If I could give a Zero for attitude I would!!! Called to…read morebook a consult. Told me first appointment would be $100.00 which I had no problem with. They took a credit card number and pre-charged that appt. I was told if I cancelled it more than 24 hours in advance it would be refunded. I called to cancel with 4 days notice and was argued with over getting a refund. The office manager grilled me on why I was cancelling and argued about giving me a refund. It was extremely rude and invasive. She finally agreed to a refund "as a courtesy". Needless to say, I'll never, ever book an appointment with this snobby, "we're only for rich people" spa! They can keep their services, there are plenty of other spas around that don't treat people like that!!

Last week I went to Vitalize for the first time. I had a facial with Jessica L who is an…read moreoutstanding esthetician. I am a facial junkie and have been to some top spas across the country (I'm looking at you The Allison Spa) and Jessica is absolutely up there as an expert in skincare and I loved working with her. I am pregnant and my skin has been super dry this summer. I'm also in my mid 30s and need to take extra good care of my skin. My skin was super hydrated and visibly looked better right away. She also took care of some much needed extractions. A week later my skin is so happy. The facility is clean and has several treatment rooms. It is a medspa so they offer a variety of services like Botox. I am so happy I found Vitalize. I have been to a few other places in Rochester for facials since my move from the West Coast and had not found the right facility and esthetician. Now I have.

I contacted Rebecca at hydrate+ in need of service for my mother recovering from a very bad flu…read morevirus. I was in a very tough position since I was in NJ and my mother lived by herself in Fairport. I was very close to getting in the car and making the drive but Rebecca gave me a strong sense of confidence and made sure to check in multiple times with updated times of service. She even went outside of her scope of care and gave her opinion on my moms overall condition. The IV Rebecca administered helped my mom sleep that night and possibly saved us a trip to the ER. I made sure to save her contact info and give her a very high recommendation.

From the owner: We are a mobile IV hydration and wellness concierge service. We bring your IV hydration and vitamin…read moreinjection needs to you! Offering Wednesdays at Salon Bella Vita in Pittsford, NY.

Heather does my facials and is amazing. My face always looks and feels great after! Been getting…read morenouvaderm treatments and so far im loving my results!

False advertisement! They advertise for services which they do not even provide…read more They were advertising for a Botox special. So I called them up. The receptionist booked me for Botox and took my cc info. When I went there for my appointment, the doctor said she doesn't have any Botox and only offer dysport or xeomin. These are cheaper alternatives to me and I didn't want them when I booked a Botox appointment. They seem to pull a bait and switch on customers when you are there and maybe some people are like well I am already here so I will just take the dysport or xeomin. The front desk woman said they basically promote as Botox because she assumed people are only familiar with that brand, only to inform you much later at your appointment that they don't even use Botox. This is very shady. I consider this a bad business and to avoid them at all costs! When it comes down to it, an injection place that doesn't offer the mainstay of Botox is very odd! So watch out friends! They will waste your time with frozen smiles on their faces, which in and of itself is very disturbing!

The actual therapy itself is excellent. It does work. My recent experience with Glacier, however,…read moreis not so excellent. I just wish there was someplace else I could go in Rochester that offered the therapy. So I ran the Rochester Half Marathon on Sunday, September 17 and decided that having some cryotherapy would be amazing. I looked online to see if I could book an appointment and they had appointments as soon as they opened at 9am. I booked my appointment because I knew I needed it. I got up, got my two toddlers up, my wife and I took time off of work to go from Greece to the location in Penfield. We got there 5 minutes before they opened at 9am so we sat on the benches in the hallway. At 9:40am, we were still sitting on those benches. Trying to entertain or girls and wondering why no one was even there. We called and emailed but did not get a response until we were almost home at almost 10am. We were told that there must be a problem with the booking system and to call or stop by at 11am after they got done with a meeting and they can figure something out. Not..."I'm sorry let me get down there now." Nevermind that the "system" sent me an email confirming my appointment for 9am. Even if there was an error with the system and they weren't notified that I booked an appointment...they advertise that they are open at 9am and accept walk-ins! So no one was going to be there until 11?? Then why say you are open at 9am!??!?! I am so disappointed in this experience. Even more so because this is the only place (that I know of) in Rochester that does cryotherapy. I guess I will be waiting for someone else to offer this service because obviously this establishment cannot be trusted to show up for a booked appointment OR to be open when they advertise they will be open.

Very clean and professional. This was my first cryogenic treatment. The tech was very nice,…read moreexplained everything and answered all of my questions. I had a very good night's sleep that night and my pain had lessened. I'm definitely going back. I was a walk in appointment and got in right away, although they do recommend making an appointment.

Wow ! Talking about floating on air is one thing, but actually doing it after my massage with…read moreLauren was shear bliss!!!! Deep tissue massages are imperative for my back that's loaded with massive knots and I've literally tried dozens of places but this by far wins the award hands down. Lauren is incredible at finding my problem areas without me even having to say anything. Her talent and passion for what she does is much appreciated and impossible to not notice. The studio is clean, and the rooms are large, relaxing and beautifully decorated. Warm massage tables and extremely comfortable head rests (that's important so your face remains relaxed and allows you to enjoy every second). Excellent customer service and truly I can't recommend this place enough. Treat yourself! You deserve it!

I purchased gift certificates for family as Christmas gifts. I've had issues with scheduling…read moreappointments and then them never being put in the book. Showed up for two appointments and one worker never came in and we weren't notified. I scheduled for myself and called to confirm and was told an entirely different day. I gave up and ask led for my money back. I was offered my money back on the gift certificates. I was told to bring them and proof of purchase. When I showed up Diane was very short and hostile. I returned every gift certificate (bonus ones ones as well) from origanl purchase. I learned Diane misrepresented her self as a massage therapist. She does not infact hold that license and feels she learned enough that she can do it. Now they refuse to refund. They have stolen my money. Don't put your self in harms way and injur your body or wallet. ​