After wasting a bus trip based on the recommendation off a previous Resene location, all I encountered at this Resene store location was unprofessional excuses and INCOMPETENCE!
I needed a color-matching to a sample I brought with me, and the color-matcher '"professional" on hand, named Andrew, was incapable of being able to help me. Apparently, Resene is NOT well-equipped or capable of meeting customer needs at anytime of the day. Their lights are not well-calibrated and apparently they rely on sunlight for optimum results. My, how ancient! In the United States -- where I'm proudly from -- color-matching paint is NEVER an issue at places like Home Depot or other paint retailers. But New Zealand continues to struggle without success to catch-up with the 21st century! And today made me realize I can NEVER count on most New Zealand services to be prompt, efficient, or satisfactory to any degree!
As Andrew rambled on about the poor quality of surrounding light, I just stood there dumb-founded realizing I was, yet, encountering another Kiwi excusing himself from being in any form effectual with his job. Without any further acknowledging of him, I just turned-around and left. His incompetence couldn't even halt me half-way to exclaim some other resolution to my issue. Truly, what POOR customer service!
Ladies and gentlemen...
HR professionals of the world:
This is the so-called illustrious "Kiwi Experience" New Zealand employers expect of their native employees, and if you as a foreigner living in New Zealand don't possess these "qualifications," consider yourself excessively unemployed! "Kiwi Experience" expects you practice effectively: Laziness, incompetence, excuses, lack of fore-sight, not being proactive, thinking squarely and never outside of the box, quitting on customer service before even trying, and volley-balling customers from one salesperson to another in order to avoid - that's right - working.
Avoid this Resene store. If not, avoid all of them! read more