wow, what a flat in an old building …read more.. not cheap but really in the heart of San Marco, close to all important destinations by foot. you will be collected from the next vaparetto station by the manager. Our room was great (not only high) with all the helpful things of a holiday apartment, with view to the patio and rescue service for the mosquitoes in the summer. Around the house is a restaturant for lunch or dinner. Two night in Venice to see and feel many of the interseting things by day and night and there was no hurry to get the last vapareto and train away from the island.

From the owner: We rent apartments in Venice, historical centre. We are just back of La Fenice Theatre, so no more…read morethan 500 meters from Saint Mark Square. All our four apartments are located on one floor

Let me describe our story and the way we were served…read more The arrival day. Despite calling one hour earlier to inform the key holder about the time of the arrival no one was waiting for us. The man arrived after two reminder phone calls. After several hours of driving we were forced to wait another 30minutes in the car. We rung to remind that we are waiting and the lady called Gertrude nearly shouting at us told us to wait there. Without any introduction or welcoming the man took the deposit of 500EUR plus additional 10EUR for cards etc. No explanation was given. In the flat. I was surprised and disappointed as for 1557EUR weekly rent there was no: Internet or baby sleeping arrangement. No mentioning simple things such as toilet paper in one of the toilets, no hands soap, washing liquid, dishwasher tablets. We had to supply all of the above items ourselves. We were given one parking permit for 2 cars, we were told to look for the car park elsewhere. There was a dirty sock left behind in one of the bedrooms by previous holiday makers. Despite informing about young baby arriving there was no cot for a Little One. Sunday (2nd day). In the evening we released the TV was broken. The second one was also not working. The key holder Gertrude did not answer our phone calls. When the telephone was finally picked up the lady asked us to wait for the cable man. Gertrude literally told us to come back at 5pm and wait for the TV engineer! After minutes of negotiations when we told her we are on holidays the woman agreed to make the appointment with the engineer without us staying at the flat. Condition of the flat. Broken door glass. Broken towel rack in the bathroom. Loose handle on the shower door. Shower hoses were broken. Absolute filth and stinking also of cigarettes toilet. Kitchen utilities were mostly broken and not complete. Frying pans were stripped of Teflon coming of it which health hazard. Departure day. On the departure day, there was 8am set for the key holder to pick up the key and return the deposit. We got up very early to be ready for the place to be returned. We had to wait until 9 o'clock and Gertrude just showed the worst ever customer service. She told us to shut up when we complained that we have to leave. She told us we are not getting the deposit back and on the way up to the flat she accused us of the broken items. It looked like she was preparing to punish us for our demanding of time keeping in the way of holding of the deposit for the condition of the flat she hasn't seen yet. When we got into the flat she knew exactly where to go to show us the broken items. It was like it was set up on us to blame straight away. She then locked herself in the flat and did not want us to get back in. In addition to that she ripped out the deposit payment receipt from my hand and did not want to return it until we rung the police. Only then gave it back to us. The cleaner Gertrude, her husband and her team are the worst kind of people to run the business. They cannot clean the place, keep the times agreed and are rude beyond believe. I cannot also believe that we paid 180 EUR for the cleaning. We were outside and the cleaners finished in 50 minutes. Then they left. Deposit refund On the top of things we waited for our deposit for 2 month and we only got 300 EUR as Alpen Apartments kept 200EUR for hovering the carpet. It was actually left cleaner than it was on the arrival. Alpen Apartments also complained to us that they have to pay the bank transfer fee! We live in the UK and had to pay the same when booking was made. It was very sad ending of the holiday. We would not advise anybody to use Alpen Apartments

My stay at Palazzo Odoni was absolutely wonderful. We were greeted not only by Alessandro at the…read morefront desk but also by the hotel dog, Maffy! Everything about Palazzo Odoni deserves an A+. Palazzo Odoni Location: A+ What a great location in the lagoon. After arriving at Marco Polo Airport, my husband and I took the ATVO bus to Piazzale Roma. From Piazzale Roma, walking to Palazzo Odoni took less than five minutes. Similarly, when we checked out of Palazzo Odoni and walked to the train station, we also had a five-minute walk. I loved the courtyard entrance into Palazzo Odoni. When entering the courtyard before walking up the stairs, you would never know that you're in a city with hundreds of people outside. The courtyard was so quiet that I could have heard a pin drop. Palazzo Odoni Staff: A+ I emailed Palazzo Odoni about a week prior to my arrival in Venice to inquire about making reservations for lunch at Enoteca ai Artisti after I experienced problems contacting the restaurant via phone. Alberto at Palazzo Odoni was very kind to call the restaurant on my behalf and schedule a reservation for us. (By the way, that restaurant was incredible!) Alessandro was very helpful with giving us directions and advice on getting around the city. We arrived about 45 minutes before our room was ready, and he provided us coffee on the house during our wait. One more note about the staff: Palazzo Odoni also comes with a hotel dog. That's an A+ no matter what. Palazzo Odoni Rooms: A+ Our room was small and quaint but very clean and lovely. The view from the room and bathroom were wonderful! The Venetian-themed decor was pretty and very fitting for the whole building. Our room was quiet, and we slept very well. Palazzo Odoni Food: A+ The breakfast at Palazzo Odoni was incredible! The croissants and small pastries were fresh and delicious. Also available were meats, cheeses and fruits, which were also fantastic. Even the morning coffee was wonderful. Everything about Palazzo Odoni -- the convenient location, courteous staff, Maffy, the wonderful rooms and the great food -- made our stay in Venice absolutely perfect. If and when I return to Venice, Palazzo Odoni will be my one and only choice for a hotel. I absolutely recommend it.

We recently had a wonderful stay at the Residence Palazzo Odoni in Venice. Our host Michele was…read morethere to meet us, was very polite and helped us with our bags. Our party of 3 stayed in the Tiziano apartment. It is very spacious, has a nice small kitchen, great AC, and ample seating areas. The apartment's main sitting and dining area is decorated in a traditional palazzo style. The comfy bed and pull out sofa are deftly slip covered IKEA products. Access to this apartment requires many stair steps. Approx 30 steps to get to the lobby, and another 14 steps inside the apartment to get to the bathroom and bedroom. The lower floor of the apt has sleeping for 3, plus 2 more upstairs. There is plenty of hot water and a Jucuzzi tub. Sleeping was comfortable, heavy traditional drapes keep out the morning light. We used the #5 ACTV bus to get to and from the Marco Polo Airport. The Odoni is only a 10 min walk from Piazzale Roma bus and vaporetto stops. Near the Vaporetto stop is a bank (withdraw Euros from teller machining using Visa card, with PIN), also the COOP supermarket, where you can stock up on goodies for the fridge. There are many good restaurants and shops close by. I strongly recommend this place to families that can easily climb all those steps.

The worst experience I've ever had with Booking/Airbnb. Rude and fishy. I should have read other…read morereviews online before booking.