1. Resilience Body Arts

    1. Resilience Body Arts

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    Maynard, MA

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    Resilience Body Arts

    5.0 (2 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated 3 months ago

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    4 months ago

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    8 months ago

    Totally professional . . . Had earring piercing and was totally happy with the result. Thanks Fiona.

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    Fiona L.

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    Ask the Community - Resilience Body Arts

    Body Art Studio 13

    Body Art Studio 13

    4.1
    (40 reviews)
    9.7 mi
    $$

    UPDATE: The owner of Body Art Studio 13, Tony, reached out promptly and condoned Amy's actions, and…read moreemphasized the lack excuse for them, which was greatly appreciated. Amy also reached out and apologized. I'm unsure if I will consider the studio in the future, but I appreciate the follow up. Tony seems amazing, and I'm sure he runs an amazing studio- an unfortunate bad experience that is likely rare. My experience with Body Art Studio 13 started out positive. I had booked an appointment through Instagram DMs as instructed, had a lovely conversation with my artist's assistant, and sent my deposit to the artist that I had booked with- Amy Heath. However, at 11:30PM the night before my appointment, I received a text that my appointment had been cancelled. To preface a little bit: I had booked for two tattoos, and this would have been my first experience with tattoos. I greatly admired, and truly still do admire, the work of Amy- I was absolutely thrilled to be working with her and planned an hour long commute that was a rare opportunity in order to be tattooed by her. I sent her a quick DM asking why my appointment had been cancelled, and I decided to try calling her at 11:45PM. The first call had no answer, so I decided to just try one more time. She answered, said, "F*ck off, I'm in bed," and hung up. I will attach photos of the exchange that followed. I was truly excited for my appointment, and I would have understood Amy's frustration if she had been polite about it. I was very frustrated about the cancellation, as I took lots of time to pick an artist and studio that I felt would provide a good experience, but I did not stoop to the level of rudeness and extreme unprofessionalism that Amy did. Amy lost herself, and Body Art Studio 13, someone who would have been a very loyal patron. So disappointed.

    I had such a great experience getting my first tattoo done by Amy (@inked_miss). Communication…read moreprior to my appointment was good, and pretty quick. The facility itself is beautiful- it's big and has lots of open space. A really relaxed atmosphere and not intimidating at all. Everyone I met while I was there was super nice, too. As far as the process itself, I felt extremely confident in how clean everything was and Amy's process was great- she took her time and explained what she was doing and why which made me feel at easy. She offered breaks consistently, checked in often, and very sweetly gave me both gum and a lollipop as a distraction. The tattoo itself came out great and she gave me easy and clear aftercare instructions, as well as a fast way to reach her should I have any additional questions, and offered touch ups over the next few months if I noticed any cracking or anything like that as it healed (my design had a lot of done lines). I will definitely be back for my next tattoo, Amy is fantastic and I had a great experience here!

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    STUDS

    STUDS

    3.5
    (116 reviews)
    20.0 mi

    Run, don't walk...away from STUDS…read more It is 2025 and customer service should not be that hard to deliver, alas, I've been proven wrong. Is studs convenient? Yes. Besides the fact that my piercer was nice and it was easy to get an appointment, the rest of my experience left a lot to be desired. I am going to include all the details here so that when Annalisa comments and asks me to reach out to share more details we can all know that this is a canned response and they truly don't care about their customers. Day of piercing. They were a bit behind. No worries. I chose my jewelry and was get my flat helix pierced. The piercer marked the spot, though she didn't use a light or anything to check for blood vessels. I'm not a piercer, so maybe not all piercings require that. Honestly the initial experience was more or less fine. It was about one month later that my piercing got knocked out of my ear in the shower. I was flabbergasted because I have several other ear piercings and it is actually impossible to remove them. I literally had to sign a waiver for an MRI bc I couldn't get them out. Studs jewelry, on the other hand, is cheap cheap cheap despite the unnecessarily high pricetag. I was fortunate to find both pieces of the earring when it fell out and I attempted to get it back in. My ear was swollen and then grew much more swollen through my attempts to get it back in. I figured I was causing harm so I decided to stop and go back in. I called to see if I could pop in before I left for vacation the next day. They don't have a phone in their studios. Like what? I figured I had no other choice but to go in and quickly ask someone who does this all day long to quickly pop it back in. When I walked in and shared the story at the desk, you would think I was asking them to perform a root canal. The receptionist seemed outraged that I would make such a request 15 minutes before closing when there is still one appointment left for the day. I let her know that I'd be happy to wait. I was told they have to close. Like duh, I understand, but this will take like three seconds. My entire piercing appt was 3 minutes. Like y'all, we can make this happen. Like I mentioned, I was going on vacation and I didn't want my brand new piercing that cost like $80 to close up. I thought they wouldn't want it either. A good piercing out of that studio is a walking billboard. The receptionist agreed to ask the piercer. A lady comes down with a horrible attitude, does not introduce herself and tells me why it is not possible for them to put my earring in. I asked how long it would take. She informed me a couple of seconds. She spoke to me in such a condescending way using phrases like, "what I am trying to explain to you is...," "what you don't understand is...," "if you would just let me finish..." She also told me that they work 8 hours and have to come back the next day to do the same thing as if they are the only people in the world with a job. I literally have never spoken to a customer about my work schedule as an excuse to not be kind and accommodating. Now I thought I was talking to the piercer. I said how about we get this in my ear instead of yapping about it. Turns out it was the manager, Sasha. I was being spoken down to by the manager. Customer service 101 is listening and she was unable to listen, she spoke over me time and time again using sarcasm which I did not appreciate. I get really anxious in this type of situation and my eyes welled up and she told me, "to stop crying. There is no reason to be crying." Anyone who is highly sensitive knows that makes it way worse. The manager should not be saying that to a customer. She eventually went to ask the piercer if it was possible. Upon her return she asked me to sign a waiver (like for what plus I already signed it for this exact hole) and then tried to charge me a $15 jewelry change fee. I was outraged. This should have been a courtesy given the horrible quality of the jewelry. If your jewelry falls out in the shower, that is a quality issue. While I was waiting for the manager to speak to the piercer, the receptionist gave me a tip for getting it back in myself. Bro, if we started there, this would have never gotten blown out of proportion. So all that said, I will only be going to a real piercer from now on. The quality of jewelry is better. I've had more healing issues here than any of my other piercings. Oh and they tend to be legitimately nice in real piercings studio. Just don't bother. Even if the initial appt seems fine, there are long term repercussions for getting pierced there.

    Piercers are always great here & super professional. All my earrings have healed nicely, I've…read moregotten pierced by studs 10+ times. However, the front desk people at this location are always SO rude. I gave a student ID for a discount, and they proceeded to trash my school. Then, started listing off other Boston colleges & making fun of the people who go there. Excuse me? At least we aren't working a full time gig at the worst establishment on Newbury. Get a life, ladies. I have never had a good experience with the employees at the front.

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    Resilience Body Arts - piercing - Updated July 2026

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