After an unfortunate first experience, I decided to give Naval another try -- and I'm glad I did. On my second visit, I had the opportunity to speak directly with the owner about the customer service issue I had previously encountered. He was fantastic: attentive, open to feedback, and genuinely appreciative of my input on how to better handle an unsatisfied customer. That conversation alone showed professionalism and true commitment to improvement.
The food was excellent, especially the bolinho de bacalhau and the pastel de camarão, which I highly recommend. With the improved service and the owner's exceptional attitude, I will certainly return on my next trip to Porto Alegre. read more