want to do what's right for the environment (and make them money) by recycling, look elsewhere. After at least 2 calls a week for almost 3 weeks, they've still not picked up my recycling. Good luck everyone!! If I could give less than a star, I would. read more

Worst customer experience ever! I ordered residential service on October 16. As of today (10-30) I still have not received a trash can or been able to have trash picked up. I have called multiple times, talked to 5 different people and been told 5 different stories about what the delay has been. There has been plenty of excuses and blaming of the previous people spoken to but nothing has been resolved or taken care of. They just give more excuses. I have cancelled service and will give my business to a company that actually wants it. I wouldn't recommend this service to anyone! Horrible! read more

If there was such thing as negative stars, I would give it to Republic. Continued missed pickups. When notifying our local representative of the missed pickups, we get no response. Not over email, not over phone calls. While they acknowledge that there is a pickup when they finally do respond - generally many days afterwards - they promise to resolve the issue, only to let the issue happen again. This is a company that cannot be trusted in the local area. read more

This place is a joke. They dont pick up have the time, and when they miss, instead of giving a credit or coming by the next day, they make you wait 2 weeks before they pick up. I would not recommend them. read more

I called Republic about our ENTIRE STREET not getting picked up. The streets surrounding our street were picked up. There wasn't any ice or snow on the street. If the trucks could pick up the trash on the other streets, why couldn't our trash be picked up? When I asked about having our bill adjusted for not getting service that week - I was told to contact the office when I got my bill. REALLY???? If there was another service, I would GLADLY pay for it!! read more

Not happy with service at all. I called on June 6, 2019 to schedule a pick up. Lady stated that it would have to be sat out on the regular scheduled trash day. This was aggrivating as we were leaving for vacation. Our regular scheduled service is on Wednesday(June 12). Since we were out of town I had my son and friend come over on Tuesday evening and set trash and both couches out at curb. (had to be set out by 6am she told me). Wednesday the trash was picked up and couches left. I called and they said "we are so sorry we will have someone pick it up this Friday (June 14). Well on Friday by 2pm no one had picked it up so I called back. She said "They have until 6pm to pick it up and its scheduled. They will be there". At 5:30 I called back and asked for supervisor. This ended up being a 55 minute phone call. Most of it waiting. Im wondering is the customer service so bad that its this busy to wait for supervisor? The supervisor then got on phone and said "Again she is sorry and has no idea why no one has picked them up and it will be scheduled for this Monday (June 17) guaranteed". WELL GUESS WHAT?!?!?! Today is Tuesday June 18 and my couches are still sitting in my yard. Which I would like to disclose that I live in a sub-division with rules and regulations. We are not allowed to leave junk on curb for days in a row. Not to mention, since it has sat there so long I am sure the grass is now dead under the couches. Mine has now sat there 8 days. So its been 13 days since scheduled, 8 since left on curb and 4-5 phone calls (one that lasted almost an hour). This was on our family vacation. You know the vacation that you only get once a year, plan and wait for, look forward to. Yelp, thats the one that I spent so much time on the phone with the trash company with no results. I am a very patient person. I was very nice, patient and understand when several years ago the same trash company hit my parked car, drug it 20 feet down the street and I ended up with a totaled car. I did not ask for money for lost day of work, or the hours and days we went looking for new car. Only the totaled car value was given to me and that was fine. This is the service you get when you have no other options. This is the only trash service available to my area and they do not impress. I wish I could give them negitive stars. Today is now Wednesday June 19, my regular scheduled trash day. Again they took trash and left couches. Called again and was told it is scheduled for tomorrow. Really, I wish I had options for another company. At this point even if it costed me more it would be worth it. read more

For the most part you can count on them to pick up on the day it's scheduled for pick-up! Every now and then problems occur whether it's weather related or truck break downs and you might have to wait until the following week for pickup it doesn't occur often, so my experience with them is overall positive read more

This is the worse company I have ever dealt with. My garbage is picked up maybe 2 or at the most 3 times a month and that is only after calling them every week and promised by management that we will have no further problems. I have been lied too over and over again. I have been told my regular pickup day will be Mon then changed to Tue,Wed,Thur and then back again to Monday and still no service. My garbage sits at the curb sometimes for 2 weeks waiting for pickup and one time 3 weeks. It spends more time on the curb than in the garage. I pay my bill every month in full and I do not get sevice. If there was any other choice I would definitely change. very time I call I am promised a call back and nobody ever calls. read more

This trash service has not picked up trash for the past 3 weeks on my parents' street. When questioned they said it was weather related although the mail, UPS and FedEx have all made deliveries. When I asked if there would be a credit/adjustment to the bill they said it wasn't their fault and no adjustment would be made. I don't believe in paying for a service that is not received. I would strongly suggest choosing another trash service. read more