I'm extremely disappointed with the experience my mother-in-law and her boyfriend had at Porcão BH…read more We gave them a voucher as a birthday gift because we wanted him, on his first trip to Brazil, to have a great churrasco experience. Unfortunately, it turned into the worst restaurant experience they've had in Brazil.
When they arrived, they informed the staff about the voucher and were seated normally. However, after waiting for 45 minutes, the waiters were completely ignoring their table. Meat was being served everywhere except to them, and when my mother-in-law asked a waiter about it, he simply laughed and walked away. That level of disrespect is unacceptable.
Only after she asked to speak with the manager did the staff suddenly decide to start serving them. By then, the experience was already ruined. They felt humiliated and unwelcome, especially considering this was supposed to be a special birthday dinner and a positive first impression of Brazilian churrasco culture.
In the end, they chose to pay only for the drinks and leave without even using the voucher because they no longer felt comfortable staying there. Based on what they experienced, it was their first and definitely their last time at Porcão BH.
We are now in contact with the credit card company to dispute the purchase and request a refund for the voucher, since the service that was promised was never properly provided.
A restaurant can make mistakes, but disrespect, neglect, and mocking customers should never happen.
